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HTC Corporation / waiting over 2 months for my phone to be repaired under warranty

1 Canada
Contact information:

This complaint is regarding ticket #218088840001300.
I mailed my U11 phone to Texas for warranty work in early March 2018, and was told at the time that the ticket was created that I would have the phone returned to me within 4 weeks. Several weeks ago I was again promised that my phone was being worked on, but that it would take a least 8 weeks before repair would be complete.
Today, I was told that they have my phone, but that there is nothing else that they can say as there is no new information.

I am at my wits end as how can the HTC tracking website not update my ticket number, as it does not even acknowledge my phone being received. Also how can no give me an estimate as to when I can reasonably expect my phone to be returned to me.

At this point I expect the phone to be replaced with a new unit.

St
May 17, 2018

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