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HP Complaints Summary

233 Resolved
529 Unresolved
Our verdict: Engaging with HP, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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S
1:34 pm EDT
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HP poor

Hp has a very poor Technical support team. I bought this printer few months ago and it has not worked properly eversince. So far I have spoken to 8 different technician and each one transferring me to next one. I am really frustrated and would not recommend anyone buying HP Multifunction printers

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10:28 am EDT
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HP motherboard is not working and its completly dead.

i have a hp ( compaq nc 6000 ). it was in working condition when i buy it from a friend now after a 15 days it stop working now it is completly dead. i dont know what to do i show this to laptop enger and he told me i cant fix it now plzz do some thing i want to fix it. this iz my cell number [protected].
my id iz / [protected]@hotmail.com
now plzz do something reply me as fast as u can
thanks

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11:46 am EDT
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HP will not stand by warranty

i boughta hp laptop model kw065ua in octber of 09.on the 5th of may 09 while useing it starding getting hot and started smoking.i called hp teck was told it still had 288 days left on warranty.they sent me a box to return it to califorina.the recived it on may 6th. on may the 8th they called and wonted $762.57 to replace it they said it was out of warranty.because something had been spilled on it.i know that is not true.was told that was finail and the was sending laptop back

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Anurag Dureha in Tears
, MZ
Oct 03, 2009 11:38 am EDT

I purchased HP Laptop in Aug.2008. I was asked by HP to get the warranty extended this year. I paid for the 2 year extension online. The warranty was extended for 1.5 years though the payment was made by me for 2 year extension.
Their office in Bangalore, India says that as per their database the date of purchase is March, 2008 so the warranty will expire in March, 2011. I sent the copy of invoice but they are not responding now.
How can I escalate this matter to the highest level in HP ? Is there any concept of CUSTOMER CARE in HP ?

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norier
Glendale, US
Jun 18, 2010 11:10 pm EDT

I have sent my lap top for repair 2 months ago, and still no news no email no call!

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Al K
Muncie, US
Oct 05, 2009 2:28 pm EDT

Are you in USA or outside of USA? If inside, contact BBB seek assistance. or write letters to the company directly

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GeneralStark
NAshu, US
Jun 04, 2009 6:05 am EDT

HP and their computers are the subject of several class actions. See www.classadvocate.com. Good luck.

ComplaintsBoard
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1:16 am EDT
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HP won't refund my warrenty

----- Forwarded Message ----
From: Mandy Fairbairn
To: [protected]@futureshop.ca
Sent: Friday, May 8, 2009 10:25:19 PM
Subject: Not a happy customer!

On Apr. 2, 2009 at approximately 11:00am at you Barrie, Ontario location, my husband and I perchased an Acer Desktop, an HP Compaq Laptop, and Epson Printer and various accessories along with a 3 year warrenty on both computers.

I asked before the final sale if the warrenty covered everything, and the salesperson(I can't remember his name but I do recall he was a heavyset gentleman, his name should be on the bill of sale) said that everything was covered including parts and labor along with a free replacement if its too expensive to fix and even a loner. We purchased our items and left.

I got it out of the box, installed the items and it crashed to a blue error screen. It did this about 8 times in the next 3 weeks, I was a little frustrated and thinking I should take it in a have the guys look at. Knowing I had 3 years I took my time.

On Apr 29, 2009(Yes, less then a month) I was playing with my daughter on my laptop and without warning she got sick all over it. We immediately turned it off, unplugged it and took out the battery. We cleaned it up and I immeditely went for the phone. I thought no big deal I have a warranty. Boy, was I in for a surprise.

The next day, after lettign it dry out we turned it on. Everything was running, hardrive, disk drive, fans, even the internet connected. The only thing that wasn't working was the moniter.

I took it Futureshop and explained what had happen. I was told that physical damage wasn't covered under warrenty.

I asked the tech, "What do you mean, I told everything was covered."

He then told me, "I'm sorry you were under that misunderstanding but there is nothing we can do." His attitude made me feel very stupid, which made me ver irrate.

I asked him "What did I pay $200.00 for. I've only had this for a month."

He said, "It just covers manufacturing defects"

Well thank god for small favors. He then said for my trouble, he would waive the administration fee when they submitted it for repair.

I then asked how much it would to repair. He told me that it could cost up to 900.00 to fix. I almost fell over. "I just handed you guys 2500.00 3 weeks ago and you want me to give you another 900.00!"

He said it might not cost that much they could get a quote.

I asked"What happens if I can't afford to repair it?" He said we could get you a futureshop card and give you a deal on a new one. First, I can't get approved for a futureshop card, and second if I could this does not change the fact that I was cheated out of 200.00 and am now being forced into another 900.00

I said no dice. He then said he could hook me up with a monitor and I could turn it into a desktop. Ok, but I bought a laptop.

So that aside for now, I asked him well what about my warrenty. He told me that when I buy a new machine he would transfer my warrenty on to that one.

So I submitted my machine and the employee then tested one more time and said that I might be in luck. We both looked and saw a bit of the start screen when before it was just black. He said it could be the cable that goes to the monitor which is a 40.00 repair. Finally some good news. I was a little better but still feeling the sting of the "Sucks to be you" attitude that I recieved from both the employee and the manager who had joined us. Just a suggestion, demand better attitudes from your employees.

