IKEA / service

Elizabeth, NJ, US Review updated:

To whom it may concern,

I am writing to you to file a compliant report on the rude behaviors of your employee Teressa working at IKEA Elizabeth NJ. As cashier, she is extremely indifferent about customer's time, chatting with one customer without thinking the line was getting twice longer than others. We were waiting in line for 20 minutes and she did not finish serving one customer. When we noticed she was not answering the customers questions and just chatted casually, we went to remind her to be a little bit quicker. However, she completely ignored us and still happily chatted with that customer. Eventually, we had to change the check out line in order to save our time.

We shopped at IKEA a lot. Every time is quite pleasant experience. However, we were really upset about her lazy and careless attitude, which greatly impacted the good impression as we used to have for IKEA.

We are IKEA family member for years. We hope this is not the way you treat your family member.


Nov 25, 2017
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  • Po
      Nov 25, 2017

    Unfortunately it can be difficult for many cashiers to be able to shut down a chatty customer to move on to the next without upsetting either party. I understand why you were frustrated. I do not understand however why you would think it is okay for you to take the employee's picture and post it on the internet without her consent. A picture of her wasn't necessary for the complaint, and posting it could even end up being a safety issue for the worker. Hopefully no one in the future posts your photo on a random website for thousands of people to see over something as trivial as this. You should be ashamed.

    +1 Votes

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