Hughes
reviews and complaints

I am returning your hughesnet internet system to you. It is being returned without an RMA, but with proof of delivery because your service Representative refused to give me an RMA when I requested one on 7/25/17.

You have failed to provide adequate service to us since we ordered your service in 2016. We have tried numerous attempts to remedy this problem by contacting you (almost every month since 2016)since we have had your service only to be disappointed by the continued promises that the service would be fixed.

I have asked several times for you to cancel my service because of these reasons, but I either received an email telling me I had to call to cancel or your service representatives made promise after promise to fix the poor internet and disappearing data with no positive results and numerous excuses. I never signed up with you to waste my time being forced to call you only to be put on hold for long periods of time in order to fix an internet service that has never worked adequately. We even spent extra money hiring someone to check our computers for virus's to see if data was being used up or our computers were not working right. There is NOTHING wrong with our computers nor do we have any virus's attached to them. This was done at the request of YOUR representative causing us to spend more money without any positive results.

You replaced my system with a Gen 5 system that was ordered on June 6th and not installed until June 8th, then did not work until June 14th. Resulting in 8 days of NO SERVICE. During that order I was promised that I would not be charged any extra for the installation or extra monthly charges. I was lied to. In fact I specifically told the representative that I would not accept the new installation if any extra charges would be attached to it. That included any renewal of my service. I was very specific about this and told the representative that I would prefer to cancel and I would not agree to or sign a new contract for service. That is when she said the same 2016 contract would be used for the new Gen 5 system and that the cancellation fee at that time would be around $280 or less depending on how long I waited.

Now, after contacting you again on 7/25/17 I was informed that someone forged my name to the installation and that alone renewed my service for another 24 months! Why would I do this if I have had nothing but problems with my service from the beginning? I NEVER SIGNED ANYTHING or AGREED to A NEW 24 month contract!

The representative (Sal) even said that my signature was not the same as the other one on file. This constitutes fraud. That call was over 1 hour and 45 minutes of me asking for RMA to return the system and the representative trying to change my service, only to tell me in the end he didn't have the authority to cancel my service and that I would now need to pay $400 if I did because I supposedly signed an agreement when the Gen 5 system was installed. I DID NOT SIGN ANYTHING!

After all of the stress and wasted hours trying to remedy these numerous issues with your company, Last month we were forced to get another internet provider because we were unable to rely on Hugesnet internet service. Many times we had to drive 10 miles into town to the library to use the internet because we could not even load up our email. So Why would I want to keep an internet service that I cannot even use?

Unless I receive a letter stating that I no longer am responsible for any cancellation fee's and that my service has been canceled with a zero balance(I have paid every bill on time to date) I feel I will need to pursue Fraud charges, along with any other damages caused because of the inability to use the service. I have been extremely patient and I give people every chance to remedy a problem, but having to call your company on a monthly basis because of little to no internet or data since [protected] only to hear excuses and sales pitches for added services is more than anyone should have to endure.

Because of the Fraud issue brought to my attention on 7/25/17 by your representative stating that my signature was fraudulently put on a document allowing you to renew my contract and to collect $400 in fees from me if I cancel, I will be sending a copy of this correspondence to the Attorney General and the Better Business Bureau. I am taking this crime very seriously and will not be intimidated into paying for an inadequate service and a fraudulent contract I never signed, nor agreed to.

I had to cancel my service and am being charged a penalty, this despite HughesNet wholly misrepresenting the service, its use to me and its eventual actual cost.

I explained to the agent when first exploring whether or not to sign:

1. I work from home and am on internet most of every day.
2. I have a Netgear Orbi system which uses 2 routers.
3. I stream music up to my stereo on another floor using an Apple Airport Express.
4. I have a 4K TV and stream in high res.

My question to him, therefore, was, would the 20 gig plan be sufficient?

