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IBIS PARIS LA DEFENSE COURBEVOIE HOTEL / Theft and Lack of support from Hotel Management

1 39 Quai Paul Doumer, 92400 Courbevoie, FranceParis Defense Courbevoie, France
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On the 24th of March, my family stayed at the IBIS PARIS LA DEFENSE COURBEVOIE HOTEL and were victims of a shameless theft. It was their first day, they entered the restaurant for breakfast, put their bags down for a moment on their chairs and while turned their backs to locate the buffet, in about 1 minute, both bags were gone. It was 7.30 and there were 5 people in this restaurant, all of them sitting on the opposite side of the room quietly having their breakfast. Near my parent’s table there was only a staff member on a computer terminal who “saw nothing”. A couple o meters away from her, a safety exit door with direct access to the exterior where a garbage zone is located. You will agree that if you were to believe this person, this was an “impossible theft” as the thief would have to be invisible to pass in front of her and anyone else undetected, within one minute from my parents arrival. Yet under investigation and to be proven by the local police, but it looked a lot as if they here victims of a “scheme” where staff of the hotel was involved (my sincere apologies any honest staff member who were not involved in this episode). Why? Apart from what I just said, the CCTV cameras were not working (how is this possible these days? It would be in their best interest to have these cameras on, right? Well, apparently no.), they have been told that it was not the first time such a theft happened at this hotel and they received no support whatsoever from the hotel staff or director. No support, no concern, not a word. Nothing. They remained totally indifferent to a situation that should seriously concern them. In the middle of this situation, and because of it, my dad had to be taken to the hospital with an acute heart problem. His medication was in the stolen bag and he was obviously in shock after finding himself abroad with all his documents, cash, cards and camera taken away from him. And after returning from the Hospital to the Hotel and up to this date he received no support or contact, both from this specific hotel or the Accor group. If you do not want to be involved in a nightmare situation like this one do not stay at this hotel and to be sure at any of the Accor hotels, who so poorly managed this situation.
My Dad has recovered partially from this shock but he will never forget the lack of solidarity and kindness from the hotel direction and staff (let alone their possible involvement in the theft). And needless to say, we will never be staying at an Accor/Ibis hotel ever again. The only thing we can really do it to prevent this from happening to any unaware travelers, is to complain and share this unfortunate episode as broadly as possible (social networks, tourism websites, etc). Please, be aware. Holidays should not be about this. P.S. I will consider sharing the police report to anyone who need proofs of this account.

Apr 4, 2013

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