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HSN/Doney & Bourke Sachtel Bag / sold as authenic handbag not real

1 P.O. Box 9090Clearwater, FL, United States
Contact information:
Phone: 1-800-248-3900

I purchased in 2006 at the end of the year a Doney and Bourke sachetel style handbag via HSN it was sold to me as an authenic handbag. I contacted them back questioning it's originality and again I was assured that HSN only carried the real Doney & Bourke handbags. At that time I complained that the straps did not appear to the the ture quality like others I had seen. I was told to contact Doney and Bourke and they assured me also that HSN only carried their original bags and I therefore reqested the registration on my bag for which they did provide me with that information. I used the bag for only 3 days when first purchased in 2006 and not again until 2008 in January at this time I began to notice that the strap on the bag was peeling and that there was a very fine cut under the bottom of the bag on the leather part. I paid top dollar for this bag! I visited the Doney and Bourke store in Williamsburg recently to notice and be told that their ture bags always have the name lable and/or tag which is also leather within all of the bags. My bag only has a tag with bar code and the DB initials. What should I do to recoup my monies and make my complaints?


Constance R. Mason

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