On May 7, 2009, I recieved a phone message from Karen x7111 from the futureshop service centre saying the there was water damage on the hard drive, motherboard, optical drive(disk drive) keyboard top cover, bottom cover, and main board. and the quote was 649.00 + tax. If all those things were damaged, the machine would not work at all. We opened the disk drive there was NO water in WHATSOEVER. We cleaned the keyboard and saw for ourselves that the keyboard was sealed completely, so how could the water damage it. If the motherboard was damaged there would be no way that it would connect to the wireless internet, no way the hard drive would work, no way I would get any kind of a start screen, and no way the fans would work. The top cover still had the plastic on it for god's sake so you tell me how that's water damage. Add everything and she is telling me that I need to replace the entire computer! What The HELL!

I realise that water damage is a physical damage event, but my daughter is 5 years old. There is no warning or avoidence. You can move a coffee cup, decide not to take it out in the rain. But a 5 year old in fine one second and the next second she's damaging your laptop. If you are going to sell warrenties under the premise of "EVERYTHING IS COVERED" then you should at least honor it. I had to save up my money, I researched for weeks to find just the right store to spend my money at. I chose the perfect machine, although is it have some bugs, I was happy with the decision I made.

And here I am just 3 WEEKS LATER, out a laptop, out 900.00, and extremely frustrated.

After receiving the message, I called back and informed that there was no way I could afford that. I then called the Futureshop back. I asked for the tech department and talked the Brian. I told him the situation and politely asked what I should do. He told me that I should take it to an independent repair shop who might be able to fix it for cheaper. I told him fine, I will need to have my warrenty refunded since I will not be able to use it once some other company touches it. Brian forwarded me to Fadi, the store manager. I asked for the refund. Fadi said I need a reciept. I told him it's been a month and I lost it. He told me sorry there was nothing he could do for me. He told me that if I come in and buy a new machine in the next 14 days he could transfer the warrenty to that one. WHAT! I told him I couldn't afford that and I was told by the tech guy that it was transferrable when I was ready to buy again. I am then again told "I am sorry you misunderstood" mmmm starting to feel really stupid now. He told me that it's only transferrable if it's stolen or if it's claimed under insurance. (Let's play the run around game again shall we) I told him that I want my money, he said he couldn't do anything without the receipt. MY reciept is in YOUR computer you can print 2 copies. He said sorry but no. (Take my money and run) So fine. I'm totally out 900.00 for something that was out of my control.

I made calls to independent repair shops, and the consenses is: If the computer was working in the condition it was when I left in your techs so called capable hands there is absolutely no way it would cost 650.00. one of the direct quotes was "I was being snowballed". Which I had a gut feeling anyway.

I will be taking my brand new laptop to another repair shop to find the REAL problem and the will guarentee FREE 100% physical damage, spillage and anything I want to do to it.

If they deem it unrepairable they are honoring my heartache by buying it off me on consignment parts. My Brand New Laptop may now have to stripped down and sold for parts. But the very nice and very understanding technician said there is something that should be done for me. I even got a surprise, about 5 mins later I got a call from the store's owner personally and he wanting to first apologize for what I have gone through and he wanted to do everything he could to make me happy. I will be buying my next laptop and any other computer products them as they are handling YOUR customer service.

You should be ashamed of yourselves. Now I am not expecting to get my money back or my computer fixed, but I will tell you this. If I get my computer back in a condition other then what I left it at or my computer store opens it up(He is really itching to get his hands on it to see what's actually needed to be fixed) and finds that someone has tampered with it I will be calling my lawyer and laying charges.

If one thing is learned, if you even are interested in this email, I suggest you lay into the Barrie Futureshop employees. Tell them to stop lying to the customers before someone charges every department of the company for fraud as people are in BC and Quebec already. I know Big Box stores like don't give two craps about little customers, but since this has happened, my brother in law, sister, parents, and two of my neighbors are never entering your store again for fear of being ripped off like me. If I thought you would even care at all, I'd go to news with this. But the only thing you all care about is $$$$$$ and how you can sucker as much of it out of us. I've had better experiances from Walmart for god's sake. I will never stop shopping there because even though they are a big box company you never get a hassle on returns. They stand behind there products, warrenties and there customer service is efficient and polite.

You will not receive another red cent from my family at all. My husband is even contemplating taking back everything else we bought that day. We are not satisfied with our products at all.

This was an email I sent to [protected]@futureshop.ca twice that was returned undelivered both times so if you know where I can send this me contact me thank you.

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Update by AmandaF
May 14, 2009 7:11 pm EDT

I received an email from head office today and although they don't normally do it. She said that futureshop was extending a customer curtisy and replacing my laptop free of charge so I guess they saw that there was wrong doing.

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mi mi mi
Calgary, CA
Jan 23, 2010 9:30 pm EST

Don't call your lawyer and DON'T call the media, then everyone will know how stupid you are!

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mi mi mi
Calgary, CA
Jan 23, 2010 9:19 pm EST

Well... If you feel stupid it's probaly because you are. Who in the hell would, assuming one is of normal intelligence, think that your child's vomit damage would be covered under any warranty? Further more it's not a "warranty" it is a Product Servoce Plan. Very differnt. I do have to say that Future Shop acted a little stupid as well because they assumed you were of adverage intelligence. Most people are but not you. Lesson learned. The Product Service Plan is a legal binding contract in the form of a insurance agreement. Did you read the terms and conditions?Before you say they " they didn't show them to me, bla bla bla only someone who is STUPID signs something without reading and understanding it. If you drive your car for a year and never make a claim do you request a refund of your insurance payments? Yes I work at Future Shop and are happy to loose one more stupid customer like you. One more thing, if the people on your street are as stupid as you, I'm glad they will not shop at Future Shop either.

JGraceyStinson
JGraceyStinson
Orillia, CA
May 15, 2009 2:36 am EDT

That's awesome Amanda. Glad to know you got some satisfaction!