Here is what he told me:

1. 20 gig will be sufficient for my needs. The Internet will be fine and with 25 mbps, far faster than a DSL. Not true. 20 gig lasts 4-5 days only and then HughesNet slows the mbps rate to the point where it takes up to 30 seconds to load a simple web page. This might be called a denial of service. I would have to more than triple my expense to get coverage for the month.

2. Orbi will be fine. Not true. Their tech support is saying they think the Orbi is eating data and is not compatible with the system. I should use the wifi on the HughesNet router.

3. If I cannot use the Orbi, I cannot stream music. I work in the music field and this is not an option.

4. He should have told me what their tech support has now told me: that high res streams use up 3 gig per hour and I will not be able to use high res on my TV bought for this purpose.

There are one of 2 possible explanations:

1. The salesperson misrepresented the service and was wrong about all the key data.

2. The company itself is involved in a bait and switch and has its sales persons say whatever they have to to make the sale.

I have now called on 9 occasions, spent nearly 5 hours on the phone, been promised 3 calls back that never came. Yet, to my surprise, one of their agents told me my story was not believed.

Avoid.

For the THIRD TIME my account has been "hacked"? I can sign in to my account but when trying to change or access my account information I get the message "OpenID or Credentials".
Previously (in May I believe) someone cancelled my service (not me). After it was restored, my account was hacked. Customer service IN INDIA could not tell me what happened or why. I had to retire my email address used for years for security reasons. Now the same [censor] has happened again.

My strong suspicion is that the security breach is HUGHESNET CUSTOMER SERVICE IN INDIA! The have access to all the necessary information! I have never been able to speak to someone in the US.

This situation is 100% unacceptable

My name is Vivienne Ford. I had service at 4808 s elwood ave lot 629 Tulsa, OK 74107. I also have an acct in Seymour, MO for my elderly mother . I moved from Tulsa to West Plains MO in February and called to cancel Tulsa acct in March. Your customer service also canceled my mothers service so I called back to have it turned back on. Unknown to me they also turned back on Tulsa service. I have been dealing with calling your company every month since then. I have to call 4 to 5 times due to disconnection. In May this was supposed to be taken care of for the final time and a box sent to 872 cr 8620, West Plains, MO 65775. I have yet to receive this box . I had my mother call and make payment for her internet. She was told it was 45 dollars and given conf# [protected]. I checked my checking acct. and your company took out 346 and change for that payment. They said when I finally got through it was for equipment. I told them I had not received return box and they said it was sent out and we were cut off AGAIN. Now I am requesting another box to be sent to the West Plains address previously listed and monies returned to my acct minus what I owed for acct. in Seymour, MO 65746. I cannot get any action from these people!

I signed up for HughesNet Satellite service in July 2016. After hearing I could purchase my equipment or pay 15.00 a month to lease it, I decided paying the 450.00 would be the best option as the equipment would pay for itself in less than three years compared to leasing. I received an email today about the new Gen 5 service. I called about upgrading and was told I would either have to purchase all new equipment again at 450.00 or pay 15.00 a month to upgrade. I was never told initially that by buying my equipment I would not be able to upgrade it and would have to pay 450.00 again. What a repave. So because I was stupid enough to pay for the equipment up front, I now have equipment that is basically obsolete because I can't upgrade it. If I had paid the 15.00 per month for the equipment, I would only have invested 180.00 at this point, not 450.00 and would be able to upgrade without an increase at all. I really wish this had been explained to me because what idiot would pay 450.00 if they realized their equipment would be obsolete in less than a year. I am really disgusted, totally pissed off, and will let everyone I know about this injustice. I hope to get consumer television coverage on this topic as I think people really should be made aware of the situation. What a rip-off this is.
Totally disgusting...

After eight years with HughesNet I upgraded to Gen5- Minor internet usage is using a ridiculous amount of gigabytes, when I contacted support, they said they could not tell me why and then cut the phone conversation off. If this is how the company is operated there is a problem and I intend to follow through on it. Within 20 minutes of checking email, surfing for a few minutes I had gone through over two gigabytes of data and was told by customer service they could not track my data.
I find this very convenient for HughesNet after I have been locked into a two year contract with Gen5- The speed is fine compared to Gen4, but I absolutely believe they are ripping customers off trying to get them to upgrade to a higher data allowance.

