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Hyundai Complaints Summary

233 Resolved
610 Unresolved
Our verdict: When using services from Hyundai with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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8:55 am EDT
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Hyundai car

I bought a new Hyundai Elantra in 2004 and have been making payments every month for $433.00 per month. My car is supposed to be paid for in June 09 (this year, it was a 5 yr contract) and i called to get the total balance due so i could go ahead and pay it off and now they say i owe 8, 000.00 left on it from late fees! Can they do that? What can i do about this. The blue book value on my car is only 1, 300 dollars. I cant afford to keep paying on this car when it should be paid for in JUNE... Please help!

Anyone with any advice please feel free to email me at
[protected]@yahoo.com

Thank you so much!

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1:30 pm EDT
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Hyundai predatory auto lending

February, 2007 we were strong armed into purchasing a new Hyundai Elentra when my husband and I were looking to really purchase a pre owned car. We were told that if we were to purchase this new car, it would help improve our credit rating and we could be able to trade the car in after one year.

The payments for the new car were $449.41 a month and paid every month on time. with the expection of three late payments after my hysterectomy; even then, the payments were brought current with a lump sum payment of $1348.

In July of 2008, I was looking at our billing statement and learned that our interest rate was over 16%, the monthly payments of $449 barely made a dent in the $17, 146.02 price of the car with 52 payments remaining, after paying $7190.56! At the end of the loan we would have paid to this bank $23, 369.32! I believe the term is called "negative amortization"- being "upside-down" on our loan. We were going to owe more than the car is worth!

We turned in the vehicle in January of 2009 because we could no longer afford the monthly payments. Now, we received a letter from Toyota Motor Credit Corporation that we still owe $9, 146.02 to a bank that already has our $7000 and refusing to return my calls to make a sensible payment arrangement, giving the impression that we are being uncooperative and risk defaulting on loan.

Sansone claiming to be consumer friendly is a lie! Customers are not customers but bait so that can make money they have not earned on auto loan mark ups and lender kickbacks!

We will be taking action against them!

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JohnSmith1532
Brooklyn, US
Jan 10, 2010 7:18 pm EST

You have to be kidding! They don't get the interest from your Auto Loan the bank does! Read before you sign. It clearly states that if you are late or miss payments that the interest may go up. Again READ! Stop blaming your problems on other people.

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1:36 pm EST
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Hyundai transmission

My 2005 Hyundai Verna has developed a jerk in the transmission while the overdrive is OFF. It happens when the car shifts from low into second gear. It is annoying and actually jerks your head back when it shifts into gear. However, more disturbing is the fact that it shifts out of overdrive while running at 100 kmh and the rpm's suddenly go from 2, 000 to 4, 000. It is clearly an unsafe condition and, of course, the transmission warranty JUST expired.

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6:00 pm EST
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Hyundai service & seat

This is Mr. Oh, Sang-man who just leased a New Genesis. I’d like o file a complaint regarding this New Genesis with the problem. Please read below and advise me what I should do.

I am one of royal customers of Hyundai Cars since 1987. Starting from a Pony Excel, I used to own an Avante, a Sonata and a Galloper when I used to live in Korea. None of your products disappoint me until now.

I saw an ad on the newspaper about Special Lease Program for Hyundai Genesis. So I went to LAX Hyundai Superstore in Inglewood, California with my wife.

1. Problems of First Vehicle: Mileage, Engine Noise & Side Mirror

a. Feb. 6, 2009, around 4:00 PM, we arrived at LAX Hyundai Superstore and signed the 27 months lease contact from “Skye Chung/Salesman”.

b. It was a rainy day, so we skipped the test drive

c. He showed us briefly about the car, what switches and buttons do in the car, how to start the engine, etc.

d. And we left the dealership and arrived at my Irvine house around 6:30 PM. (VIN# KMHGC46E69U033165)

e. On the way back home, we noticed odometer displayed 320 mile. (Total driven distance was 60 miles on the contract.)

f. We could hear abnormal engine noise at low speed.

g. Also, right side mirror was not working properly. – when you put the gear in reverse position, both side mirrors supposed to tilt downward but they didn’t work properly.

2. Dealership Response

a. It rained over the weekend (2/07 & 08), we drove it for the church trip.

b. Kept wondering about the mileage; odometer read 380 miles.(we thought it was driving distance with current fuel level.)

c. Sunday, Feb. 08, 8:00 PM, called the dealership and left a voicemail for a return call.

d. Monday, Feb. 09, received a return call from the dealer and discussed the mileage problem. We double and triple checked the odometer reading.

e. After the checking, odometer displayed over 400 miles. Called the dealership back and reported this finding. Dealership asked us whether we had a long driving trip with this new vehicle over the weekend. (We were shocked and offended by this very unreasonable question.) Dealership insisted 60 miles is the mileage at the delivery.

f. Regarding the engine noise, it is very popular and common question among New Genesis Owners, so the dealership recommended us to bring in for free of of charge Saturday Clinic.

g. Tue. Feb 10, Called the dealership again appealed why we didn’t received the car as specified in the contract. Also, we asked for the explanation how it happened.

h. Dealership replied that they checked the system, managements and asked around but they couldn’t figure it out. We asked the dealer to exchange us a new vehicle since the answer from the dealership was totally unacceptable. We got “NO” from the dealership.

i. I asked them to cancel my contract due their ignorant, unpleasant, unprofessional answers and attitudes. The dealership told me that they will call me after the discussion with their managements.

j. The dealership called and told us they figured out how that happened. They found the car from san Diego area and they drove it to the dealership and forgot to recalculate and adjust the contract accordingly. They told us to come in for the exchange.

