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Hydroxatone / Failed to refund

Contact information:
Phone: 7054438777

I decided to try hydroxatone and Bellaplex for the trial price of $1.99 per product. When it arrived in two seperate boxes I was charged over $20 dollars per box in duty. After a week I decided the product wasn 't worth the high cost of importing it to Canada so I phoned to cancel further orders being sent. The man I spoke to failed to advise me that I needed to return the products and consequently a few weeks later I noticed two charges on my credit card for the full cost of the products I had received, totaling $150. I phoned the company again only to be told it wasn't enough to just cancel by phone I should have read the cancellation rules and it must have been a trainee who took the call or he assumed I knew I had to return the products. This makes no sense as he needed to give me a return number which I feel he neglected to do so deliberately.

Ar
Mar 19, 2013

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