I originally ordered hughesnet because DISH recommended them for internet. I called them and talked to a representative, and told them what I needed to be happy with their product. Number one, I wanted unlimited data. I never had satellite internet, but I had heard it was limited. He assured me that it was unlimited (lie #1). Then I mentioned that I'm a gamer, and require a stable connection to play games online. He lied again and said that it would be consistent with most other providers.

When I first tried it, I had a 146kb/sec connection. Thats on par with the average internet speed in the late 1990's. I also had a 990 ping, which is useless for any type of gaming. Not to mention, I only had a 20gb limit. For a home PC, that is pretty much nothing.

I called and complained, and attempted to get out of the agreement. After talking to half of India, they decided to knock off $200 dollars, of a 400 dollar cancellation fee.

They lie to you to get your business, when you call them out, they charge you for it. Steer clear of these con-men.

I am not sure this is right complaint site but worth a shot.

My account number is [protected].
My name is Barbara Ritchison. I had your services installed on 4/4/2017. I had no issues with the install or services. On Wednesday, May 24th, I called your customer service to tell them that it looks like where your satellite sits on the roof it is leaking on to the ceiling inside the house. The customer service lady said she was filing a claim and that I would receive a call in 2-3 business days. No problem.
On Friday May 26. I called to check the status of my claim. I was going in to work and needed to know before the holiday weekend. The customer service lady said she did not see a claim for this and that I needed to call [protected]. These are the contractors we use. Ok I will do your job. I call them, they said they need a work order number to start anything. I call [protected] back. I re-explained myself because no one documents what's going on, you have to re-tell you situation again. After listening to this young lady read from her script instead of actually listening to under the problem, I ask for a supervisor. The supervisor gives me a work order number. I call [protected] back, they tell me that's a closed work order, it was the work order from the install. She tells me I have to call Hughes Net back, but this time once I get them on the phone 3 way call her in. So I do just that. Again, I have to go through telling someone my situation from the beginning. I listen to her script and I tell her to hold on, I 3 way call the lady in, (I think the name was On Ramp.). The lady introduces her self and miraculously, the script reading is gone and we are talking business. (I am already extremely upset for having to make so many phone calls to handle this situation and explain myself over and over.) Here is what tipped the bucket. The Hughes Net lady said "well who do I charged for this". They On Ramp lady said bill us, we can worry about this later, the young lady needs help getting this fixed. On Ramp asked Hughes Net for a work order number. Hughes Net didn't know how to do that, so On Ramp asked for a supervisor. Supervisor gets on the phone, again who is covering this charge. On Ramp said put it to us. Finally, we get a work order number.

My problem is are you really a money hungry company that you can't assist the customers issue because your not sure who is paying the bill? I do not like money hungry companies, they only want to make money and forget about how they get that money, THE CUSTOMERS!

Later, on Friday May 26th, I get a text that someone will be out at 8:00-12:00. I confirmed.

Saturday Morning May 27th, the same gentlemen that did the install came to fix it. He climbed on the roof and said it is not leaking from where he put the satellite, its above that. I explained when I called the landlord he said to get it off the roof. Gentlemen puts it on a pole. Now, we can't watch videos, and internet is super slow. I am really disappointed in your company and how this entire experience has been. I either want it fixed or I am getting out of this contract without paying any fees. I expected you to be a company that I would pay each month and you provide good service. That is not how this relationship is going. Instead of me calling your company 3 times and the contractor 3 times, a supervisor should have taken it on, called the contractor and discussed money out of my presence so I would know you are a money hungry company. This entire situation could have turned out better if someone would have tried to do their jobs. I thanked the On Ramp lady for helping me because that script stuff stopped when she got on the phone. We are not robots don't treat us like one. Let your people use a little common sense. It is not right to ask a customer to have to make that many phone calls and repeat their situation that many times.

