Hughes / worst product on earth
Do not use hughes satellite service! You will be better served and happier with dial up. And if you don't even have a phone line then just go without internet service.
It is a waste of money and time. They limit what they say to you and never hand you a real contract. All things are listed on their website if you can look at it. I got the phone off the front page of the site in a spare moment at the library so I could keep my job that I was lucky enough to transfer to home. Everything was agonizing and the cost, because of the troubles, really makes you want to throw up.
In the sales call they make it sound like there is no obligation in the 30 day trial period. Well...
The installation and equipment is $400.00 they do not tell you that you will only get $200.00 returned if you mail it back to them (In maryland, I am in california). Meaning I have to pay for the shipping... And this is the best part. Iiiiiiii have to un-install it!! So what happens to older people, they let themselves get screwed out of this small portion because of the hassle and the danger. Should I risk my life going up on the roof to uninstall the equipment??? What happens if I fall and hurt myself... Or die... Are they liable? Well... They stated to me on cancellation that they are not responsible for uninstalling, so I ask where can I find that on your website or in the disclosure I never received in paper or email? I had to keep digging and digging and eventually found it. But... It is not something that was "presented" at any time nor was there a sign off by me listed on the so-called "contract" that specified the disclosure it was on. Everything is vague in conversation and all they can do is apologize, which by the way is very often, perfunctory and annoying. Basically it says 'what a bummer' and 'nothings gonna be done'. So I just said give me case # to document.
Of course I will be pro-rated on the first month's service that I used about 10 times. Shoulda called sooner.
Oh yes. And as I got my return authorization number I realize she is giving me the info to handwrite on the returning equipment. They don't email you anything or send you what any business will officially send you. What a mickey mouse outfit they are. And of course I have to pay for the return shipping which I have estmated at $75.00
So let's review: I will get only $200.00 refunded less the $75.00 shipping I will pay, plus lost time of work, which leaves me $125.00 if I do not use that and more for any injury I may incur uninstalling their piece of sh — equipment. Is it worth it or can I get more out of it by creating a bonfire and watch them melt, distort and blacken.
It would probably make me feel much better. The other way may give ma a stroke or worse. I really feel sorry for the other suckers who dealt with this longer than I did.
Good news for me: I found a wireless dsl broadband connection that is underground. I have a pole on my roof and the connection is excellent!! I am soooo sorry I didn't know about it before. I only want to keep my job and hughes should help people do that too!! Not just their customers but their employees. Once too many people get dissatisfied they will lose money. Do not invest in this company either.
And one last thing, the way you have to dig to send them an email is really sad for an internet service provider. Even the idiot I cancelled with sadi i'd have to write to them for contact because she didn't know, had trouble finding it and never bothered to find out or just a real idiot!
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