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HughesNet / the hughesnet run-a-round

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Tech Support decided that our modem and our adapter cord needed replaced. A re-furbished modem is available from Tech Support for $140 with a 3 month warranty. The adapter cord was priced at $125.

However a NEW modem is available from Sales for $125 with a 15 month warranty.

On the other hand, Sales does not sell adapter cords. Back to Tech Support, where the adapter cord was now priced at $21.25. Ordered adapter cord. And all of this took an hour and a half.

Called back in two days (as I was told to do) to get tracking numbers. Not available.

Two hours and 17 minutes later, I had learned that the modems are on back order and will not be available for 4 - 8 weeks. The order I had placed for the adapter cord had an error, so it had to be re-ordered.

At every available opportunity I talked with a supervisor and told them how pathetic their customer service happens to be. I have no other internet service to turn to here in rural Ohio.

There are no discounts for good customers or senior citizens. But the aggravation is free of charge.


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A  6th of Sep, 2009 by 
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Here is information regarding a Class Action Lawsuit against HughesNet:


PBM Files Class Action Against HughesNet --- Satellite Broadband Company

The law-firm of Pogust, Braslow, & Millrood, LLC, recently filed in the U.S. District Court, Eastern District of Pennsylvania, a lawsuit against HughesNet, Inc., Hughes Communications, Inc., and Hughes Network Systems, LLC, for breach of contract and frauduluent business practices involving the marketing of the HughesNet® Satellite Broadband Network System.

Filed on behalf of HughesNet® subscribers and consumers, the Complaint alleges inter alia that the satellite broadband Company's nationwide advertisement of "Highspeed Internet by Satellite: Wherever Whenever" was materially false and misleading.

The class action lawsuit also alleges that HughesNet intentionally "oversold" its bandwidth, whereby thousands of HughesNet® subscribers and consumers were subjected to limited Internet broadband accessibility, speed, functionality, and connectivity.

Additionally, it is alleged that HughesNet actively marketed HughesNet® subscribers and consumers to upgrade their broadband plan under the representation that such would result in faster Internet broadband access. Despite this, HughesNet® subscribers and consumers experienced significant broadband delays, including extremely slow uploading/downloading speeds, unreliable connectivity, and the inability to access email. Furthermore, HughesNet® subscribers and consumers were often required to incur additional costs, fees, and early termination penalities, as a result of HugheNet's false advertising.

If you or someone you know is a HughesNet® subscriber and/or customer and have experienced similar Internet broadband related issues, please contact our law-firm for a free consultation.

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Hughes Network Systems Logo Hughes Network Systems
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841 3 Fountains Drive Unit 248
United States - UT84107
+1 844 797 7890
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