I want to talk to someone. [protected].

I live in a small community outside of Sparks, Ga, 31647. Hughes Net is the only internet service that we can get here. The service is horrible. At times it is slower than old dial up. Even at the beginning of the month I can barely watch a small video without it constantly stopping and buffering. Why have a high tech phone if your internet service is so bad. It is frustrating and since my wife is working on her Masters degree online it is harmful to her and her studies. Your service stinks! There is no reason for a high tech company to have such piss poor service!

I am an active duty service member supporting a family of four and have followed all instructions from Hughes net regarding the return of equipment.

On Sunday, May 14 a payment was processed because Hughes net does not have my equipment which was sent out over a month and a half ago. I called in and spoke to a gentleman about refunding my money and was told that a refund would hit my bank account within 24 to 48 hours . No refund has been made by the end of the 48 hour mark.

I called back in and speak to a gentleman who says the refund will now take 10 days in order to reach my bank account and I was not told about any of this prior.

This is one of several financial debacle's Hughes net Internet service has made with my bank account and now that I am missing a very large sum of money and need it I get the runaround and yelled at by one of their techs about there is nothing he can do, I'll just have to wait. This is unacceptable I feel severely inconvenienced lied to and taken advantage of for something that was not under the scope of my control and they have made it obvious that they do not care

I called Hughes Net for home internet. I spoke to a slaesperson named Ike. I explained we were using Verizob Wifi and going through about 60 gigs a month. He assured me that the 8 gigs Hughes would provide was equivalent, because the dish is locked on to the satellite, whereas the mifi had to constantly search for a signal.
The second month that we used the entire 8 gigs within 10 days I called and tried to cancel, explaining that Hughes was not providing the service I had contracted for. They hung up on me twice, refused to cancel because I would not "let them explain the consequences".
They turned me over to Joseph Mann & Creed (whose employees identify themselves as representing an attorney) who sent me a bill for $698.78. I have asked repeatedly for an itemized bill but they have not sent me one. They did offer to settle for about $150 if I paid it immediately.

I cancelled my hughesnet internet service late in 2016 due to continued price increases. The company sent a prepaid shipping box with a request to return only the radio attached to the satellite. I packed it and delivered it to USPS myself. I began receiving credit card bills for $219.50 for the radio attachment. In my first call to customer service, I was asked for the tracking number, which I could not locate. When I did find it, I called back and was told that the charge would be removed from my bill. The representative did not even ask for the tracking number, but assured me that the matter was resolved. I then shredded the USPS information, and discovered that the charge was included in my VISA bill and had been paid. I have called customer service twice more to request a refund, but they refused. The most recent person said they had received the modem (they did not request its return) but not the radio (which I did return). The Postal Service cannot retrieve the tracking number, although I recall shipping the radio on 12/23/16. I was a Hughesnet customer for almost four years, and I did not expect to be scammed for more than $200 because the company failed to keep adequate records. They claim not to see a note in my account that their representative told me the charge had been removed. I fulfilled my obligation to Hughesnet, but I should not be charged for a failure in their recordkeeping system. I want a refund of $219.50 from Hughesnet. I am Diane Harris, 43 Potts Chapel Road, Jackson, TN 38301. My phone number on the account is [protected]. My Hughesnet site account number is DSS30489347.

I purchased a campground in Jan. 2017. On Feb. 7, I contacted Jeff Abert, a sales representative, to talk about switching my service from a residential to a business line. I wanted to provide WiFi for my campground and a business number. My chief concern was that I would not be able to keep the number (865.435.6009) as it is linked to all of my advertising, signs, business cards, reservations desk, etc. Jeff assured me that I would not have a problem. He did not tell me that there was a 5 - 10 business day porting wait.

Approximately March 16, 2017 an installer came and changed out my service and gave me some equipment that needed to be returned to HughesNet. He said they would be sending me a box. Jeff had told me to call the business office to ensure that they had moved me from a residential to a business acct. so that I would not be double billed. Finally, after waiting for the box, I called on March 24, 2017. Come to find out, I was being double billed, and they had not sent a box.

