7th Nov, 2008
Below given is an email sent to the id email@example.com for which no reply or no solutions was found.
21st October, 2008.
S/o Mr. C.R. Nambiar,
Cochin University P.O.,
Kerala – 682022.
Tele – 0484 2532221.
Mob. :- 09447029112.
Customer No.- 3821
The Customer Care Officer,
I O C – LPG Division.
Sub.:- Non Availability of Gas Cylinder with your Distributor, M/s Pooja Gas, Unichira.
We are residing in the above said residence for the past 25 years. Earlier we were getting the cylinder from Sharon Gas and now it was shifted to Pooja Gas. My father is holding a gas connection with two cylinders. From the last one year we are not getting the refill cylinders on time. After booking it takes 30 days minimum for the delivery.
We are a family consisting of five members (My father, Mr. C.R. Nambiar, mother, wife, son & myself). A gas cylinder in our house will last for 25 – 30 days. The usual cylinder-delivery days are Wednesdays & Saturdays. As the delivery days are these two days, it takes more than 30 days for the delivery. The leave days, hartal days and problems with telephone connections, postpones the delivery date further. This makes the relationship with your distributor, a miserable one. We are keeping only one connection in our house with an extra cylinder and now both the cylinders are empty. We are managing with the help of some of our friends which cost us extra time and money. I’ve intimated the same to the manager of Pooja Gas, four months ago and he told that he will arrange to deliver the same within 25 days, which was satisfied only once. I’ve received my last cylinder on 27th September. Today I went there to see the manager on 10 am, but he was not present at that time. A huge crowd was found in front of the office and the staffs were not able to manage them. They were not having any stock and were asking to come after four to six days.
Please arrange to reply for my following doubts.
1. Is the Indian Oil staff deciding the dates to issue the refill cylinders to a family?
2. If so, what should be the minimum life of a 14.2 kg cylinder, to a big family as well as the small? (number wise consumption rate is expected)
3. How can we check whether the distributor is issuing cylinders to some others in our consumer number, as they are not taking our signatures after delivery? They are giving us a bill in our consumer no., which they can issue to some others also. Please make arrangements to inform to our email id or a mobile alert when ever a bill in our name is processed.
The shortage of this extend will lead to black-marketing which will defame you.
Expecting an early reply as well as remedy for the above told matter.
For C.R. Nambiar.