JGraceyStinson
JGraceyStinson
Orillia, CA
May 09, 2009 7:18 pm EDT

Oh, and one other thing - if you don't get anything in terms of reply from Futureshop and think you might want to take it further (especially if your independent tech comes up with some sort of proof) try here:

http://www.settlement.org/sys/faqs_detail.asp?faq_id=4000262
http://www.ombudsman.on.ca/en/media/press-releases/2008.aspx

JGraceyStinson
JGraceyStinson
Orillia, CA
May 09, 2009 7:11 pm EDT

You really need to take time to read the warranty details before you pay for one. And, if I understand you, you purchased a warranty for two computers, so you could only expect to ask for part of the warranty back, not all of it.

At any rate, my 3-year extended warranty states "no refund". I wasn't thrilled at paying for the additional warranty either, my oldest computer came with a 5 year warranty...today's come with one, if your lucky. The extended warranty does cover the complete replacement of a computer after three major repairs.

The majority of warranties will only cover product defects, not a kid being sick, no matter how little control you have over a kid.

Also, you really lost a receipt for a purchase that large in less than a month? When it comes to stuff like this and other large purchases we keep our receipts for the life of the product, as well as the warranty info. It's really important to keep that sort of stuff.

As much as I hate to say it, you are partly responsible for not understanding the warranty. Asking a salesperson isn't enough. Consumer's need to take responsibility for their own protection by understanding exactly what they are buying...read the fine print. I know you said you asked it if it covers "everything", but would you buy insurance without reading the policy? Because that's basically what the warranty is - insurance.

I hope your independent repair tech can fix it without costing you too much. It seems odd that it was so badly damaged after having taken it back to the shop. $650 is pretty high for repair...that's about what my laptop cost from Futureshop back in October last year. I could have an entirely new computer custom built for that repair price. I hope you take the time to post back and let everyone know what happened with the laptop. It will be interesting to see what the repair tech finds. Good luck and I hope it works out okay.

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2:05 pm EDT
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HP lousy customer service

We spent over $5000 on a complete HP desktop system, including the "best warranty money could by" for my wife. I am a computer geek, but I would rather not work on her system...this was my way of letting the pro's handle things.

First service problem on the system requiring a call--system cutting out for no reason--and we are told by some far-away disembodied voice (took over 30 minutes and 2 calls to get a human being) that we need to "go to the local consumer electronics store, purchase a cable, a batter, if you can get another monitor, those would be really great so that you can swap these things out and we can continue to troubleshoot it." (and I'm sure that Best Buy would let us take all this stuff back when we were done with it, too!).

Absolutely stunning.

Sort of like "bring your own automotive engine analyzer to the repair shop" if you have a car problem. The absolute incapacity of these companies to live up to their word is astounding. I am thinking of filing a fraud lawsuit against HP right now, and since we are dealing with a matter over $5000, I want to be a major case of fraud--they are not even planning to ever send a service person out here to fix this, despite the fact that this service was precisely what I paid for.

I work in technology, but I am embarrassed for our industry--that this kind of service is being foisted upon people. The only reason I can't write my name is that my company does business with HP, and I would get fired for having the temerity to call them on this fraud.

This company is a long way from by Bill and Dave created...no soul, no integrity, no honesty, leadership replaced by bean-counters...no one willing to put their name or integrity behind what they sell...give me your money and run away...cowards and crooks...

I am mixed between being stunned and embarrassed.

Name withheld

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kapil12345678
, IN
Sep 25, 2013 6:45 am EDT
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Who ever is reading this post i request you to don't buy any HP products.They are big time cheaters giving false information about their product and selling their products.Their dealers are also big time cheaters.Hhers is my story.

I bought a HP SLATEBOOK 10-H005RU X2 PC on 3/7/2017 from TECHSMART SYSTEMS PVT.LTD SALES OFFICE
1/122 GF, SHANKER ROAD OLD RAJINDER NAGAR NEW DELHI 110060
E-MAIL:techsmart@rediffmail.com.

I would like to inform everyone that i was told by their sales person that the HP SLATEBOOK 10-H005RU X2 PC will give me around 6to8 hours of battery backup without the keyboard and with the the keyboard around 12 to 14 hours of battery backup but i am only getting around 2to3 hours of backup without the keyboard
and 6to8 hours of backup with the keyboard. I am very much disappointed from the battery backup of the HP SLATEBOOK 10-H005RU X2.I am everywhere carring the charger of the HP SLATEBOOK 10-H005RU X2 and charging it after 2to3 hrs of my use age as a tablet. Either i was mislead by the sales men or i was
cheated by the (HP) FALSE PROMISE which claimed that the HP SLATEBOOK 10-H005RU X2 would give me around 6to8 hours of battery backup without the keyboard and with the the keyboard around 12 to 14 hours of battery backup. I think i have been cheated.
KAPIL JUNEJA
[protected]

Valerie
Valerie
, US
Nov 07, 2008 6:55 am EST

Printer is 6 mos old. It developed an obvious problem with the electronic controls.It took 3 phone calls and 3.75 hours on the telephone to convince tech support to provide a replacement under under warranty. I was then told it would take two weeks to get the replacement unless I paid a fee for faster shipment.The tech support people (who spoke with a heavy accent) had no concern about my problems. They informed me that I should have purchased an extended warranty (at about the cost of the printer) if I wanted better warranty service. Horrible customer support like this will drive customers away.