I am dependent on this phone as my campground is in the middle of a circle of mountains and NO cell phones receive any kind of signal.

My phone was shut down immediately. I called everyday until March 27, 2017. I talked to a bunch of people... nobody had any clue as to why it was shut down. Finally, on March 27 after talking to multiple people, i finally talked to the super nice guy Chris. He figured out that the installer had not left the correct phone equipment and that i needed a different ATA box. I was assured that they would escalate this and send me a box right out. In the mean time, Chris got my phone back in service after being out for 4 days. I was on the phone with Hughesnet 5.5 HOURS on that day.

So I waited for my ata box to come. It didn't come and I had a phone and I did not want a 5 - 10 day wait on my phone during my busiest season. So I did nothing!

On April 20, 2017, my phone was cut off again! Again, I call and go through a bunch of representatives. Nobody knows why my phone is cut off... I tell the representatives that I HAVE to have a working phone. I call again on April 21, still it is a mystery why I can't have a working phone. Again, I tell them I have to have a working phone.

Friday night, April 21, 2017, I have a missing child at my campground and a very distraught parent. I have NO phone to call anyone. (Again, there is NO cell phone coverage) After several hours, we found the child. But this was completely unacceptable.

Saturday, April 22, 2017, I call again. Tell them that I have to have a phone and that I had had an emergency the night before and there was no way to get help. Finally they say I need a new ATA box. No surprise there! They tell me that it has been escalated and I will have it on Tuesday, April 25. I tell them I have to have a phone.

Saturday night, we had a flash flood. One of the campers decides to go across the creek which is flooded. If he had not been drunk, he would have been strapped into his Side X Side. Thankfully, he had no kids with him. He loses control of his buggy, floats out, thankfully, and the buggy goes down the creek, flipping repeatedly as it goes. He would have drown if he had been strapped in. If a child had been with him, they would have drown as well. I had no phone to call an emergency squad, i had no phone to call to get his buggy pulled out. Fortunately for me, I had a couple of first responders visiting ... this could have been tragic!

On Sunday, April 23, 2017, I have to go to town to use my cell phone to call a wrecker to tow a stuck RV out. At least this was not an emergency.

I continue to call, DAILY, begging for a phone... Finally on Thursday, April 27, 2017, I get the ATA box. I install it... wait a few minutes and YAY! I have a working phone.

But wait... now it is the wrong number and my customers still can not call me to make reservations.

I call again! They tell me I have to request a port and that it will be 5 - 10 business days! So my customers still can not call.

SO... I have been without a working phone/wrong number since April 20, 2017.

As of today, it has been 13 days since I have gotten any calls for reservations. This is killing my business. It is ridiculous and I cannot possible wait the 5 - 10 business days they say it will take to port the number.

I did not request the April 20, 2017 porting of my phone. I knew that I did not have the correct equipment and I would not have chosen my busiest time to have my phone shut down for 5 - 10 days.

I have lost a TON of money.

I need HughesNet to do something. I have kept all my documentation and will be forwarding it to my attorney, Joseph Van Hook, if you can not settle this matter.

Best regards,

Marianne Burns

I purchased a campground in Jan. 2017. On Feb. 7, I contacted Jeff Abert, a sales representative, to talk about switching my service from a residential to a business line. I wanted to provide WiFi for my campground and a business number. My chief concern was that I would not be able to keep the number (865.435.6009) as it is linked to all of my advertising, signs, business cards, reservations desk, etc. Jeff assured me that I would not have a problem. He did not tell me that there was a 5 - 10 business day porting wait.

Approximately March 16, 2017 an installer came and changed out my service and gave me some equipment that needed to be returned to HughesNet. He said they would be sending me a box. Jeff had told me to call the business office to ensure that they had moved me from a residential to a business acct. so that I would not be double billed. Finally, after waiting for the box, I called on March 24, 2017. Come to find out, I was being double billed, and they had not sent a box.

