The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

[Resolved] Intelius / bogus charges

1 WA, United States
Contact information:

First, a mysterious charge of 19.95. Then a credit for 19.95. Then ANOTHER charge for 19.95 then another credit. Then YET ANOTHER charge for 19.95. Result: three charges, two credits. This company--Intelius--will not stop until they wear out all of us--and we now number over a hundred. And to think they're owned by Equifax, who monitors our internet security!!! Beware of Intelius.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Intelius Customer Care's Response, Oct 15, 2009

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

Post your comment