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sal
,
Dec 01, 2008 11:34 am EST

i was told order declined on online order, luckily i checked order status and sure enough $1500 was under reveiw for approvement.called 3 days straight to cancel order, each time waiting 20-30 minutes for rep, told to call hsbc, i did they said hp has to do this, now on fourth day rep says i have to wait for email approval to cancel.what a joke you mean in their pc they have no way of cancelling or noting customer does not want, i know this is a trick to try to ship it before i can cancel,

very upset i knew i should have went dell, and also hp is selling model at staples with more what i ordered for 1/2 the price. i'll never be using this credit card

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Aqxbaik
, MY
Feb 03, 2011 3:23 pm EST
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Back in 2017 i purchased a HP Pavilion desktop computer from a Harvey Norman Store in Klang. Everything was fine and i have to admit that this computer is fast and really convenience. However, things started to get ugly (very ugly) after one year. It started to broke down, not responding and the windows failed to start (stuck at HP logo only). The worst part is, this problem occur exactly after one year of purchase! nearly the same date where the warranty expired. so i headed to the HP service centre in Damansara and later we were told that the Motherboard is damaged and we have to pay RM300 to replace it.

As i thought everything will be back
as normal, i was wrong! big time! so we sent back to the service centre and they replace it again but this time its free because that Motherboard got 3 months warranty. As you can guess, after 3 months the computer is dead again and we sent to one more time to the service centre. and guess what, the problem is still the same! its the stupid motherboard again! so another RM300 flew away just like that.

Can u imagine, the same problem got repeated over and over and it was the Motherboard, one of the most expensive component in a computer CPU! Its been years now and i still have this HP Pavilion computer in my room but seldomly use it as i got a laptop an Ipad. I feel like being cheated by a computer giant named HP, they're selling a wreck product that has no quality at all. Why is this happening to me? Thing going very well for the first 1 year but after that, the motherboard gets crazy and we keep changing it with the new one. Do they really change it with a new motherboard? I dont know because they dont show me any proof of it, what i know is, ive spend almost RM1000 for replacing that component.

Now at 2017, this computer still got problem where it keep hanging and stop responding whenever i browse the net or even just listening to music. I've learnt my lesson and i will never buy a HP computer ever again! Its a torture to me to going back and forth at the service centre. STUPID BRAND!

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BOOBOOLA13
Miami, US
Jun 13, 2010 10:40 pm EDT
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Technical support dept. does not know what they are doing. They lost photos on my computer, that i am unable to recuperate. When wanting to speak to a supervisor, they refused to provide one, and supposedly would take my info in order to have one call me back. O course, no one did. Now I have to pay $300.00 in order to recuperate my photos. please hire ;people who number 1, know what they are doing and 2, who work in the us, not India!

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rolex452
Sunny Isles Beach, US
Oct 03, 2013 1:52 pm EDT

Valerie, I can only agree with your complaint and offer you sympathy: HP customer support/warranty service is beyond terrible, it is disgusting and an affront to the buying public. I have had unbelievably bad service for both my HP computer and printer(s). I gave up on their products altogether. And, by the way: THE SECOND YOUR WARRANTY IS OVER...they will not even give you the time of day. THEY WILL ANSWER NO QUESTIONS about your out of warranty product unless you buy THEIR EXETENDED WARRANTY package, which costs more than the entire unit when new. You have learned your lesson about HP, now please SPREAD THE WORD!

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3:34 am EDT
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HP poor product/poor follow up/chaotic hp cs organization

I share same feeling of your complaint.

I had a very good HP 3055 printer, but then it needed repair the repair cost is HK$1600 while purchase new equivalent machine (HP MF1522NF...I thought equivalent) is HK$2600 minus trade-in bonus = HK$2100. (plus less waiting time for repair) but the nightmare begins with a new machine...how ridiculous

Pls see below extract of my email to HP...still following up the case, but in summary:
1. Poorer product design from my personal user point with an suspicious objective that it is designed for higher consumption $ of toner.
2. Poorly manufactured product and supporting installation and registration/program support services
3. Confusing HP CS, you have to spend time to listine so many voice mails before you get thru to CS which ask you to dial another number. That dept will ask you to call another dept if something goes wrong. (except the HP repair CS centre is good)
...anyways, writing this is much less time wasting than the solve my "new machine" problem which haven't come to a near end yet...

Extract of complaint:
+++
After rounds of telephone not-so-merry-go-round, I got message across: website for registration for HP Laserjet Trade in program does not work.
*************************
HP CS Action: emailed me form for manual processing via fax
(* the only good thing is to obtain an email from CS and he is ok responsive.)
*******************
From me: I do website refund and fax refund but no call from HP. Pls follow up. Thx
**********************
From HP CS: For the TITU status check please kindly contact our logistics company Mxxx Wxx at 6083-xxxx
***********************
From me:
Also want to complaint about my new MF1522NF:
1. The Power cord attaching to the machine does not fit, so always lose power***
2. The Output tray support is not fit, it is half hanging and shaking
3. The print cartilidge position also not very fit and it takes a few times before the machine can identify the thing.
4. The installation disk is not as sophisticated as the HP3055, so funny font appears for the message e.g. “now printing +-1/2y”
5. The scanning speed is slower than the HP3055 and even my home stupid C5300 photosmart series
6. Pls kindly fix 1&2 & 3 for me. (I have already pack the HP3055 into the the box MF1522F as instructed (very nicely – like brand new ), pls suggest alternative than asking me to pack the MF1522NF back into the box.)

You guys please help me follow up. I am a self help person but I have already spend too much just in the trade-in and the registration because of HP problems. Thanks.