I am dependent on this phone as my campground is in the middle of a circle of mountains and NO cell phones receive any kind of signal.

My phone was shut down immediately. I called everyday until March 27, 2017. I talked to a bunch of people... nobody had any clue as to why it was shut down. Finally, on March 27 after talking to multiple people, i finally talked to the super nice guy Chris. He figured out that the installer had not left the correct phone equipment and that i needed a different ATA box. I was assured that they would escalate this and send me a box right out. In the mean time, Chris got my phone back in service after being out for 4 days. I was on the phone with Hughesnet 5.5 HOURS on that day.

So I waited for my ata box to come. It didn't come and I had a phone and I did not want a 5 - 10 day wait on my phone during my busiest season. So I did nothing!

On April 20, 2017, my phone was cut off again! Again, I call and go through a bunch of representatives. Nobody knows why my phone is cut off... I tell the representatives that I HAVE to have a working phone. I call again on April 21, still it is a mystery why I can't have a working phone. Again, I tell them I have to have a working phone.

Friday night, April 21, 2017, I have a missing child at my campground and a very distraught parent. I have NO phone to call anyone. (Again, there is NO cell phone coverage) After several hours, we found the child. But this was completely unacceptable.

Saturday, April 22, 2017, I call again. Tell them that I have to have a phone and that I had had an emergency the night before and there was no way to get help. Finally they say I need a new ATA box. No surprise there! They tell me that it has been escalated and I will have it on Tuesday, April 25. I tell them I have to have a phone.

Saturday night, we had a flash flood. One of the campers decides to go across the creek which is flooded. If he had not been drunk, he would have been strapped into his Side X Side. Thankfully, he had no kids with him. He loses control of his buggy, floats out, thankfully, and the buggy goes down the creek, flipping repeatedly as it goes. He would have drown if he had been strapped in. If a child had been with him, they would have drown as well. I had no phone to call an emergency squad, i had no phone to call to get his buggy pulled out. Fortunately for me, I had a couple of first responders visiting ... this could have been tragic!

On Sunday, April 23, 2017, I have to go to town to use my cell phone to call a wrecker to tow a stuck RV out. At least this was not an emergency.

I continue to call, DAILY, begging for a phone... Finally on Thursday, April 27, 2017, I get the ATA box. I install it... wait a few minutes and YAY! I have a working phone.

But wait... now it is the wrong number and my customers still can not call me to make reservations.

I call again! They tell me I have to request a port and that it will be 5 - 10 business days! So my customers still can not call.

SO... I have been without a working phone/wrong number since April 20, 2017.

As of today, it has been 13 days since I have gotten any calls for reservations. This is killing my business. It is ridiculous and I cannot possible wait the 5 - 10 business days they say it will take to port the number.

I did not request the April 20, 2017 porting of my phone. I knew that I did not have the correct equipment and I would not have chosen my busiest time to have my phone shut down for 5 - 10 days.

I have lost a TON of money.

I need HughesNet to do something. I have kept all my documentation and will be forwarding it to my attorney, Joseph Van Hook, if you can not settle this matter.

Best regards,

Marianne Burns

HughesNet insists on using auto pay, even after calling and telling them to change to paper billing only they still take the money out of my bank. In January I asked to get paper bills, in February when I went online to pay the bill they automatically changed me to autopay again. My wife called on April 9th to stop the autopay yet again and they said she couldnt do it even though her name is on the bill so I called and verified all the information for paper billing. Now it is 4/30 and they took their payment yet again from my bank account. I chatted with a representative who said nothing was verified and there was nothing they could do but change it to paper billing for June.

Circumstances out of my control I had to move. I called hughes not to have my serve changed to the new address and they said they couldn't and because of that, I am no longer responsible for the contract. Six months later I'm being charged for early termination and equipment. Third party installed the radio outside yet I am being held responsible to retrieve it. I don't have tools or know how for that.
Hughes net lied about how well my serice would work and wasted hours of my time to not fix it, I'm very disappointed. I also believe this complaint will fall of deaf ears.

