International House of Pancakes / poor service/sanitation/lack of items
On Sunday April 5th after the evening service, a group (22 people)from our church went to IHOP at 7609 Mountain Grove in South Knoxville (as we usually do) at 7:30 pm. We have noticed over the past three weeks that the quality of service has been declining, but it was usually something small that we would just overlooked.
This past Sunday, we noticed that the business sign out front was not on, the parking lot lights were not on but saw people inside and decided to go in anyway. Big mistake.
Six of us were led to a booth only large enough for four people. When we asked for a larger table we were seated at a dirty table that was then wiped off by our waitress using a soured towel
with a bleach solution that left the table stinking, and even she commented about the odor. We then had to ask for napkins to wipe off the wet table to prevent the bleach from damaging our clothes.
We then proceeded to order, or tried to. Five of the first six things ordered were not available. No beef tips, sourdough bread, Belgian
waffles (but we were told by our servers that they had some frozen waffles that were ("better than our own"), lemon for iced tea, roasted potatoes, ... Then our coffee was brought out in styrofoam cups because they had " no clean coffee cups". Then half way through the meal the waitress informed us that if we were going to be paying with credit cards she needed to get them early since the "machine is acting up, and may take a while to work".
We have patronized this IHOP almost every week since it opened because of the lack of restaurants in South Knoxville. We have come to the conclusion that this one must be closing soon as well.
If that isn't their intention, something needs to happen soon, because people will not only stop patronizing this location, but the reputation of every IHOP will suffer as well.