I have had my Intex pool since 2010 and enjoy it! BUT...the pumps do not last!!! The first one, the one that came with the pool, lasted about a month. The service light came on and the pump was replaced, no questions. Then the next summer that one had to be replaced. I bought the separate filter pump and salt water system. It lasted a little longer and I replaced it with the sand filter pump. DO NOT GET THAT ONE!!! Assembly was a nightmare and customer support even worse!!!
I went back to the smaller pump and system. This summer I hooked the replacement for that and sent the sand filter pump to be recycled.
For the Ultra Frame 16' I have the "Krystal Clear Saltwater System & Filter Pump, Model CS7111". It had to be replaced after a month. The replacement keeps alerting "High Salt". All trouble shooting has been done and the pool supply store water check found all chemicals within normal limits. (Chlorine perfect--although "high salt"! ??)
Now, when I spoke with CSR about that issue I was told to "cut off the electrical cord and send a picture of the pump and we will replace it". Cut off the electrical cord? REALLY? The reason? So Intex will know it is not working and cannot be sold to anyone. Seems they've had a issue with folks calling in for new pumps when the current one works just fine.
Now, I wonder what is supposed to be done until the second replacement arrives???