Worked with Icontact in the past for email marketing services. We notified them of cancelation and got our final billing in September of 2018. We then get 4 random charges of $5, 000 each on March 4th. They refuse to reverse the charges saying that we are still using the software despite not logging in at all in 2019.
They are claiming they have established a relationship with a former employee who hasn't even worked for the company in 2019 and he didn't pay some money he supposedly owes them so they illegally billed our card. I have already filed a complaint with the BBB and FTC.
Vice President, Services
When iContact was unable to accurately track our account activity within SFDC as well as Campaign Monitor wa...
I signed up for email marketing, and I tried to send one promotional email to my subscribers, but they...
Can't recommend this company at all... system is not working and there is no tech support available on weekends. We are a small company and trying to get an email blast out...can't insert an image, can't change the font color. They must have changed their system yet again ...Have made it so complicated it is not for small businesses any longer. They added tons of bells and whistles plus more useless templates so you have a lot to choose from if you want to send a quick message out with a photo you are out of luck! Added all this stuff, but reduced tech support... If you want to send an email to tech support you must scroll ALL the way over to the right of the screen to find the section to send an email They don't make it easy... You must have tons of free time to read ALL their tutorials and videos to use their complicated service.
The company has charged my credit card in 3 occasions, December 2010, January and February 2011. I decided to call them up and they refused to provide a reason or refund, as they do not process any refunds. They did agree to stop charging my card on March.
I have NOT used their services and refuse to pay any money to these thieves. I read complaints online and it seem that these practice is more common than I initially thought.
ICONTACT SUCKS . THEY ARE THIEVES . We had used Icontact to send several marketing emails for one of our...