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Incredimail / Lousy Tech Support

MI, United States Review updated:

I have used Incredimail for years and have the paid pro account. It is suppose to be with VIP support. That is suppose to mean that when I have a problem they will fix it. I have had problems before and they responded usually the same day.

This last time was much different. I had a problem and contacted them. I mentioned I had VIP supprt and expected a response, after all I paid for this support. A couple days later they responded, at this time my email was messed up. The response just seemed to be a stall, no help at all. I contacted them and told them that I tried what they suggested and now ALL my saved email from years of using them is gone. All my passwords and receipts for purchased email and they NEVER responded. I waited several days.

I finally sent them an email telling them that I wished to cancel my account, which I did.

The service has really gone to pot the last few years and I am rather disgusted. I still do not have any of my saved receipt and it is their fault

Beware of this company

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Comments

  • Al
      21st of Jan, 2011

    why would you pay for an email service? haha

    0 Votes

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