***************************
From me: [HP staff]’s number does not connect and it is a mobile number. He has any official number?
**********************
From me: One more thing, the button shield/cover is poorly fit too. Can’t push the whole thing in.

Overall, the MF1522NF is a less sophisticated model than the HP3055 and what make if more worse is it is badly manufactured.
******************
My next email: More things, the machine has slow scanning speed and a lot of noise. Pls exchange the product since I just got it before the long weekend.

****************

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SUNIL KUMAR DALBEHERA
, IN
Jul 08, 2009 11:13 am EDT

Sub:- Complain Against your Service.

Dear Sir,
This is for your kind information here by I would like to intimate you that an Date 18th Oct 2008.I Purchase a HP Laserjet M1319f (Print/Scan/Copy/Fax) Machine from you.From the date of Purchase there is a Major Defect in that machine.Regarding the problem with that machine several times I make complain to you also I gave complain to your service center with the helpline numbers before 22 days. The case no was([protected]), but till now either you solve our problem or your head office do it.

Therefore as a consumer of your product if you will not solve my problem with in 2 days . I bound to take the legal action against you as per the terms and conditions.

Hope for your kind co-operation and necessary action

Thanking you

Hotel Durga

Managing Partners

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11:53 pm EDT
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HP display repair

Hello all,

I am really dissappointed and frustrated with HP. We bought this HP notebook model G60-235DX only 2 months ago and have been using it very lightly. 2 weeks ago my wife was closing down the monitor when all of a sudden the picture on the display dissappeared and black and white lines appeared on the screen. A permanent black spot of 1 inch in diameter showed up on the screen as well. My wife did not drop the notebook, she did not hit and she did not push the screen - she was just closing down the monitor. We called HP and explained the problem - they sent us a FedEx box and we shipped our notebook to them. 4 days later (which is today) we receive an email saying that there will be a service charge of $420 to fix the problem. Today we also receive a voice message where an HP rep asks us to call them urgently within 24 hours. We call her number, but her mailbox is full. We call the customer service and a lady explains to us that a service rep assessed the notebook and identified a crack on the display. We want to talk to the rep's manager, but she says he is not available. We ask for this rep's name and she says they are not allowed disclose it (never heard of this before with customer service.) We have had notebooks for many years and we know how to deal with them. That was not an accident and we did not cause any physical damage to the notebook - we do not feel any fault at all. We do not want to pay either 420 or 5 dollars for this repair and we are confident that HP must be responsible for it because they sold to us a bad product. We are going to call the manager on Monday to tell her the same story and she insists that HP is not responsible, we are going to ask them to return the notebook back to us and we are going to fight with all means possible as we have never been in such an unfair situation before.
Can somebody please kindly advise what the best steps would be for us to prove that we were not at fault and that HP has to take responsibility? We know about BBB and consider court as well. Please help. Sorry for so many words, but we are very dissappointed and wanted to tell a lot. Thank you veyr much!

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Trebrous
, US
Aug 31, 2014 8:21 am EDT

so i dont have a battery and i plug it in and it doesnt turn on the power button doesnt even glow any help?

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ytfdymi
Tacoma, US
Jan 23, 2012 11:30 am EST

My screen started with a inch long black mark I thought was something on my screen. Then a month later, I have several black marks on my screen! WTF?!

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Jake_Farrell
Rochester, US
Oct 17, 2011 1:18 am EDT

When I close my Hp Notebook Computer and it goes to sleep i open it back up and the computer will turn on but the screen is black
I then have to put the computer to sleep several times until it turns on i have also went through 2 batteries on this computer, my cousin has the same Hp G60 as me and he has had the same problems and he has to use a standard keyboard because some of his keys dont work. My computer Voluume freezes every time i go to change it and sometimes the whole OS freezes and i have to wait until the OS kicks back in.

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axm1104
Holly Springs, US
Apr 25, 2011 3:49 am EDT
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I am having an issue with the display on my HP G 60 230US Notbook. The display dims away when plugged through the power adapter. You can barely see the content of the display 1-5 seconds after the OS start loading. When the Notebook is working off the battery only, the display is fine. I have switched the power setting to High performance, Did BIOS update and re-installed Graphic/Video Driver, but that didn't solve the problem. The notebook seems to be working fine on an external monitor, it is just the laptop own display that's giving the problem.

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AlisonRN
Seattle, US
Dec 19, 2010 12:19 am EST
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I finally realized that my problem of the monitor not coming on was a short. If I wait until I hear the sound of Windows coming on and then open and close the computer 3 to 5 times. Each time I reopen it, it shows black and white in differing pattern and finally will go all black and reappears with the user icons showing. Glad I didn't waste any money repairing it after hearing what everyone else has been through.

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enen
erie, US
Dec 18, 2010 6:44 pm EST
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i heve replaced monitor 2 times on hpg60 24. series dont by hp! How we can file compliant?this is rip off

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enen
erie, US
Dec 18, 2010 6:42 pm EST
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i have back light gone 2 times in two years!

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Einar
St Louis, US
Oct 04, 2010 4:46 pm EDT
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I bought my daughter an HP laptop 10/14/2008 after her Gateway shot craps (we feel the Best Buy Geek Squad caused the fatal damage) She is in NY and had to have a computer. This time we bought the extended 4 year warranty. Friday, Oct 1, 2010, Guess what, I'm afraid to say the black blob has taken over her computer as well. It is at Best Buy now and they mentioned something about Accidental Coverage - we had no idea what they were talking about. They are charging her $160 to back up her hard drive because it will probably be wiped out when they send it for repair. They also said she would need an external hard drive . She is intending to pick it up tonight get the backup done herself. I have contacted computer repair companies in St. Louis and they believe Best Buy is just trying to cover themselves at our expense. Now I'm afraid that the warranty we bought will be worthless.
I am especially sorry for all of you who have only had yours for a few months. I, too, will contact the BBB and the Attorney General's office of New York.

