Ideeli / feel scammed

Where is my money? I am not the one easy to make angry, but your company really succeed. My congratulations.
I shipped back everything they sent me because of a terrible quality. Before that I found out all the return details from their customer service, they promised to refund everything, except for a shipping fee, it was at my expense. Ok, no problem. I did everything that they said and got nothing instead. And so it's been a month and there;s no sign of my money. They stopped replying as if they blocked me. I'm very frustrated I had to go through such a disgusting situation :(