Hughesnet / the hughesnet run-a-round
Tech Support decided that our modem and our adapter cord needed replaced. A re-furbished modem is available from Tech Support for $140 with a 3 month warranty. The adapter cord was priced at $125.
However a NEW modem is available from Sales for $125 with a 15 month warranty.
On the other hand, Sales does not sell adapter cords. Back to Tech Support, where the adapter cord was now priced at $21.25. Ordered adapter cord. And all of this took an hour and a half.
Called back in two days (as I was told to do) to get tracking numbers. Not available.
Two hours and 17 minutes later, I had learned that the modems are on back order and will not be available for 4 - 8 weeks. The order I had placed for the adapter cord had an error, so it had to be re-ordered.
At every available opportunity I talked with a supervisor and told them how pathetic their customer service happens to be. I have no other internet service to turn to here in rural Ohio.
There are no discounts for good customers or senior citizens. But the aggravation is free of charge.
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