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MVBarath
, IN
Aug 22, 2010 9:20 am EDT

i have bought lenovo r500 from my college..i used it for 5 months . after tat one day i switched on ma laptop charger suddenly display became blank and i removed d charger ..rebooted d lap .display were broken.i claimed for warranty to lenovo, tey said u would hav punched d display tats y it has broken...

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AlisonRN
Seattle, US
May 22, 2010 9:19 pm EDT
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Sorry what I meant to say is that sometime after that it comes back on and I am not sure why.

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HP fraud

I too was ripped off from this company for a tune of $395 and my computter. I was told the LCD screen and inverter was shot and that repairs would be done as soon as I paid upfront for them. I paid and then waited, and waited, and waited. I finally got in touch with someone and they assured me it would be repaird soon. I again took the word of a stranger and still nothing. Then they stopped answering my calls, stopped answering my emails, just stopped. I contacted the local police and filed a report, got a lawyer involved, got the BBB involved, even called the FBI. I finally got my computer back, not repaired and a statement that they would return my money. No such luck there. I am still waiting now it has been a YEAR. I am fed up with people that rip others off. I think it is about time to get some JUSTICE.
I checked and they are STILL in business of ripping off good people! Outrage is an understatement.

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HP bad experience

March 26, 2009

Att: Manager of Head Office

A Letter of Complaint

Dear Sir/Madam,
On June 7-th 2007, I bought a computer in the Future Shop #602 in Richmond Hill. This computer had a three years warranty. In some time the computer started to glitch. There was a problem with a sensor control functioning and the screen blackened. The shop has accepted the computer without making any written notes about its condition. I handed over the computer to repair and in two weeks it was returned to me. I was told that the service had been done to the computer.
Soon after that the computer screen blackness problem appeared again. The employee of the shop took my computer and didn’t make any written notes about the state of the computer on the moment of reception. Some time later, they called me and informed me that the computer repair had been done again. I arrived to the shop and the employee told me that the computer had been repaired and was in a good condition. He told me that they had replaced one expensive detail.
When I came home, I found out that the problem hadn’t been eliminated. The screen still got black and there appeared some blinks. I brought the computer to the shop again for the third time. It was taken with the same problem, which in reality had not been eliminated. When I handed it in, there were no claims towards me from the employee’s side.
Only in two weeks the manager notified me that some physical damages were done to this computer. They required that I should pay the amount of 331 CAN, in order my computer be repaired. He informed me that insurance wouldn’t cover this amount. I was astonished because I always cared well about my computer and handled it properly.
In the shop I was told that screen had internal damages in 6 spots. They supposed that these damages occurred as a result of pushing to these spots with fingers. I am certain that I have never done these damages to my computer. I am not a computer hardware expert therefore I couldn’t reveal these damages at the moment of purchasing this computer. I am sure the wrong functioning of the computer is caused by some flaws at computer production. There are less than 2 years since the time I have bought the computer, but the computer is in a constant process of breaking and repairing.
I wasted lots of my precious time on campaigns and negotiations with the repair shops. I can’t work effectively and perform my professional tasks without a well-functioning computer. And the most important thing I lost my faith in having high quality goods and services from your company. The matter is that 7 months after having purchased my first computer, I bought another computer and it also didn’t function properly. There was a problem and I had to change the hard disk in my second computer.
Another thing that I am not comfortable with is my moral obligations towards my friends, who on my advice bought the goods from your shop.

I would like to have more confidence in your company. I think your company should do, at least something, to help me to solve problems with these computers.

Though, I understand that it’s difficult to prove that I haven’t done any harm to my computer. I need your help in protecting me as a consumer.. Please, either provide me with a well-functioning computer or return my money back.

Yours Sincerely,
Igor Rogovskiy

My incident number is [protected]

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HP hp motherboard fault

There can be good customer reviews and bad ones.
This is my experience that Iam sharing with you and I dont want this to happen to any of you.
When we invest money on a new laptop we expect it to function problem free atleast for two years. But mine didnt even for one year.
I got an HP laptop dv 6253 series in 2007 april. Six months later it started creating problems. I got it for my studies. During my exams it just wouldnt start and it made beep sounds. Since it was under warranty I send it to HP repair centre and they said they had to replace my motherboard. I was shocked, since it was a new laptop. I should have asked HP to provide me with a new laptop. Any way I had my exams and I just send it to them. I got it back after one week.When I got it back my wireless which was working perfectly stopped and I had to send it back again to fix the wireless. They said they are sorry and that they fixed everything. I thought it was just a one time issue and went on.It worked fine again for 6 months.Then the same problem reoccurs and by then the warranty expired.

I call HP, I get transferred to different people in different countries and each time I had to tell my story to a different person. I loose a lot of money on my phone. I was frustrated and I tell them my problem and they say your warranty has expired therefore you will have to pay 275 pounds and only then we will repair your laptop. I told them that a new laptop should function problem free atleast for two years but mine didnt even for six months. She told me its just unfortunate and the only thing for me to do is pay them 275 pounds again!

