Intuit - False ClaimsComplaint Summary:
Intuit Homestead Wedsites
We can not obtain help from Intuit to complete our website structure for shipping and freight options. We were promised by the Intuit sales person during the sales process that the Intuit site would handle our needs.
Intuit must contact us to complete our site. Intuit must help us with product spreadsheet issues (to view them & help with imports). Intuit must complete the freight calculations and options for our customers. If Intuit cannot provide complete freight options & coding to meet customers needs, we can settle for links to email, call and chat for freight options for customers.
We purchased a site design with Intuit sales rep Justin Weeder June 2010. We were clear what we were selling & what was being sold. We showed him a similar site to make sure Intuit could make our site function the same way, including freight. We were assured it was no problem & that Intuit could complete our site.
January 2011 after getting a lot of the products & info loaded onto the Intuit site with great frustration (their c/s employee’s lack of knowledge on their storefronts functionality) we had a conference call with Justin regarding issues with their c/s support and freight options. During the call Justin said “if we had any issues with c/s to contact him”. He said if we produced a freight option code, they would have no problem incorporating the code into the site. After much more trial, error & calls to support we are finally ready to make the site "live". We found freight coding options and emailed & called Justin on May 11 & May 17 - no response. June 3, 2011, we reached Sierra. She told us Justin moved to another department but she works with him - to send her the info, which we did. After 2 emails she responded that we try to code it ourselves but it may crash our site. We asked her for clarification/suggestions, she did not respond. We called c/s several more times. June 11 a rep. said that he wondered if Intuit fit our needs. We asked him to remove freight options with a call, email and chat option. He said we needed to talk to Justin-called & email him July 11 & 12. NO RESPONSE.
Our Company Product or Service:
We sell steel building accessories.