HSBC Best Buy / credit card scam
Consumer beware of best buy-hsbc ccount fraud. It occured to me last night that this has to be a scam and decided to goggle the internet, I am not surprised to find so many of the same complaints. Since late 2008 I have been fighting with this company. Before ever going late while I was at a low interest rate I applied for a "hardship", 0% interest, fixed payment plan until the account is paid off. I was told, they would debt 3 payments (All they could do in advance) from my checking account, to call in the last month and issue 3 more payments (This would be on going). Imagine my surprise in feb 2009, when they called to collect on a late payment, stating my account was never set up after the first 3 payment, they had no record of my authorization to debit 3 additional payments and that I was now off the program. The rep for hsbc stated I could never be put back on the program once I was taken off. They raised my interest rate to 21%, charge $39.00 late fee and $15.00 check fee to take my payment at that time to correct my account (More than once). I have called on a monthly basis trying to get this corrected since march 2009, it is now going into september and nothing has been done. On august 24, 2009 I called hsbc again with a complaint off having $105.42 in late fees and interest added to my account. Every phone call, is answered by an overly friendly customer rep with a middle eastern accent, the calls are not being answered in the u. S. (I asked). I get passed around to different departments, each person wasting time listening to my complaint only to tell me can't help me and need to transfer me again. I estimate I have spent up to 12 hours in phone calls. Last week I was told they would pull the phone record tapes to review the calls I have made to determine where the error has occured. I asked if I would get a written letter as to the finds and I was told absolutely not that someone would be calling me in 2-3 days. No one ever called. When I called yesterday after getting the statement the same cycle began again, transferred after 10 minutes, put on hold 5 times, at 44 minutes (Indicated on my phone) I finally hung up while waiting for someone to come back on the line. This is a scam. This is a company who intentionally defaults accounts to collect late fees and escalates interest rates for profit. I have no idea how to fix this other than to file a complain on every website, the better business bureau and the state attorney general's office. This company needs to be stopped.
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