CB Accounting and Tax Intuit Complaints #82-101

Intuit review: Bad service

Valerie

Oct 31, 2008 6:57 am UTC

Resolved

Intuit warranties the accuracy of their software and sells audit defense provided by a subcontractor. By accuracy, they mean that the software can add 2 & 2 to get 4. However, getting the right numbers in the right slots does not seem to be part of the warranty. Purchasing the audit defense is a waste of time and money. If any question arises from your online tax form submission, the company providing the "service" will not recognize your audit defense account in time to do any good. Turbo Tax "help" services are focused on deflecting all criticisms, not solving problems. After months of discussing Turbo Tax's erroneous submissions of my taxes to the IRS and state agencies I cleaned up the mess Turbo Tax created and obtained my refunds and an apology from the IRS and the State of Colorado ... with no help, apology, or refund from Intuit.

For MONTHS we have been unable to download stock quotes for their investment section of the program. They promised to have it fixed by AUGUST. For about 3 weeks it did work; now it does not work again and they are saying maybe by October 6.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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California, Mountain View

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California, San Francisco

+1 (818) 936-7800

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Virginia

+1 (780) 466-9996

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Canada, Alberta

+44 207 824 0000

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+91 804 176 9200

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+1 (408) 839-6028

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