I told them to check my file and that HP had sold me a defective machine which gave me problems from the start.If it was a machine which made the problem for the first time paying the money would be fine but this machine was sent twice to the repair centre during the warranty period of one year! HP sold me a defective machine which didnt work well even for one year and took money from me and wanted to extract more money by means of repairs for the machine.
I said I want to speak to a manager and they said there is no use and told me that I could give my laptop to an independant agency. I dont need them to tell me that. I finally gave my laptop to an independant repair centre. And they found out that the motherboard was never replaced by HP in the first place, they just replaced a particular part! This series of HP created a problem for two of my other friends too.
Iam just sharing this experience of mine so that this doesnt happen to any one of you. And please think well before you invest money in a laptop. Ensure that the company gives good after sale services and atleast a two year warranty.

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HP refusal to repair computer under warranty.

3/27/09 The port for charging my laptop is defective. I cannot charge the battery except by manipulating the power adaptor to make contact. I returned the computer with adaptor. After several days I looked up repair ticket online. The ticket stated the computer was out of warranty and the power adaptor needed reapair at a cost of $315.88. Numerous phone calls have resulted in no action and much double talk. Every time I get a different story about what needs to be done to it. The last call a technician tells me the adaptor is fine, but the port is defective and needs repair at a cost of $298.00. It is obvious HP doesn't want to make good on warranty work. By the way I am locked out of the website and my only information comes through these questionable customer dis-service people. An e-mail to the HP CEO has gone nowhere. I've bought several HP products in the past. No more. Awful service.

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HP hp deskjet f380 all in one printer-scanner-copier

I purchased this printer along with the computer in July of 2007. I have used this printer exactly twice and it just stopped working. I was told by a customer service agent that because I was no longer under warrenty that He could not help me. I will never buy another HP product as this whole system has been nothing but a headache. They win the computer rip off company of the year. DO NOT PURCHASE PRODUCTS FROM THIS COMPANY. THEY SELL JUNK AND THEY WILL NOT FIX IT WHEN IT BREAKS!

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HP #

HP, ### computers, all the time the same ***ing problem...the mother board, and no one does nothing about...

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Eugene Hayhoe
, US
Apr 21, 2017 8:32 am EDT

My wife and I were dumb enough to buy an H-P ENVY dv7 - pure junk, and the people complaining about the lack of support above are being POLITE.
We will NEVER buy another H-P product. Claiming tyey support their products is pure misrepresentation.

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Eugene Hayhoe
, US
Apr 21, 2017 8:36 am EDT

Forgot to mention the multiple DAYS (with and without 'assistance') I unsuccessfully attempted to ''update to W 10.''
'The computer may be only a couple of years old, but it's too old.'
It's not like Windows 8 wasn't terrible enough as it was...now they want your biometric info for hackers to play around with.

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mev11111
, CA
Mar 23, 2017 5:07 pm EDT
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I have never seen a computer this bad in my life, don't know how hp is still in business. There tech people did not finish kindergarten. Nothing but ### when you talk to them. Had pavilion fixe on warranty, gone for 3 months, came back still not working. I have a 7 year old Dell that is still working, thought I would give HP a try, what a ###ing mistake, JUNK.
Off warranty now, hard drive failed again. This HP has not ran for 3 months yet without something failing, and not a week without crashing, junk.
Hp please contact me with an educated person please!
Murray

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Mike Middleton
, US
Jan 06, 2017 3:38 pm EST

I will never buy another hp ever between it and windows 10 cant do a thing it locks up goes into safe mode or just shuts off worst money ever spent

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Jamonz
, NZ
Oct 11, 2011 11:58 am EDT

I have an issue with my new PROBOOK 4530s - the answer should be straightforward. HP support site is just rubbish. Signed up with it, can't search past issues in any meaningfulway, entered my product no & serial no to get assistance and they tell me that my laptop is not supported! It has taken me 6 hours at least just trying to solve a simple issue to which other users have about 10 different ansers - how to get the wifi to work after installing winfows 7 64 bit

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emmz16
Ashford, GB
Feb 08, 2011 3:41 pm EST

HP ARE [censor]! DON'T BUY [censor] FROM THEM! [censor] PROBLEMS WITHIN DAYS OF USE, AND IT'S HARDLY BEEN USED! FORCING ME INTO [censor]ING SAFE MODE. DEFINITLEY NEVER GETTING HP AGAIN AND GETTING MY £900 BACK!

SOMEONE SHOULD SUE HP FOR KNOWINGLY SELLING FAULTY COMPUTERS!

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aStupidTroll
, VU
Jun 27, 2010 7:06 pm EDT
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HP IS JUST PIECE OF [censor], BUY AND HP AND YOU JUST BUY A 800$ [censor], SO NEVER NEVER NEVER NEVER, NEVEEEEEEEEER BUY ONE, NEVER . ahhhhhhhh, i feel zen now oh yessss, one last thing...GO [censor] YOURSELF [censor]ING PIECE OF CRAP OF MOTHER[censor]ING COCKY HP .ahhhhhhhhhh this websisite rocks

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YONGKOOM
Ventura, US
Jun 10, 2010 11:02 pm EDT

UnF**king believable! I bought an HP Pavilion Elite online at Frys. Out of the box it would not boot! Called support... 40 hours of [censor]s telling me to re-install a recovery CD that did not work, I send it back to them to fix. 10 days later they return it, claiming it was fixed. Would NOT BOOT! Same exact problem! I call again... they want me to send it back again! I WANT A NEW COMPUTER!

HP SUCKS!
HP TECH SUPPORT SUCKS!
HP PRODUCTS SUCK!

TERRIBLE,
HORRIBLE,
PURE CRAP!