3. Problems at the second visit.

a. As discussed during phone conversation on Tue. Feb. 10, the same color show room model (57 mile) will be arranged for pick up 2:00 PM Wed. Feb. 11. Price, terms and conditions will stay same as the first lease transaction.

b. Called the dealership 1:00 PM and informed them we were on our way.

c. Arrived 1:50 PM and disappointed by LAX Hyundai, again. The price was gone up and I had to follow what they said. Mr. Izamago - not sure about the spelling- was raising his voice and gave me the pressure to accept these new terms. His obnoxious attitude and loud voice made me feel very uncomfortable.

d. I asked for Mr. Skye Chung one more time we didn’t want to do any business since they kept changing their words. Mr. Chung went back to his people and brought me the same payment terms.

e. I was told the car should be ready in a moment but I had to wait two and a half hour.

f. I had to rush and left the dealer since I had another business meeting to attend.

g. I was disappointed one more time since the car wasn’t ready for the delivery.(lighter wasn’t there, , , )

h. Throughout these conversations, I don’t remember getting an apology from this dealership.

4. Problem of Second Vehicle: Pan Cushion

a. After the short drive to Los Angeles for a business meeting, I had a lower back pain. My wife had the same uncomfortable feeling from the seats.

b. We both suffered lower back pain until next day.

c. Next morning, we realized that there were no pan cushions left on both driver and passenger seats. I could grab extra leather from seat pan without any efforts. We tried to adjust seat position and lumbar control all the possible way to suit us but that was impossible.

5. Visit @ Turtle-Click Hyundai in Irvine, CA

a. Friday, Feb. 13, 10:00 AM, I went to Hyundai Service Center in Irvine and asked for repair or replacing the seats under warranty. Mr. Brett Bocart/Service Engineer advised me that he couldn’t do anything for me since they are not manufacturing or design defect. He told me to go back to where I got this vehicle for help. Or I could call [protected].

b. The same day, arrived at LAX Hyundai, Service Center around 4:50 PM. Consulted with Mr. Chan Park/Service Engineer for this seats issues. Mr. Park tried both front seats and told me and my wife that he could not feel anything wrong with them. He told me to go see the Salesman for help.

c. We asked Mr. Park to come with us to the showroom and try other seats.

d. He tried two other vehicles – same Genesis V6 models – he had almost same feeling but he couldn’t see the problem. But he agreed the seats from black color model were very firm – almost felt like a Mercedes Benz – and other Light Blue model seats were more firm.

e. Due to the warranty, seats couldn’t be replaced with new ones. We could have repair done under warranty.

f. Repair service could be performed by Upholstery Specialist LAX Hyundai hires. Hyundai does not have seat repair capability in the states. Each dealership hires third party Upholstery Services. Mr. Park was not familiar with the detail spec. of pan cushion. If we decide to repair, he will make the arrangement to match the firmness we want. (Estimated Repair Time: 1-2 days). He also, suggested us not to repair. After the upholstery work, seats would not look new most of time. He wouldn’t touch the seats. He suggested us to use extra cushion for lower back support.

g. I invited one of my personal friends LAX Hyundai to get a fresh opinion. He tried to the same three Genesis seats - black & blue in Showroom and mine- he mentioned that mine had almost no pan cushion left. Also, backseat pan cushions were collapsed distinctively compared to the black showroom model.

6. Good things about Second Vehicle

a. There is no engine noise at low speed – unlike the first one.

b. No right side mirror problem. - working properly

c. Engine is very quite, smooth and responsive at all time. - We both love the style and performance of Genesis!

My wife and I drove many Hyundai cars in our life but this is the first one giving us the “lower back pain”. But I strongly believe Hyundai will take care of this seat problem and satisfy us like other Hyundai cars did.

Truly yours,

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DON SCHARY
Pasadena, US
Dec 30, 2011 9:37 pm EST
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DID NEW GENESIS OWNERS THAT WHEN YOU USE EITHER DIRECTIONAL SIGNALS THE HEADLIGHT GOES OUT.
THAT IS A SERIOUS DESIGN DEFECT AT NIGHT. A DEALER TOLD ME ITS SUPPOSED TO BE THAT WAY.

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kyle67
, US
Oct 29, 2009 9:04 pm EDT

Drive before you BUY! or lease and drive more than one so you know if one has a problem that another does not. Drive like 3 or more at different dealers before you buy you will get a better deal and you will know how many miles it has on it too! I like the new genesis coupe so far I have driven 3 and will drive more before I buy and I'm looking at other cars too! don't be stuck on one brand there all just as good as another! good luck with your car's! and remember repairs take away from profit and no company want's that!

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BMW09
Etobicoke (Toronto), CA
Sep 04, 2009 2:26 pm EDT

men... c'mon... what s cheap is cheap... Hyundai is a fake luxury! Live with it... every Hyunday owner deserves those problems coz they opt to own a hyundai... dont be cry babies.. hey... remember it won JD Powers Initial Quality Survey... and I guess you believe it... right.. so you guys deserves it... sorry no offense...

