Lux Pools and Services Homeowners Reviews and Complaints

Latest Reviews and Complaints

H. Fahey

Verified customer

Lux did my pool in fall 2021

Lux did my pool in fall 2021. It was hard to get them to start the work. Since early March 2022, I've been trying to get a hold of the boss (Jayson) to finish the job. He didn't answer for a long time and then said he was out of town. I texted him many times about problems with the work and to schedule the finish. He didn't answer. I said I would contact ComplaintsBoard.com... he answered and said it would be done by Memorial Day. It's 6/14/22 and I haven't heard from Lux. His voicemail and the office voicemail are full. I texted many times. I don't have a pool this year. I don't know when it will be done because Jayson won't talk. Please help me finish this project as soon as possible and the right way.

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How responsive is Lux Pools and Services's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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Lux Pools and Services has received 1 complaints on ComplaintsBoard. The first reported case, Lux did my pool in fall 2021, was published on Jun 14, 2023, and the most recent complaint, Lux did my pool in fall 2021, was posted on Jun 14, 2023.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Lux Pools and Services Legit?

Lux Pools and Services earns a trustworthiness rating of 88%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates Lux Pools and Services highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about Lux Pools and Services to understand what to expect from them.

The age of Lux Pools and Services's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Luxpoolsandservices.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Luxpoolsandservices.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

Luxpoolsandservices.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The luxpoolsandservices.com may offer a niche product or service that is only of interest to a smaller audience.
Lux Pools and Services protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

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Lux Pools and Services Contacts

Lux Pools and Services phone numbers

+1 (216) 218-8543

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Sep 10, 2026