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Iocl/indane LPG / delay in supply of cylinder refills

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Dear sir ,
My LPG distributer is Ananth Gas Agencies, Near H.A.L.Hospital, Bangalore - 560017, my cust. No 78331 and category is domestic double. My distributer does not book refill requisition till 3 weeks after the supply of previous cylinder. Then he takes 10-12 days to supply it. Hence practically I cant get supply before 31 to 33 days. If my cylinder finishes before 30 days or prior I am helpless and without fuel in spite of having double connection.
I would like to know if what he is doing authorised by you? If not then this practice should stop forthwith and all the customers intimated.

Yours sincerely
SKA
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Me
  9th of Dec, 2009
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Sir our connection number is 14031 in east Delhi, dealer's name is Bedi Indane, i have booked our refill on 30/11/2009 but we could not get even today ie-till 10/12/2009. i have complaind many time on the tomogas portal but got no any positive responce so pls do the needfull ASAP

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Indane / Indian Oil Corporation Logo Indane / Indian Oil Corporation
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3079/3, J B Tito Marg, Sadiq Nagar
New Delhi
India - 110049
+91 11 2626 0000
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