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SSW
Brooklyn, US
Jun 18, 2009 4:44 am EDT

The issue with the mileage resonates with me. My new Genesis V8 was delivered to me with over 250 miles on it. The dealer's representatives (Plaza Hyundai, Nostrand Avenue, Brooklyn, NY) told my insurance company when asked that the car had less that 15 miles on it. In accepting delivery I as shocked to see the mileage on the vehicle. On questioning the dealer about the high mileage I was told that the car was driven in from upstate NY. I had already accepted delivery and because of various immediate constraints decided to keep the vehicle. This seems then to be a very deceptive attitude of the Hyundai dealers. I am unable to enjoy the concept of purchasing a new vehicle which turned out to have been driven over 250 miles, am untrusting of the dealer and I now have an "attitude" about the dealer and my car buying experience with them because of my distrust. My first service is to be this morning at 8:00 a.m. I'm still considering whether or not to take my car back to the dealer for such service.

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3:16 pm EST
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Hyundai please forward to general counsel

Please forward to general counsel of hyundai usa.
Thank you.

No._

In the state district court of harris county, texas
201 caroline
Houston, texas 77002

Rossano ierrobino
Plaintiff

V.

University of texas medical branch, et al.

Defendants

Amended motion for default judgement

Comes now the plaintiff, rossano ierrobino, to request that this court enter default judgement in favor of the plaintiff.

In support of his motion plaintiff states the following:

Defendants have not answered the original complaint which was filed with the court august 26, 27, 28, 2008 despite repeated contacts from the plaintiff.
Because defendants have failed to respond to the pleadings within the time allowed by law; plaintiff is entitled to default judgement.
Plaintiff prays for the court to issue an order of default judgement in favor of the plaintiff in the amount of $900, 000, 240, 000.00 and that the order be issued jointly and severally. that the court issue an order for all parties and all other entities and individuals to immediately cease and desist the surveillance, monitoring, harassment and psychological conditioning of the plaintiff in every form and to immediately reverse (extinguish) any and all psychological conditioning already applied to the plaintiff and for the court to forbid these practices from being applied to anyone else by any person or entity. that the court issue strict rules to the medical, psychological, educational, business, military, governmental, law enforcement, legal and general communities to be followed and adhered to when conducting any research on human beings. especially the need for the termination of such research within a specified period of time (2 years maximum), that no harm, physical, emotional, psychological or financial should befall the subject or his/ her family, friends or acquaintances such as damage to health, teeth, property, posessions, loss of job/ livelihood or savings and the immediate termination of research at subject's request or if subject becomes suicidal or tries to hurt themselves or others. no succesive research projects wherein the termination of one research study is immediately followed up by the beginning of a new study or studies and repeated so that in essence there is no end to the research (one study per subject). no use of technology such as functional magnetic resonance imaging or similar technology other than for the medical diagnostic purposes it was intended for.in addition, termination of research if subject becomes injured or ill and most importantly, concurrent oversight by the courts to ensure the safety of the subject and that all parties are strictly following the rules and do not deviate. that plaintiff's police record be expunged and all files and medical records be turned over to the plaintiff.

Respectfully submitted this 25th day of november, 2008,

Rossano ierrobino

Pro se

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12:56 pm EST

Hyundai not honoring online price, misinformation

The finance officer did not and would not honor online price quote. He also stated the extended warranty of $1, 895 and the gap insurance of $795 were required by the financial institution, even though Hyundai has the best warranty on the market and even though $6, 000 was put down for a down payment thereby eliminating any "gap" in car value and amount due. The contract was rewritten four times by four different finance officers. Each one had different erroneous write-ups or rather charges with vague and confusing and contradicting reasons for the charges. One example is $351 for "payment to government officials on behalf of the customer." A $1, 500 charge for a separate than gap, car insurance was added to price which wasn't required. $199 was charged for an alarm system when the Hyundai Tuscon already has remote keyless entry and alarm and panic alarm as standard. I was totally mystified that each time the contract was written and items taken off, the price miraculously remained at $3, 000 above the on line quote, not counting tax or dealer costs i.e. title, lic. and registration. The final slam was when they finally took off the added $1500 car insurance and the "gap" insurance and the 199 alarm, they now decided to add air conditioner costs, tinting costs and undercoating and exterior coating. Guess what the total cost over online quote...$3, 000?!

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Disappointed Jane
Phoenix, US
Aug 21, 2009 12:30 pm EDT

I'm going through the same thing with them now. I'm going to give the vehicle back and go somewhere else. This place is HORRIBLE! The sales manager actually called me a "Miss Know-it-all". Horrible customer service and very shady dealings.

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6:29 pm EST

Hyundai car fiance

I purchased a 2008 hyundai the sales person told me it was interenst free he took me a finance co instead of a bank an they always keep the rebate this is hard with my husband passing away

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7:13 am EST

Hyundai bad service hyundai alberton

I drive a Hyundia Atos.. its 3 years old and has app 60, 000km on the clock.

Ive gave my car in at Hyundai due to lack of power on the 10th of October 2008.. it took them 3 weeks to find the problem.. and now im being told that i must wait another 2 - 3 weeks for parts to area...

They dont wanna give me an curtosiy car nor do they even reply to messages left etc!

i mean WTF.. what happened to customer services!

