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Jacuzzi / Bad service

1 United States Review updated:

We bought a Jacuzzi spa two years ago because we believed it was a quality product. Over the past three months we have experienced two serious leaks, which resulted in the spa being out of service for three months. I have emailed Jacuzzi twice, but have received no response. The local service company doing the warranty work does not seem to be at all concerned about the quality issues. We are very unhappy with both the lack of quality of the product and Jacuzzi's obvious lack of concern over customer satisfaction. We will not purchase a Jacuzzi product again and will try to let other know about the substandard level of service Jacuzzi offers.

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  • Ca
      21st of Jul, 2009
    0 Votes

    I have experienced the SAME thing with Jacuzzi. I couldn't have said it any better myself. I bought a Jacuzzi bathtub out of good faith in the product. This faith has turned out to be such a joke! I live in a remote area and no one will touch the Jacuzzi tub, as they do not want to have to guarantee their work. Jacuzzi has been UNBELIEVABLE condescending about helping me. One guy wanted $800 to just come LOOK at the thing. One plumber said I ought to just rip the three year old tub out of my remodeled bathroom and start over. One plumber just won't show up. One doesn't EVER work on Jacuzzi. So, in steps the "new" rep for Jacuzzi in my area. Another run -around and a bunch of BS and I'm still NOT able to bathe at my home. (Three months now...) DO NOT BUY JACUZZI. The company won't stand behind their products. The company you buy the thing from won't stand behind it. The plumbers won't work on it. Jacuzzi will analyze your personality when you try to talk to them, but they WON'T accept any responsibility. And they wonder why I'm frustrated! HA!

  • Tu
      18th of Oct, 2009
    0 Votes

    Ditto here! We've had nothing but problems with our Jacuzzi J-355 Hot Tub. The first one they sent lasted about 2 months (giving us problems the whole time). Finally, they replaced it with a new one and we have to keep replacing parts on it. It is our belief that they must use inferior quality products. We purchased the Jacuzzi brand because we thought they were an upstanding company with quality products -- we were sadly mistaken. Upon calling Jacuzzi, they said they can't do anything for us so, apparently, they have no interest in standing behind their products. When we mentioned to their sale rep that we would post about our negative experience with their product, the rep had the nerve to inform us that we could be taken to court for slander. To set the record straight, this posting is NOT intended to slander their product ... only to let others know of OUR personal experience.

  • Ja
      24th of Oct, 2013
    0 Votes

    Same for me ...

    Bought Jacuzzi, because I believed I was buying a top-Quality product...

    We realized that we had bought a top-Marketed product... quality is so-so...service is horrible... If I could go back in time, I would definitely buy another brand...

    Jasmin Ouellet - Edmonton, AB

  • An
      14th of Jul, 2014
    0 Votes

    We just remodeled a bathroom using and installed jacuzzi brand toilet . It's been in use one month and the bowl is cracked from the lid contacting it. Their customer service is horrible. Do not do business with them, folks.

  • Sh
      15th of Feb, 2017
    0 Votes

    I have not yet had the JACUZZI Hydrotherapy Shower I contracted for installed. These comments, particularly the assertion the quality is inferior and the customer service inadequate - are making me wonder if I made a good choice. For $14, 000 it should be perfect! I will post back with my experience.

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