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Hughesnet / lousy service

1 Aztec, NM, United States Review updated:
Contact information:
Phone: 505-486-6284

Just another voice crying in the Wilderness... we have no current alternative to Hughes Net but they are the WORST... if you are fortunate enough to have any other option besides this outfit take it. Hughes Net is one big rip off and they treat their customers like cattle (funny when you think of the fact that customer service is handled out of India!). We are going to see if an internet aircard will serve our needs... at least we will be dealing with real, local people.

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Comments

  • Li
      9th of Nov, 2007
    0 Votes
    Hughes Net - Lousy service!
    United States
    www.hughesnet.com

    This internet company advertises to be High speed internet__WHAT A JOKE. They are no faster than dial-up but cost 4 times the amount of dial up. They are sooo nice to you at customer service UNTIL they install the junk (which will set your bank acct. back about $450.00) and you immediately start having problems and you call customer service and get someone in India that cannot understand you and keep you on the phone for an hour or so, then tell you they have to transfer you to advance technician which may be in the Philliphines or MAYBE Florida and you stay on the phone for another hour or two going over the same things you did the numerous times that you have called before. You can e-mail them with a problem and they tell you that you will have to call customer service that the problem requires REAL TIME ASSISTANCE which it actually does if you are willing to stay on the phone at least 4 or 5 hours every day. It is the biggest RIP_OFF ever--STAY AWAY from this provider!!!

  • Do
      18th of Aug, 2008
    0 Votes

    We're paying $120/ month for almost dial up speed. Hughes net will not do anything except ask me to continue to do "Speed tests". I have spent numerous hours on he phone with them trying to resolve our issues and am done. I have 6 months left on our contract (that no one has a copy of) then, will be done with them. I always make a point of telling everyone that I know just how bad Hughes Net really is. I hope that you all do the same.

    Don Thompson
    Richmond, VA

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