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Hughesnet / misrepresentation of service

1 228 Main St.Williamstown, MA, United States Review updated:
Contact information:
Phone: 413 458 8080

HughesNet continues with its come-on, "Up to 2.5 Mbps" and "High Speed Internet" while in reality, the speeds for download and upload range around 0.5 Mbps for download, and not much more than 0.01 Mbps upload. I understand the upload difficulties, but they shouldn't be able to practice false advertising and get away with it.

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Comments

  • Da
      25th of Sep, 2008
    0 Votes

    I am furious with hughesnet. For the last 4 days I have been working with Hughesnet technical service to diagnose my problem with slow speed. I have found that during normal hours my speeds are as slow as 60 kbps. I have now been told that the speeds advertised are not promised and that my service is slow because of high service volumes. I called back to Hughes pretending to be a prospective new customer and was told that speeds would be about 2 mbps. I was told that was the speed for the basic plan. I asked the salesman about speed during peak hours and was told that It would always be that fast. I then told him I was already a customer and that my speeds were about 50 to 60 for download. He quickly changed his tone and said that speeds were not guaranteed. I told him that he just had guaranteed them and that I thought Hughes net was guilty of false advertising. One service technician told me I should expect speeds of 500 to 750 kbps during off peak times and no less than 250 kbps during peak usage. This speed of 250 kbps would be fantastic if I could just get it. They also told me I might be able to get more speed if I upgraded to the next plan but when I questioned them they said again that speeds could not be guaranteed. Their fair access policy says they will reduce down to dial up if they exceed the limit in this policy but I have checked and have not exceeded the limit yet I am still being reduced to dialup speeds. I think they should be the target of a class action suit for false advertising. I also believe that they give new customers full bandwidth for the first few months so they will tell their friends and then start to reduce bandwith until they have you down to dialup. If I had just signed up for the service and only got 60 kbps

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