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JustAnswer review: Clogged kitchen sink 241

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12:13 pm EST
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I contacted the above (info@justanswer.com) to find if if there was anything on the market that would unclog a stopped-up kitchen sink other than the standard Drano, Liquid Plumber, etc. because I tried everything I could purchase over-the-counter and nothing worked. I waited and waited for a reply to my question and nothing happened. I finally sent them an e-mail asking them to remove my question from their service and to refund the $9 they charged against my VISA card. Instead, they charged an additional $15 for my asking them to remove my question and refund my money! I couldn't believe it! They do not post a phone number or mailing address where I could contact them. Now I am stuck with no answer and a $24 charge against my VISA card. I must be a fool to trust a company like this on the internet.

Aug 13, 2013 12:11 pm EDT
JustAnswer customer support contacts
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P.O. Box 29045, San Francisco, CA, 94129, US

File a complaint Write a review
Dear Rentalman,

I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately.

You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.

Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.

- Adam
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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241 comments
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N.V
, US
Mar 09, 2024 1:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Called for a mental health crisis, paid the $5 membership fee and $50 service fee for them to say Google mental health near me. Then when I try to call customer service, the person who I waited for never got on the phone , but I was directed to take a survey on the customer service call! Absolutely pathetic customer service.

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Alison Willgress
, US
Feb 17, 2024 10:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi, the Just answer website homepage states a $2 sign up

' NZ$2. Cancel anytime' i was charged $90! This is false advertising and a breach of the consumer guarantees act. I wouldn't trust this service

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Ed Nightingale
100 Mile House, CA
Feb 17, 2024 10:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

On Feb. 5 I engaged with just answer online tech help. I was prompted to pay $2 for an online chat or $66 for a direct person session. I chose the online chat. However I have being billed for both.

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Jayne Hudson
, US
Feb 12, 2024 2:01 am EST
Verified customer This comment was posted by a verified customer. Learn more

The same as others on here. I was directed to this scam via Vax when needing answers about brijen carpet cleaner. I was required to pay a pound and the next day found that 35 quid had been swiped from my account. And a month later another 35 quid.

However, I rand them last night and the 2 payments have been refunded. Even so a total scam company.

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Warren MacDougall
, US
Feb 10, 2024 5:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I’ve got the same beef as everyone else on here. They ask for a $2 refundable payment then deduct the $2 plus another $92. More fool me. I know better. The amount of talk online about these people I’m surprised the authorities haven’t stopped them.

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randshaw
Anchorage, US
Jan 28, 2024 12:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Just like many of the other complaints about this website I have the same problem. They advertised $1 for an answered question, then without openly disclosing to the customer the pull a bait and switch and I was charged $46. I went to their customer service portal to request a refund and they refused.

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daryl walsh
calmar alberta, CA
Jan 28, 2024 1:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i was not satisfied with service as it did not work. i want to cancel my subscription immediately and refund my account. i had complained about this the same day i thought my e mail address was changed due to my old e mail had been comprised

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MeccaMega
Melbourne, AU
Jan 14, 2024 5:54 am EST

I'm in Australia and it takes days for the experts to answer. I continually get cut off because I'm in a different time zone. If they even answer at all. Tried to contact them and it's just a chat bot. No way of contacting them. Scammers

Andarjalil
Andarjalil
Kabul, AF
Dec 18, 2023 10:40 am EST

This gmail is very important for me because on this account I have facebook account and instagram and other.

But the problem is I last my phone number know i don’t have the password and I can’t remember th

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Jalel bhai
, US
Dec 18, 2023 6:35 pm EST

I have a house 🏡 in the Kabul Afghanistan 🇦🇫

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Joanne Acres
, US
Dec 11, 2023 9:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

I used the service once on Oct 2 and paid for this service. Twice. And again charged on Nov 3 and again Dec 3. Please reverse these 3 charges. I did not sign up for a monthly charge. I was surprised I was charged even once and this is not the help I was looking for.

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mouser59
Mona, US
Dec 06, 2023 3:32 pm EST

Looking for an answer about my fridge. Paid through PayPal what I thought was a $5 refundable charge. PayPal then sends me a notification that I have been billed $45! Nowhere did I read that I would be billed monthly for this service. Never even talked to a tech about my fridge. Scammers - shame on you!

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Crazy Grannie
Edmonton, CA
Dec 02, 2023 1:29 pm EST

I'd like to know why I have repeated charges to my Mastercard since June or July 2023. I'd like to find out what I'm paying $53.00/month for.

Linda Graham

linorgraham@gmail.com

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Stephen Srhoj
Mareeba, AU
Dec 03, 2023 3:59 am EST

I wanted to talk to someone from Telstra and this just answer came up and then charged me 66 dollars'. I want my money back plus to cancel my card, this is so devious that these come up and you think you are talking to the company you wanted to speak too.

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Darren Greylish
, US
Nov 25, 2023 8:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I used "justanswer" as a one off on 09th nov''23,

I paid a £1 deposit which was to be refunded, which I have not received yet, then a few days later, £35 was taken from my account, to cancel the so called "membership" was not shown fully/properly.

I did not authorise this.

I would like a refund.

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Barbara Wheeler
, US
Nov 13, 2023 6:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I signed up by accident on 31 Oct 23. I'd like to delete my membership and not have my credit card charged for this mistake. I have not used the service. Please respond to revbarbwheeler@gmail.com. Thanks very much!

UPDATE 11/1/23: Issue has been resolved by phone. Thank you!

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Vic12
Temperance, US
Nov 06, 2023 5:26 pm EST

It clearly states on the website that if you are a member you receive 2 free phone calls per month. If you search the website and the app there are no instructions on how to use this feature.

