India Today / Subscription discripancy (ITE17412)
I have been talking to wecare (INDIA TODAY)regarding my subscription no ITE17412 for several times. But I am not geting any responce till date. Please look after my issues as soon as possible & revert back to me.
The issues are:
1. I am not geting my INDIA TODAY copies from last 2 weeks
2. I have subscribed to INDIA TODAY in Feb 2007, but I was not geting my copy . I have complained about that in April 2007. But till August 2007, I did not get a single copy of INDIA TODAY . Then after requesting for cancellation of my subscription on 02nd Aug 2007, I started geting the 1st copy from 27 Aug 2007.
3. So my subscription shall end on 26 Aug 2008. But I am not geting the copies from last 2 weeks, though my subscription is ending on last week of April 2008 as per your record. In this regard I wrote to wecare on 12 Mar 2008.
Please clarify me the followings:
a. Is the customer a scape goat after paying for the subscription?
b. If the vendor is not delivering the copy, is it the customer, who should suffer?
c. Why the vendor is not supplieng the copies, though I am supposed to get the copies for April 2008 as per your record?
d. If the vendor is supplieng the 1st issue on 27 Aug 2007, what about the last copy, that I should get?
e. Why my subscription was not cancelled after I have requested on 02 Aug 2007 ?
This is very unfotunate from very begining for a vallued & genuine customer. I am sending you the mails that I have comunicated to wecare on 02 Aug 2007, 12 Mar 2008, 13 Mar 2008.
Till date I have not recieved a single positeve responce from INDIA TODAY. This time I hope to get some sencitive responce from INDIA TODAY.
Please try to be little customer sencitive this time & look after this case.
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