SUBMIT A COMPLAINT

HTC / htc u11

Purchased when first released and it came with a protective case which provided zero protection. Dropped a foot distance and corner screen cracked right at the case. Do not release a phone if you cannot provide the required case. It has been over 6 weeks with zero updates from HTC unless I contact them. Last discussion was that they did not have the parts to repair. I asked if that was due to the number of quality issues and they said yes. This is my fourth HTC phone purchased and will be my last.
Other companies understand how important it is to get a phone fixed quickly and do not insist on a phone being mailed to one city for repair. Get with the program and allow phone screens to be replaced locally as do other manufacturers

Ge
Nov 16, 2017

Post your comment