Head of Personal Banking
ICICI Bank Limited
P.O Box No 10099
GPO, Mumbai -400 001
Sub: Recovery of Dues- Ref letter 12-07/264514 dated Dec 3 2007 loan Account NCDEL00011415599
Our Company Ranjit Nanda & Associates is a current account holder with the ICICI Bank in both Mumbai as well as in New Delhi.
Our Managing Director availed of a personal loan scheme to purchase a Samsung LCD and Surround Sound Theatre system through ICICI Bank. All Standard Chartered Bank, New Delhi, post dated cheques and other formalities were handed over to the Bank /your Bank Agent as per their requirements.
Over the past two months, our Managing Director Mr. Ranjit Nanda has been continuously harassed and hounded by your collection agents/representatives of ICICI bank on account of an apparent ‘bounced’ cheque. He has been traveling out of Delhi and has to respond to their rude calls on his mobile phone in different parts of the country, at most inconvenient times. This has obviously led to unnecessary and embarrassing situations for him.
In this regard, our office in New Delhi had requested your Bank to provide details of the bounced cheque, which they did not eventually provide. Finally, we undertook our own investigation in this matter and got details of all our payments through our payment Bank, Standard Chartered Bank, and found out that the reason for this outstanding was a result of ICICI not making a timely entry in their own records.
While this has been an error by ICICI bank, and mistakes do happen, the unfortunate part has been that your Bank staff behaved in a rude, obnoxious and totally unprofessional manner, especially when the fault entirely rested with ICICI Bank.
In all fairness, ICICI Bank should have at least checked our credit worthiness before going on this harassment and hounding ‘rampage’ till we had no option but to carry out our own investigation and point out the problem your Bank.
We hope that you take note of this experience and prevent the same from occurring again.
Ranjit Nanda & Associates Pvt.Ltd
Copy to : ICICI Bank Limited, New Delhi