Interval InternationalUnequal service

Review updated:

Most vacation exchanges start on a Friday, Saturday, or Sunday. We were given a cancellation exchange date deadline of November 17, 2017 which is a Wednesday! No possibility we've been told of making it an ending date of the next weekend. But we could end it earlier on November 13, 14, or 15 which costs us an extra week to fill the week or lose it and our $139 exchange fee. Interval is there to make money, period. There is no understanding as to why a week had to be cancelled from them. Use it, according to their rules, or lose it is their motto. Make it difficult for the member to get equal value is what they stand for. To sum it up, Interval does not care about its members.

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  • Ne
      Nov 24, 2008
    Interval International - Failure to keep agreement
    Interval International
    United States

    Interval international failed to keep their word that they would notify us and provide 24 hours to accept a trade of our time share. We have lost our time share week as of this date. They said it was a computer error but they refused reinstate our week.

    They sold our week to another person.

    0 Votes
  • Je
      Feb 02, 2009

    Shell Vacations Club is a RIP OFF.

    We need more people to stand up together and get stronger. shell vacation victim please join my communite forum at

    Why would someone pay $400 a night with Shell Vacations Club points when you can stay at the same Hotel for $150 by booking with Expedia or other website. The economy is in real bad shape and we should let current owner NOT TO PURCHASE MORE POINTS AND MAKE SURE OTHER PEOPLE DO NOT GET SCAMMED ON THIS RIP OFF.
    Do not get fooled by FAKE positve comments made by Shell Vacations employees. Read what current pissed owners have to say about.

    0 Votes
  • Lo
      May 16, 2011

    I went to your web site but there's nothing there.

    0 Votes
  • Pa
      Mar 08, 2012

    We have been Interval members for 20+ years and have never experienced any difficulty getting an exchange. Well, until this year. We deposited our Colorado 3 bedroom unit back in October and requested a 2 bedroom unit in Park City, Utah. They attempted to give us an efficiency unit. We are now 16 days from our flight and still do not have an exchange. We call every day and must again explain our situation to the Interval employee. They can't get us an exchange, but do their best in attempting to get us to upgrade our membership. We are very disappointed with Interval and frustrated with the process. I have a feeling that something is going on with Interval. It has all been very frustrating. We will end up renting some dump, while some family enjoys our three bedroom unit in Breckenridge. Not a happy camper. Not at all.

    0 Votes

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