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12:49 pm EST
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Hyundai scam and cheating

I almost hate to admit that I am the ex of one of these CON-ARTIST. In my dealings with him in our duration of courtship, I was a witness to the enjoyment they laughed about, over high-end, expensive drinks they had after hours at bars on monies they where paid from ripping these innocent people off. They actually go to bars and discuss their daily victims mishaps and laugh about it amongst one another, then compare their bonus incentives for their misdeeds. I actually learned a valuable lessons by being in their presence during their prideful boastings. I tell you the truth, these salespeople and management take much pride in what they do. Their only concern is their pocketbook and getting it fat as possible at the disadvantage of unknowing, naive, gullible and misinformed individuals. They use many tricks and tactics to lure YOU into their dealership(which if you remember the golden rule, nothing comes for free: you wouldn't be their victim, yet greed consumes to many of us, then experience end up being our teacher.) tricks like free gas, winning products, scratch off cards, guaranteed approvals, no moneys down, factory prices, you name it, they'll use it. Some of them don't sleep at night trying to figure out a more convincing trick of luring you into their dealership. Remember these people are paid off of commission, if hourly pay is involved it is very little, if not minimum-wage. This is the reason for the press-game (according to what they call it). They get you down there, run your credit(hopeful the salesrep/manager you get is not the ex-felon/credit thief, believe it or not some of them are ex-felons, with your confidential information) play the I'm here to help you game, and then start the persuasive game of con artistry. If you listen long enough and even begin to believe, you are going to get screwed and I mean screwed royalty. Once they screw you on the car overall dollar amount, they are going to send you to financing, who in return needs to make his commissions, will attempt to sell you all the other back-end, add ons, onto the loan(gap insurance, bumper to bumper warranties, extended warranties, etc...). Now a car that would have only cost you $17, 000.00 with a bank/credit union pre-approval, ends up costing you $22, 000 at their financing selected company's (some will even promise to run the offer for financing through the company/bank/credit union of your choice, this to is a hoax. Just do it yourself.) Last but not least, your adrenaline is flowing at high speeds due to all the wheeling and dealing, that if you listened long enough to accept one of their offers, you are at the point of 'lets just hurry and close this deal, where's the dotted-line(after 3 plus hours of being somewhere you hadn't planned to be and the offer sounds so good, 'WHY-NOT ACCEPT' remember their pocketbooks have your best interest at heart LOL and not to forget and mention, enough of your precious time have been wasted). So you rush through all the documents, not checking for accuracy(come on, who has time for that, that's a lot of paperwork) if you accepted one of their offers, you'd better have all the time in the world to stop and check, before you sign on that dotted line, or else you check it later to be surprised by all the incorrect entries, and extra monies your spending that you didn't agree too, remember once signed it's yours, not theirs anymore, it's your problem. Now last of all, they'll go out to a bar have drinks and laugh about your misfortune as they stuff their commission of misdeeds into their pocketbooks. BE WISE, SHOP SMART AND EDUCATE YOURSELF BEFORE A NIGHTMARE LIVES ITSELF OUT AT YOUR EXPENSE!

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2:12 am EST

Hyundai damaged car delivered - verna sx crdi abs

Worst experience with Hyundai (Advaith Hyundai, Bangalore):

I purchased Verna CRDI SX ABS. The AC stopped working on the 11th day from the delivery of the car.

The Service Manager showed that the AC compressor was damage and there is no external damage on the car’s body, NOT even a scratch.

The dealer also agreed with the fact that there is no external damage – not even a scratch on the body of the car. There is NO WAY that it met with an accident (even un-knowingly) but caused no scratch or external/body damage! However the was not ready to accept that it’s the showroom/company’s responsibility to replace the defected part and unnecessary troubled me for 7 days.

Further to my complain mails I had meeting with The Service Manager - He was taking no grantee of what might have happened during that 75km run (the vehicle ran 75 km for registration purpose; please note: RTO is not more than 6-7 km from the showroom)

Further, he had no quality check proof done after the use of car by the dealer’s driver (after 75km run) before the car was delivered to me.

To my surprise, he (Service Manage) had the audacity to say that even if it is his guy at fault and if it was not checked/identified by me – I’m the one who will take the load of the damage.
He very continently says that the showroom’s fault will be passed on to the customer if it was not identified by the customer at the time of the delivery!

Its not a second hand car that was buying from Hyundai that I should have taken a mechanic to check the car from inside before I take the delivery – but I guess I need to suggest my friends and colleagues to do so if they are buying a Hyundai car!

I am surprised on how the dealer was not even taking the responsibly or even trying to investigate what might have gone wrong at their end! On top of that he had the audacity to say that as if I have ran over a human being or an animal which has caused the damage!

I relied on Hyundai for its brand and reputation and I am astonished, on what I have got in return for the money I paid.

After many mails even till today I have still not received any explanation to how/when the damage took place and why the damaged car was given to me!

The service station replaced the damaged AC Condenser and one more part after 10 days – however what is the guarantee that there is nothing else wrong with the car that will come up eventually!

I’m surprised that such a used/damaged car was given to me.
I have paid 9.8 lack for this car, I have full rights to know what happened and why was a damaged car given to me?

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5:15 am EST

Hyundai car

I purchased a used Hyundai Accent with only 39, 000 miles on it. As it was used, the warranty reverts to 5-yr/60, 000 miles upon my purchase. Two weeks after I purchased it that 5-yr warranty expired. The transmission failed less than 2000 miles later. I contacted Hyundai as a "goodwill request" to cover the transmission. They denied the request. I then got information this car was bad from the beginning. Contacted Hyundai again, told me regardless of what paperwork I have they will deny everything. I even sent letters to the headquarters in Korea who didn't even respond directly, just referred it to their consumer complaints. Tried getting the name of their attorney, they wouldn't even provide that. Horrible company! I have purchased many cars but Never would purchase a HYUNDAI car again, new or used.

