Complaints & Reviews

iContactEmail services

Worked with Icontact in the past for email marketing services. We notified them of cancelation and got our final billing in September of 2018. We then get 4 random charges of $5, 000 each on March 4th. They refuse to reverse the charges saying that we are still using the software despite not logging in at all in 2019.

They are claiming they have established a relationship with a former employee who hasn't even worked for the company in 2019 and he didn't pay some money he supposedly owes them so they illegally billed our card. I have already filed a complaint with the BBB and FTC.

Contacts:

Nick Malaska
[protected]@icontact.com
[protected]
and
Shawna VandenHeuvel
Vice President, Services

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    • Updated by AdAttract · Mar 06, 2019

      Correction:

      Nick Malasca
      [protected]@icontact.com

    • Updated by AdAttract · Mar 18, 2019

      Thought I would post an update here. I hired counsel and now their counsel Robert Taylor robert.taylor @j2.com has responded in a threatening manner saying I owe them money. Outrageous obviously but here is where it gets interesting.

      He sent a screenshot of a random facebook profile who has in his work history having worked for the FTC. This individual had also posted something negative about Icontact. So this unethical attorney made the leap that this was my account and I will paste his exact language here:
      Your client is also falsely pretending to be a federal agent acting under the authority of the U.S. Federal Trade Commission in order to disparage iContact (see attached), a federal crime punishable by up to three years in prison.

      I am not sure yet if this is outside the boundary of ethical behavior of an attorney. I called the California State Bar. I am told to fill out this form http://www.calbar.ca.gov/Portals/0/documents/forms/Attorney_Misconduct_Complaint.pdf
      Will update soon.

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      iContactUnauthorized charges

      The company has charged my credit card in 3 occasions, December 2010, January and February 2011. I decided to call them up and they refused to provide a reason or refund, as they do not process any refunds. They did agree to stop charging my card on March.
      I have NOT used their services and refuse to pay any money to these thieves. I read complaints online and it seem that these practice is more common than I initially thought.

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