Ideeli.com / I ordered a dress from ideeli and they sent me an email saying they were unable to complete the order
I ordered a dress from ideeli and they sent me an email saying they were unable to complete the order. They issued a $10 voucher and promised free shipping on the next order I place. I talked to a woman on their chat service, and she was nice while I was obviously frustrated. I asked why the vendor couldn't fill the order and was told first that they didn't send the item and later when I pried a bit more, that the item "wouldn't pass ideeli's standards for quality." Ok. Fine.
That being said, I find it absolutely ridiculous, especially with the way the site is structured, that when an item is listed as "in stock" that they cannot complete my order do to "an inventory problem." I also understand that there is a quality standard, but why would you evaluate an item after you already decided to sell it.
Then, I get on here and a few other sites, and oh my gosh the reviews... The fact is that a website that clearly needs to function on efficiency is obviously lack just that. I also work in customer service. If I had to apologize as many times as the rep Jason Faria from ideeli.com does, then I feel like I would have to bring that to my superiors. Maybe that has happened, but ideeli has no improvements to show for it.
I do not think I will be using either the $10 voucher or the free shipping as I just cannot trust a company that says "we're always looking for ways to improve our members' shopping experiences and are very open to feedback and suggestions" and "our number one priority is providing great service to you" and there are no obvious markers of improvement.
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