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R.Rychecky
North Hills, US
Jun 03, 2013 12:31 pm EDT
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I leased a 2013 Sonata and it has a mechanical or design problem or both. In the last 5 weeks my Sonata shifter linkage has broken twice on me while I was parking my car. It is still under warranty. Also I am being charged for my rental car until the dealership fixes my car again. I leased the car from KEYES Hyundai in Van Nuys, California. They told me Hynduai does Not cover rental costs. I thought they made a dependable car...Guess Not!

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5:51 pm EST

Hyundai service warranty

We had a fully covered warranted item go defective. When brought in to the service dept. it was apparent that there was an incentive to shift the defective item as owner fault. this did happen and we were forced to pay the service bill. There was absolutely no understanding on our behalf. As soon as this bill was paid our attempts to relook this infraction were handled as if we were second class citizens. I will never deal with Hyundai again. The 10 year 100, 00 mile warranty is just a sales gimmick . Hyundai has a long way to go with customer loyalty.

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csileliis
, ZA
Dec 20, 2011 3:50 pm EST
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I have had the following problems with my vehicle. Please note I have only had my vehicle a year.

- New starter to be replaced (electrical problem) - please take note that my car would not start at all and had to be towed to the dealership in Springfield;
- The crank shaft had to be replaced.
- The alarm had to be replaced.
- The valves had to be replaced in the engine.
- The engine had to be remounted.
- The aircon compressor had to be replaced (still waiting for the part to be ordered - been waiting since 8 December 2017)

I lodged a complaint - I wanted acknowledgment that I had purchased a faulty vehicle and reimbursement for the stress and inconvience that I have suffered. As not only do I have to book the vehicle in each time something breaks but then I have to wait weeks for the part to arrive.

After several phone calls to the complaints dept I managed to speak to the supervisor - Max Germani (7/12/11) and was told the following "you are on a wild goose chase, its your bad luck that you have a faulty vehicle thats what the warranty is for"

If that is Hyundai's service - I do not want a Hyundai vehicle!

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mandrty
, ZA
Jun 03, 2015 3:40 am EDT

I bought I20 on the 07/04/2017 at Wonderboom in Pretoria, i requested to see what was done servicing the car 5 check and they refused saying office is locked i cant see the file, knowing car was'nt serviced because it had strange sound, i took it back and i was told its BRACKES AND I WAS TOLD I HAVE TO PAY R600.I dont think its fair i only have 1 month driving the car and brakes were supposed to be done before selling the car to me when servicing the car, I am not happy with their service

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4 Hyundai's and not happy
Sugar Grove, US
Mar 16, 2011 5:47 pm EDT

I own 4 Hyundai's and love the vehicles. However, if you need service from the dealership, you will be extremely unhappy. I have several examples like the dealer telling my wife that we needed 120.00 of maintainance when we had 3, 000 miles on the car. Our 2017 Sonata has a transmission problem of course they want to argue with me and tell me the transmission oil need to be changed for 200.00. The problem has existed since the car was new. The wheel bearing is loose on our 2017 Elantra, they say it doesn't make noise so there is nothing wrong with it. I have never taken any of my 4 Hyundai's in for warranty work where the service department did not argue with me. I cannot find, and I have tried 3 different dealers, a decent Hyundai dealer. So, when you buy a Hyundai do not expect any service without an argument.

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Lioppa
, US
Mar 25, 2011 6:54 pm EDT

I have bought a Hyundai H200 Bakkie. The day when I bought it, I ask for a air con they have put it in I have payee for it. but since that day my air con is not working. Every time when I go back asking them about the problem they say I must take to the installers of the air con I took it several times to them then the aircaon is working for a day en then its not then I take it to Hyundai again then they stall it pull up there shoulders and do nothing at the last service I spoke to the manager and he said it is know almost 2 years why do I carry on with this problem know you can imagine and he do nothing about it.

Am going to carte blance with this because, I’m sure I’m not the only customer complaining about bad service of Hyundai. If they took my money I did not received what i pay for then it is theft. I want to sort out this problem before 28/12/09.

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sharksfan
, ZA
Jan 17, 2012 4:14 pm EST

Went into Hyundai to purchase a vehicle. Service was excellent, found the vehicle which we liked. Got a quotation on a colour but decided we wanted a different colour. We asked for a specific colour which is in the brochure. I f they could not get it we opted for another colour in the brochure. Our finance w as approved, when we advised the agent we told that the two colours we have requested are not readily available. We have tried everywhere to no avail. We can get white and silver with no problem. We then opted for another colour which is available in another city. We were told that they would transfer our finace to them and we would have to go there to fetch our vehicle and leave the trade in there. Surely the sale should be completed where the original deal was done, and the vehicle delivered to them. They are also not sure if we will get the same trade in as they offered us.

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Randhir singh gill
, IN
Nov 19, 2014 11:34 am EST

hi sir/madam
i have brought new hyundai verna PB 29 H 7195. 2017. Clutch plates got damaged within 8000kms. this car has 2 year warantty and no one listening my complaint. i want my car clutch plates repaired under this warranty . but they are refusing me for this i have make many requests. i am doing so from 4 days. Moreover this is very bad for hyundai company that clutch plates damaged just with in 8000 kms.

