JC Penney / sales man caught in lie
My Partner and I have been searching high and low for that special diamond engagement ring..a friend of ours received a flyer in the mail from JC Penney in it was a advert for a huge jewelry sale..one of the rings offered in the sale was gorgeous..she called me and we rushed over to look at the ring..it was perfect..we had decided not to go with a traditional engagement ring..the prices are sky high on them $3000 and $4000..yet a diamond fashion ring can be bought for as little as $1500..this ring was originally $1500 on sale for $549.. a 1 carat ring (a one carat diamond engagement ring would sell for about $2000 depending on where you shop) with a unique shape to it. 21 round diamonds and a bunch of small banguettes..we fell in love..so on May 26th of this year we stopped by JC Penney armed with a never used Penneys charge card..and asked about the ring..and that's where the dance began..
I told the Sales guy we wanted that ring sized down to a 5 and a 2 year warranty..he told us he could size it down for a extra fee (bs the first ring sizing also the 1st cleaning are free)but for him to do that we would have to be charged an additional $25 fee which would be a seperate sale from the ring sale..and we would have to buy the lifetime warranty for $75 for us to get that offer, the $75 would also be a seperate charge (it wasn't a seperate charge when the Manager took over the sale)...when I began to argue he said the sizing would be free, but we would have to pay $100 for the warranty..I began poking holes in his statements then said "you mean to tell me you can't sell me this ring unless I pay $25 for the sizing and $75 for the warranty, even if I don't want the warranty", he outright refused to do the sale without the warranty he acted as if it was his choice not mine, when he saw I was getting angry he got flustered and got the Manager..she immediately told us the 1st sizing and cleaning was free which we knew, I had planned on getting the warranty, but not for $100 they usually charge $45 for a two year waranty, but he made me so mad I was about to walk out without the ring and the warranty..after talking with the Manager I agreed to buy the ring with free sizing she offered me the warranty for $30 it was suppose to be $45..then she said she would give me another 40% discount.. we had caught that Guy in a lie and they both knew it.. so I ended up paying $478.61 for a $549 which had been originally $1500..also she told us it would take 3 weeks to get the ring back since it wouldn't go out until Wed. the 28th..exactly one week later my Partner now wears that ring on her finger..The funny thing is once I started talking to the manager the sales Man disappeared.. he tried to scam us out of another $100 and he got caught, we know it, he knows it and so did his Manager! The sad thing is the Manager gave that thief the commission!
More JC Penney Complaints & Reviews
- J.C Penney Hair Salon - jc penney hair salon 
- JCPenney - men in women's dressing room's 
- JC Penney Optical - under trained people working ing in the optical department 
- JC Penney Salon - horrible stylists! 
- JCPenney - employee abuse 
- JCPenny - loss of packages
- JC Penney Company - salon.
- JC Penney Company - poor management 
- JC Penney Optical - eyeglasses
- JC Penney Company - coupon for a roaster.