I have called customer service 4 times trying to obtain the free phone calls.

Each time they state someone will call me and no one ever does.

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ayadi reda
, US
Nov 04, 2023 4:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello , why my bank signified me I did a payment of 45 euros on your website ? Please refund me ! I never paid nothing.

My mail address is in optional part.

Thank you.

Reda

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K. Doub
Kokomo, US
Oct 22, 2023 9:06 am EDT

I used this for some legal advice regarding a vehicle and a Trust. The expert was very clear, provided great information. All replies to my questions were answered very quickly.

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Gideon Bosman
Alberton, US
Oct 11, 2023 2:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Gideon Bosman from Tectum Portfolio Services 07/08/23 11:09

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Bruce Blomgren
Southport, US
Sep 30, 2023 3:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

In May 2023 I signed up for Just Answer and asked a technical question. Although the answer was unsatisfactory, I'll write that off and say that it was a lesson learned. I did not realize that in agreeing to their T&Cs, I had committed to a $40 charge against my credit card every month. Shame on me for not checking my credit card for 5 months.

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neliaann
London, GB
Sep 23, 2023 10:01 am EDT

I appear to be paying a monthly fee to Justanswer * Appliance. since 14th May 2023. I have no recollection of setting up a membership and do not wish to continue. I cannot 'log in' to my account as I did not set one up

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Sandy DeCarlo Pohlman
, US
Sep 23, 2023 6:13 pm EDT

9/9 8:45 Answer unsatisfactory. No expert. Question was is there another way to remove teeth They have been drilled apart. I do not have a ledge. Pulling my teeth would cause my jaw to break. No expert

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redcent1@yahoo.com
Spring Hill, US
Sep 10, 2023 12:30 pm EDT

Keep getting a charge for Just answer on my Fifth Third Bank account.

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Louie Reyes Jr
Bellflower, US
Sep 11, 2023 3:20 am EDT

Asked one question, was not helped. Was basically sent to Facebook Help. And then wanted to be charged extra to call me. This is beyond a scam, it’s fraud, and the some. Instead of helping, I was told they couldn’t do anything, and I’m still supposed to pay a monthly charge for nothing being done, I would never recommend anyone use them.

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ron olszak
Fort White fl, US
Sep 10, 2023 3:39 am EDT

I want to cancel my assoc with just answer how to i do this Ron Olszak olszak2@windstream.net

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Pat Boyer
, US
Sep 03, 2023 5:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Aug 25, 2023

Friday Aug 25, 2023

JUSTANSWER

$55.00

PROCESSING. I have no idea haw I got this charge. I will file a dispute with Discover if no resolved immediately.

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Shawn A.
Reno, US
Sep 03, 2023 6:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I've been charged $48 for no reason. I have no idea why this showed up on my card on 8/28. I did not agree to a membership or sign up for this.

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angie d horton
, US
Aug 26, 2023 8:35 am EDT

8/18 around 11 am i did not choose a monthly memebership i chose to pay 5 dollars for one question only and the next day they charged me 35 dollars for a memebership i did not agree to scam and fraud...

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Sandrajb64
, US
Aug 19, 2023 2:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I did not sign up for a membership. I was charged 46 dollars 2 times. I want a refund. I did not authorize this transaction. This is shady and I see the reviews and it seems your doing this to a lot of people

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Jitka
Gymea bay, AU
Aug 12, 2023 1:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was told it cost $2 and was fully refundable then they took &41 as well without my constant

They were no help at all and Was a waste of time and money which I want back

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Diana Lombana
, US
Aug 12, 2023 10:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They wrote i would only be charged if i was satisfied with my answer: i never got an answer:

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Tetiana Holovanova
Bognor Regis, GB
Aug 09, 2023 2:22 pm EDT

Hello.

My name is Tetiana Holovanova.

I have a problem.

I used JustAnswer once and I paid for it.

Later I cancelled membership, but it always charge my money from bank card.

I don’t know what to do. If it won’t stop, I must go to police, cause I don’t know what else to do.

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miralecor1
Cincinnati, US
Aug 03, 2023 6:14 am EDT

I asked a question for $5.00 on July 4th and came back today (7/27) to make sure I canceled my membership and found out that they charged me another $35.00. I asked one freaking question and it costed me $40.00.I was mislead and had less than 30 days to cancel! This is a scam! They're refusing a refund! unbelievable. Beware!

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Larnco
West Jordan, US
Aug 01, 2023 11:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This is a complete fraud. I’ve been charged 35$ a month for 7 months. I haven’t used this service, and there is no way to cancel. I have contacted a lawyer and will pursue this until I’m refunded. Just a heads up for anyone trying this vet expert fraud, do not do it.

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Senge
New York, US
Jul 29, 2023 10:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi,

I just got charged on my credit card for $46 on July 20. I dont think I ever used this website or any of your services. This website is a scam and this is fraudulent. I need to be refunded.

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rmarin
, US
Jul 29, 2023 10:44 pm EDT

today 7/22 discover card called me regarding this $45.00 charge I NEVER made

discover card put a hold on my credit card because of this SCAM

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HFTONE
, US
Jul 22, 2023 1:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was not told that I'd be charged to join a monthly membership. Never given a notice to agree or disagree. Was told there would be a $5 fee to which I agreed to and paid with PayPal.

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trisha Marcley
, US
Jul 18, 2023 11:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This is disgusting what this company is doing.. they make it seem so simple $5 for advice. Lol🤣

I was charged $85 for a 10 minute phone call. She basically told me to go see my local vet. These people should be ashamed of themselves

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Annoyedwithjusteanswer
, US
Jul 17, 2023 4:28 pm EDT

They charged me and customer service apparently never works . This is is ridiculous.