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gxabhashe
, ZA
Jan 18, 2015 6:45 am EST
Verified customer This comment was posted by a verified customer. Learn more

We bought a car in september 2017 even now its no t licenced and the garage the dealer is not doing enough to assist. The permit expired in december xolani refused to deliver a permit to where we stay decided to live it our relatives in johannesburg, we couldn't use a car because the car was not licenced. We came back from home in january the very same permit that never been used has expired.
Unfortunately this has coursed a very serious inconvenience to our life we are even exposed to life risk situations. This week wife has to use public transport to go to work, we had to pay someone to take our family back to kzn, crenisha, sydney and clinton are aware and involve but not helping us as a client. After talking to clinton pilay as a manager of the garage he promised that he will send a driver to drop a temporal permit to our address on saturday before 10 am, to our surprise xolani called us at 9:30 telling us he is not going to do that and he don't care whether is clinton who said that, he has other things to do. We needed to take our kids to kzn schools are opening on wednesday. Why do we have to suffer for the service that we have paid for. Please assist

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Reviewer49258
,
Sep 22, 2015 2:29 am EDT

went to look for a Hyundai ix35 for my parents, I specifically made it clear to Tanya that I didn't want residual because that's something my parents didn't want, Tanya agreed, we then decided to change from a manual to an Automatic and the installment increased by a R200 from R5.500 no residual mentioned I even asked her if anything has changed other than the installment and she said no. Now today she went to deliver the vehicle in East London and she is telling my parents about residual which we never discussed. I'm so disappointed and heartbroken how could she take advantage of me and my parents like that. Why didn't she disclose everything, she waits till they travel all the way from Lusikisiki and she knows they really want the car. Wow Hyundai if this is how your sale's people work it's very unfair. My parents never budgeted for the money they are expected to pay now. Never and ever again. This just ruined my day.

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6340
6340 C Eagle Ridge Lane, US
Jun 08, 2010 11:17 am EDT
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Subject: No-interest loan payoff.
Set amount was established at the purchase. Monthly payments were automated and never late. Because of a change in mid-loan, the final month payment was not for the full amount. Yet, HMFC debited personal checking for the full amount. They said it would take them 21 days to refund the extra money they should not have taken from personal account. Frustrating when they take more than what they are owed for the final payment and then won't refund the overdraft promptly "because of their internal processes." Communication with the customer is a vital area they have chosen to not excel in which seriously compromises their reputation and that of the quality of their vehicles

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Mubarak
, US
Feb 21, 2011 5:55 pm EST

I took my car for it's first service (15000 km). on 10 May 2017. When I got home I realised that my front tryes were swapped for old one's. This morining I when to the dealership and the service manager told me go to the police and lay charges against Hyundai. My habit of taking it to the car wash to get it clean and polished helped to see that my tryes were swapped. I consider myself a careful driver and I always inspects my car at all time. I don't know how Hyundai became 2017 soccer world cup spoonsor it they ***** from their customers and put them in danger.

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1:28 am EDT

Hyundai unnecessary closure of show room

I G.K. sahu an executiveof SAIL, Bhilai Steel Planthad booked A new Hyundai Accent executve car a week ago by paying Rs 50, 000 at Jaika Automobiles Pvt. Ltd. Bhilai (Chattisgarh) district -Durg. the perticular showroom as indicated has been closed since last two days. Today on 30-10-2008 the third cosecutive day the show room is still closed . I want to buy the car to day on 30-10-2008 i.e on holy occasion of Bhaidooj. May please be helped in this matter. My Contact no. is [protected] and E mail adress is ([protected]@sail-bhilaisteel.com (Wishing to win your favoutrabe consideration.Thanking you)

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5:58 pm EDT

Hyundai violence

I wish to complain of an add using kostya tzu (ex boxer) to sell a vehicle (santa fe?) where he and his children use agression to punch and destroy every thing while wearing boxing gloves! I find this "message" disturbing that they use children to punch and hit from the moment they wake up till they get to their destination in the said vehicle.

Thank you.

Lance Richardson

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8:33 am EDT
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Hyundai rip off

United Hyundia of Las Vegas took advantage of a 74 year old dementia patient by offering a promise of free gasoline and trapping my uncle into financing a new Hyundia Sonata. After finding out about this travesty, my family has intervened and moved my uncle back to his original home in South Dakota to live out his days with respect instead of being at the mercy of unscrupulous businesses such as United Hyundia.

My uncle was so confused as to what was going on that he did not realize that he was signing financing paperwork and trading in the vehicle he drove to this dealership. To add insult to injury, the dealership did not feel comfortable letting my uncle drive off of their lot, they actually drove him home in his "new" car.

As with dementia patients, they have bouts of clarity along with confusion. My uncle realized that he was paying for a new car that was financed at 10% interest and withdraw cash from his accounts to pay off the car before the interest mounted up.

After returning to South Dakota and being evaluated by a doctor, my Uncle is no longer cleared to operate a motor vehicle. He can not even enjoy the fact that he owns a brand new car! Since we, his family, discovered all this too late, nothing can or will be done, but I felt that someone needed to know about these vultures.

For any and all that read this letter, please save yourself and your loved ones the pain that United Hyundia has inflicted on my uncle and our family, boycott this dealership.

