[Resolved] Ifb Executive Plus / Unsatisfactory after sale service!
Aftersale service facilities of IFB Washing Machines in Ernakulam District of Kerala Stat is totally unsatisfactory. The service contractors keep changing. Customers are unaware of such changes and hence find it difficult to contact the required agency. Invariably the technicians deputed by these private parties are untrained, unskilled and incompetent to identify and rectify the defects. This results in inflicting more damages to the Machine. I am a victim of such unskilled handling of my Machine by unskilled technicians. IFB does not seem to have any obligation to maintain a customer friendly chain of after-service facilities. Their responsibility ceases once the product is sold. This is unfortunate.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
IFB Industries Customer Care's Response, Jun 25, 2014
Dear Capt. Mohan,
Sincere apologies for responding late and inconvenience caused to you. Please share your contact details so we can further assist you.
Alternatively you can also write to us at email@example.com along with your contact details and we will help resolve your issue.
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