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JC Penney / terrible company

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JC Penney
I made 3 purchases with JC Penney in the last three months. I spent over $300.00 on pictures of my children and $20.00 in the children's department on clothes. I also reordered more pictures online.

I downloaded my bank statement this afternoon and saw a charge for $9.95 for something called SBS Fun Family Rewards. I googled it and found that this is a program implemented by JC Penney. I have no idea what the program does -- I've received nothing in the mail or email describing it.

No one asked me online or in the store if I wanted to join this program. I never signed anything authorizing any debits from my account. I have contacted the local store and Tom, the Manager, is supposed to call me back tomorrow. No one at the store when I called this evening had heard anything about the program in either the portrait area or the main store.


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D  13th of May, 2009 by 
Agree Disagree 0 Votes
you did sign up for it!!... did you really think that 10 dollar coupon was free??

call 1-888-527-6839 they will get you fixed back up...
N  17th of Jun, 2009 by 
Agree Disagree 0 Votes
How does this one problem make them a 'terrible company'?
D  7th of Apr, 2010 by 
Agree Disagree 0 Votes
My goodness...people are very ignorant. Read the fine print! You DID sign up for it.

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JC Penney Company Logo JC Penney Company
Customer Service
6501 Legacy Dr
United States - 75024-3612
+1 800 322 1189
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