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Marshall
Las Vegas, US
Jun 02, 2009 9:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

On May 2nd I went into the dealership to ask about the 6885.00 pricing fro the accent. They told me that you had at least 15 qualifiactions to ge that price some of which contradicated each other. But after talking to James and then their closer Joe I agreed to terms verbally and signed off on it. I found a week and half later that the bank would not allow the deal. I went back to the dealer only after being threatened with Repo which they are not authorized to do. They also threatened this when I did not call back after they left me one message. I was at work and unable to call back fast enough for them. Once back at the dealer i loudly complained about the treatment and was yelled at by james patterson. At that point Scott Campbell and Tim(Slick) took over. I just wanted to turn my car back in but they refused that. Instead I was told that I would have to pay for mileage and daily rental fee in order to get my trade in back. I did not have that money and would have had to walk home. I signed for the new deal after being promised in verbal terms what they would do. When I refused to have gap and the extended warranty added they changedtheprice of the car so my payment would not change. The next day i was called back to the dealer becasue they realized that they had me sign a fraudlent contract that could have gotten them into trouble. The new contract had the correct payment but do not take into account the other promises that they made to me. When i asked about that they said that I would get the check they promised me to pay off my trade in, registration and to lower the payment for 12 months when I came back to pick up my green slip for the registration. Instead no chaeck was there. In trying to explain what happened they tapped dance around the truth. The told me that I was lying and that they were not going to do anything. I have since contacted the bank to tell them that they need to come and get the car as a voluntary repo. Without the money the promised i am unable to keep the car. i have also filed complaints with the BBB and with Hyundai motors. Hyundai has tried to intervene but as they tell me they are unable to do anything when it comes to their dealers.
So if you decide to go to this dealer beware as they are only concerned with makeing a sale and not keeping a customer. Besides they already have 2 dealerships that are being forcible closed.

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4:08 pm EDT

Hyundai obd sensor problems

I recently had transmission replaced on a 1998 Hyundai Sonata and am having problems with inspection because of OBD codes. I bought car to private inspection station and they said it had something to do with the trasmission being replaced recently. I am having problems wth Hyundai dealership taking responsibility for this problem.
I put over $3000.00 into car and feel this matter should be handle by dealership.

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3:07 am EDT
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Hyundai stay away

Antwerpen hyundai do not buy from them. Buyer beware. I was told I was not approved for a car by the fi guy name james and I was to return the car to the dealership which I did. A month later I get letter from hyundai motors that I have a car loan in my name. Those at antwerpen hyundai still try to get a loan after I return the car. Now I have a loan that they want me to pay. Do not buy anything from antwerpen hyundai or there other dealerships. Check their bbb rating. Buyer beware.

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7:25 am EDT

Hyundai complaint about exchange bonus

Dated : 28.07.2008

Dear sir,
I have purchased a Hyundai Santro from Empire Hyundai an authorized dealer of Hyundai Motor India Ltd. on 25/12/2007 vide their invoice no. H200700109, dated 25/12/2007.
At that time of the purchase dealer has offered me Rs. 15, 000/- as an exchange bonus, under exchange scheme which was running by Hyundai it self & dealer also told me at that time, that the cheque of exchange bonus will be directly issued in my name from Hyundai Motor India Ltd.
When I have not received my exchange bonus cheque after passing 5 to 6 months, the dealer told me that his dealership is being cancelled by Hyundai Motor India Ltd, so he not responsible & when I contacted to Hyundai Motor India Ltd., they told me they have not received complete papers related to exchange bonus scheme from dealer, so they are unable to issue any cheque in my favour.
Since than I am contacting so many person like Mr. Ahmed, Mr. Vikas saxena, Mr. Ashok kumar, Mr. Neeraj kohli (National Head-Complaints) & Mr. Ashish anand but expect Mr. Ahmed no-body is responding in proper manner even Hyundai National head complaints & Mr. Ashish anand is not picking up the phone from any no.
Now I have arrange all the paper which is required for exchange bonus by my efforts but have no idea to whom I submit these paper & after how many days I will receive my exchange bonus cheque.
This is my second car of Hyundai Motor India Ltd. & the experience which I have this time will not allow me to purchase any car from Hyundai in future & I will not suggest any body to do the same.
If you can do any thing in this regards this will help me out from this situation.
Thanks & Regards

(Vikas Saxena)
[protected], [protected]
Office :- [protected], 2827513, 6454065
Home : [protected]

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Angrez SIngh
, IN
Feb 22, 2010 9:24 am EST

Dear sir,
I have purchased a Hyundai Santro from KC Hyundai Jammu an authorized dealer of Hyundai Motor India Ltd. on 14-01-2009 vide invoice No. T200900090. dt: 14-01-2009, customer id: C2009120297, REg. No. JK02AK0611
At that time of the purchase dealer has offered me Rs. 4000/- as an exchange bonus, under exchange scheme which was running by Hyundai it self & dealer also told me at that time, that the cheque of exchange bonus will be directly issued in my name from Hyundai Motor India Ltd. but tlll date i have not received the cheque or anything else.

If you can do any thing in this regards this will help me out from this situation.
Thanks & Regards

(Angrez Singh)
[protected]

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11:00 am EDT

Hyundai check engine light

I purchased my new Santafe from Kerry Hundai of Florence Ky on the 12March 2007. I returned it for service 17Aug for check engine light on. Again on the 4Sept i returned it for check engine light on. Again on the 1Oct i returned for check engine light on.Again on the 26Oct i returned for check engine light on. Now today 22 July the light came on again. Is there any way you can contact Kerry Hundai and see what the problem is for not correcting the problem in the first service visit?. I'm getting pretty disgusted with the service that i have received from them.

