[Resolved] Infosignjustanswer.com / clogged kitchen sink
I contacted the above (firstname.lastname@example.org) to find if if there was anything on the market that would unclog a stopped-up kitchen sink other than the standard Drano, Liquid Plumber, etc. because I tried everything I could purchase over-the-counter and nothing worked. I waited and waited for a reply to my question and nothing happened. I finally sent them an e-mail asking them to remove my question from their service and to refund the $9 they charged against my VISA card. Instead, they charged an additional $15 for my asking them to remove my question and refund my money! I couldn't believe it! They do not post a phone number or mailing address where I could contact them. Now I am stuck with no answer and a $24 charge against my VISA card. I must be a fool to trust a company like this on the internet.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
JustAnswer Customer Care's Response, Aug 13, 2013
I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
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