I was told by the sales rep that I had ten days from installation to cancel and receive a full refund. I explained that I worked from home and also go to school from home and have 4 people in my home including children. I needed to have the internet capable of handling internet on multiple computers, X-box, play station, cells phones, ect... They came out the next day 3/18/17 to install phone and internet and after more than 5 hours the internet was not fully functional and the phone service as able to be installed at all. The installation tech then tole me he had another job and could not spend anymore time trying to get it to work and that he had wasted too much time trying to get in touch with tech support and they "sucked". He was foul mouthed the entire time he was in my home and kept swearing in front of my children as he was very frustrated with his inability to get the products to function. He then told me to call tech support and have them mail me new equipment and install it myself. I insisted that he send another tech out and he finally agreed. That night I called tech support to ask for help with the internet service as he mentioned that the 5g would actually work if I could get it running. After two hours on the phone with tech support, still no progress was made. The next day 3/19/17 another installation tech came to my home and spent nearly three hours and yet failed to get the services to work. But still left the non functional equipment in my home. After two days of foul mouthed dirty footed techs stampeding in and out of my house I called to cancel the non functioning services. I was told the only way to get my money back was to send the equipment back to Hughes Network Systems 16060 Industrial Drive Gaithersburg, MD 20877. I returned the equipment and contacted Hughes Net with the tracking number [protected] [protected] as they instructed me to on 3/21/17 and was told a full refund would be processed $516 once the returned equipment was received. On 3/23/17 I call to verify the return was received and signed for by C. Leister Updated Delivery Day: Thursday, March 23, 2017 Signed for By: C LEISTER // GAITHERSBURG, MD 20877 // 2:43 pm. I was told by "Ray Langston" that the only refund I would be getting was for $45. I then asked to speak to a manger and was told that "advanced billing" needed to be consulted and that I could not speak directly to them. After more then an hour on the phone and being placed on hold several times he told me he had spoken to "Mary Ann Torres" in advanced billing and I would be refunded $516.47 for the entire amounts of debits to my bank account for undelivered services and the confirmed returned equipment. He then told me the full refund would not be processed until 10 full days from my last charge date of 3/19/17 which will be 3/29/17. And to top it all off I must call Hughes Network Systems back again 3/29/17 and reference my case numbers to have them follow through and complete my refund.

Today I spent 3 hours on the phone with your rude, condescending, and incompetent customer service team. I was hung up on twice when I asked for a supervisor. The supervisor argued with me about being hung up on, insisted the phone system did it, but then could not explain why I had to go through the trouble shooting steps for a third time, as your incompetent staff did not save the results of the tests I had performed the previous two times. I work from home. My internet is my business and when I cannot open up a WEBX conference because my internet is too slow it impairs my ability to perform my job. If the speeds that I am getting are the best that you have to offer in my area then stop advertising that you have the fastest speeds for rural customers, because Dial up was better than what I have with your service. It is apparent that your employees feel that since you are the largest game in town you don't have to treat your customers with respect or common decency. My internet is so slow that it took 3 minutes for this complaint to even begin to register as being typed.

You'd be be better off with a passenger pigeon. The internet upload speed averages 0.54, download speed averages 3.52. The biggest pile of crap out there. Their phone drops every inbound call and nearly every outbound call. Save yourself the frustration. Their customer service sucks. Their equipment sucks. Nothing but excuses and BS when you call. They won't help. They don't care.

Hughesnet has a commercial that says that they can give you internet where ever you are but they couldn't get my internet hooked up where I live without putting the satelite on someone elses property then they wanted to charge me if they had to do that. I used them at a previous address and was having it moved they had already charged me $138.49 for 1 month of service before they tried to move my service. When they couldn't install my service at my new address they tried to charge me an early disconnect fee and I told them I wasn't going to pay it they did waive the $280 disconnect fee BUT they only want to refund me $89 of what they charged me saying I used the service.