Thanking You In Advance.

Howard Profitt
1174 Tyler Ct
Independence Ky 41051
[protected].

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11:45 pm EDT

Hyundai manufacturing defects

Its shocking that their is a major manufacturing problem with my car under registration no. DL3CAQ4847 model santro E3XL which was bought from the samara hyundai's lajpat nagar showroom. The car has a major problem of vibration at the speed of 80kmph due to which both the front tires of my car are gone and the power staring also does not work properly. The car was serviced at the patparganj workshop under 3 -free services scheme and 1-paid service dtd- 14th july 2008. Inspite of several personal reminders to the workshop's engineers nothing has been done and the fault has never been rectified. The loss of 2 tires is bearded by me though, it is the duty of the company to replace the gone tires and to rectify the said problem. It is a matter of utter shame and an absolute disregard to the customers who not only invest their hard earned money but also their trust in a brand. I am extremely sorry to learn that a company like Hyundai cares a damn for the customers and thinks that making a fool of people by talking about product and after sales service is a mater of pride. The worst attitude i have seen i must say and it shows when you visit their service centers. I regret the day i bought a Hyundai.

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Hyundai In-depth Review

Overall Rating: Hyundai is a reputable car manufacturer that consistently delivers high-quality vehicles with innovative technology and safety features. With a strong dealership network and competitive pricing, Hyundai offers a great value for customers.

Product Range: Hyundai offers a diverse range of vehicles to cater to different needs and preferences. From compact cars like the Hyundai Accent to SUVs like the Hyundai Tucson and luxury sedans like the Hyundai Genesis, there is a Hyundai model for every type of driver.

Quality of Vehicles: Hyundai vehicles are known for their excellent build quality and attention to detail. The materials used in the interior are of high quality, and the exterior design is sleek and modern. Hyundai vehicles are built to last and provide a comfortable and enjoyable driving experience.

Customer Service: Hyundai has a strong commitment to customer satisfaction. Their customer service team is responsive and helpful, addressing any concerns or issues promptly. Hyundai dealerships provide a welcoming and professional environment, ensuring a positive experience for customers.

Pricing and Value: Hyundai offers competitive pricing across their vehicle lineup, providing great value for customers. The features and technology offered in Hyundai vehicles are often comparable to higher-priced competitors, making them an excellent choice for budget-conscious buyers.

Reliability and Durability: Hyundai vehicles are known for their reliability and durability. With regular maintenance and care, Hyundai vehicles can last for many years without major issues. This reliability gives customers peace of mind and confidence in their purchase.

Technology and Innovation: Hyundai is at the forefront of automotive technology and innovation. Their vehicles are equipped with advanced features such as touchscreen infotainment systems, smartphone integration, and driver-assistance technologies. Hyundai continues to push the boundaries of technology to enhance the driving experience.

Safety Features: Hyundai prioritizes safety in their vehicles, equipping them with a wide range of safety features. From advanced driver-assistance systems like lane-keeping assist and blind-spot monitoring to standard safety features like airbags and anti-lock brakes, Hyundai vehicles provide a safe and secure driving experience.

Fuel Efficiency: Hyundai vehicles are known for their fuel efficiency, with many models offering impressive MPG ratings. Whether you're looking for a compact car or an SUV, Hyundai offers options that prioritize fuel efficiency without compromising performance.

Environmental Friendliness: Hyundai is committed to reducing its environmental impact. They offer hybrid and electric vehicle options, such as the Hyundai Ioniq and Hyundai Kona Electric, which produce zero emissions. Hyundai also focuses on eco-friendly manufacturing processes and materials.

Dealership Network: Hyundai has a widespread dealership network, making it convenient for customers to find a dealership near them. The dealerships are well-maintained and staffed with knowledgeable professionals who are dedicated to providing excellent customer service.

Financing Options: Hyundai offers a variety of financing options to make purchasing a vehicle more accessible. They have partnerships with reputable financial institutions, providing competitive interest rates and flexible payment plans. Hyundai's financing options cater to different budgets and credit profiles.

Warranty and Maintenance: Hyundai offers an industry-leading warranty on their vehicles, providing customers with peace of mind. The warranty covers various components and can be extended for additional years. Hyundai also offers affordable maintenance plans to keep your vehicle in top condition.

User Experience (Website and Mobile App): Hyundai's website and mobile app provide a user-friendly experience. The website is well-designed and easy to navigate, allowing users to explore different models, compare features, and schedule test drives. The mobile app offers convenient access to vehicle information, service reminders, and roadside assistance.

Brand Reputation: Hyundai has built a strong brand reputation over the years. They are known for producing reliable, high-quality vehicles that offer excellent value for money. Hyundai's commitment to innovation, safety, and customer satisfaction has earned them a loyal customer base.

Comparison with Competitors: When compared to competitors, Hyundai stands out for its combination of quality, affordability, and advanced features. Hyundai vehicles often offer similar or better features than competitors at a more competitive price point. The reliability and fuel efficiency of Hyundai vehicles also give them an edge over their rivals.

Recommendations and Conclusion: Overall, Hyundai is a top choice for car buyers looking for a reliable, high-quality vehicle with advanced features and a competitive price. With a strong dealership network, excellent customer service, and a commitment to innovation and safety, Hyundai offers a great value for customers. Whether you're in the market for a compact car, SUV, or luxury sedan, Hyundai has a model that will meet your needs and exceed your expectations.

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