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HP extended warranty a scam

My HP Service Plan Has Been a Worthless and Demeaning Experience. Buyer Beware -

In March 2008 I purchased a "two year" on site Service Plan for an HP computer puchased in April 2007 (the previous year) at a cost of $160.
Last week i got an email notice that I needed to renew, although only one year had passed. I spent hours on the weekend speaking with personnel in India, who told me that indeed the extended warranty began with my computer purchase in 2007, even though I purchased the extended service plan in 2008! Who in their right mind would buy a 2-year warranty that included a year that had alread passed? Nothing of the sort had been explained to me when I purchased that plan. I was then assured that any cpmputer problem I couldn't solve would bring a HP tech to my house.
Yesterday, (Monday) I was told I needed to consult with a "tech" person rather than a "warranty" specialist. The bored and sullen male technician, an American, once again confirmed that the 2-year plan actually begins from the date of purchase, even if that turns out to be a year earlier! This explanation was omitted in the actual contract HP sent me by email. No explanation for any aspect of the agreemanet was included. One has to trust the salesman, who can say anything.
I then mentioned to him that frequently, my computer couldn't be re-started without pulling the plug in the back of the PC. He said I needed to remove everything from the hard drive and start over, and that no technician would come to the house unless it was a hard drive problem. Since I have a month left on my "service" plan, I asked if he could do a diagnostic for me. "How much time do you have, " he asked. I said I've already spent hours on the weekend, and would like to get something for my money during the remaining month of my service contract. I mentioned that a phone diagosis had been done in March, 2008, when I also purchased the Service Plan. I then asked him to begin the diagnostic, and, with a sigh, he hung up.
So I'm left with a meaningless emailed contract with no details, plus hours of uncompensated time going though HP's artificial hurdles.
Well, HP successfully wore me down.
My future solution will be to use a established locally owned computer
service with a good reputation, and which gets ones computer back
the next day. They also teach customers about their computers. I could definitely use the education.

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HP poor customer service

Well we were a mac only family and for years we had no complaints . but due to work needs we decided to buy a windows based laptop . this is were it all begins . we did the usual shopping around and decided on the HP pavilion dv7 this seemed like a great unit and with the rebates a great deal also . so we toot the plunge . got it home and started loading software and programs . since my wife and i both go to work early in the morning we usually hit the sack early so i did not notice this till the weekend . the keybosrd is dark gold and the letters are black. well when the sun goes down you cannot see the letters on the keyboard . i am not much of a typer and i have to look at the keyboard to type . this dose me no good if i can't see the keyboard . I contacted HP support and i explained my problem . I was shocked by the response " well we are not going to make a new keyboard just for you and we have no plans to produce a new keyboard" and hung up on me as i sat there in shock and disbelief of what i just heard . I went to the internet to see if i truly was alone on this issue . Turns out i found 463 postings on this very same issue . well turns out i am not alone so i figured i would give it another try with tech support . I called and explained my issue and about the over 400 postings i found . I really did not want a new keyboard but maybe a skin with white letters . this is a nice cheap fix . but again i was met with negitive results and a quick hang up . so buyer beware if you need to see the keys DO NOT BUY ONE OF THESE and if you need to be slapped in the face for buying one just call HP support

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SPierre
Ft. Lauderdale, US
Oct 11, 2010 3:41 pm EDT

HP customer service is horrible. They could care less who we are and what the problem is. I purchased 5 computers. I had a problem with all of them, however I returned them right after purchasing them. I finally settled on a Notebook G71-340US. It had some issues in the beginning however they were rectified. I was called by a manager finally and told if I have any issues with this laptop they will replace it with no issue. I have an issue and called them to get it replaced. Not happening, the lady I spoke to advsied that I broke the computer. I advised that I didnot break the computer that it sits on my desktop and does not move. I was told on a previous call to speaking to her that a case manager would call me within 24-28hrs. Did not recieve a call back. So she says how come I didnt call right back. I could not believe the things that were coming out her mouth. I told that she was totally inappropriate for asking how come I didnt call back and check on why the case manager didnt call me. She refused to transfer me to a supervisor, mind you I said to her over and over that I recieved a phone call from a manager when i first purhcased the laptop that if i had any issues it would be replaced. i have only had this computer for 7 months. I can't believe that their customer service is so poor and I will not purchase anything from HP ever nor will I suggest anyone else buy HP products. There customer service is deplorable.

Final words of advise DO NOT BUY HP PRODUCTS!

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WilliamXX
Davis, US
Nov 24, 2009 2:25 pm EST

In 2007 I bought a HP laptop. Within six months the monitor stopped working. HP said they could fix it but I wanted a new computer. I was told I would get a two year warranty. This year, 2009, It broke again. I found out that my model was recalled in 2007. Now HP says they replaced the motherboard last year.( Something they did not tell me when it was repaired. ) Today they still do not admit the motherboard was recalled. Anyway, I have had two recalled motherboards and it still does not work. Now they say my warranty has run out.

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HP harassing and demeaning demeanor from the case manager

Hp laptop model # ez829av serial# cnf6490llb
Purchased/shipped 12/07/06

I have had many problems with my hp laptop. I have had the harddrive replaced 3 times, the fan 2 times, I believe. It is unfortunate when problems started I did not start a file on this so I would have a detailed and accurate paper trail.
This in it’s self has been exhaustive but the was I was rerated with the last case manager on 2/18/09 was truly un acceptable!

In this last & ldquo;episode” I have logged over 3 hours on the phone with different reps and case managers! I spoke & lsquo;at length” on either feb 14th or 15th with a rep, after explaining the time and money I had spent in the past year with different issues he had assured me if I would allow hp to repair my computer & ldquo;one more time” if there was any problem I would have my computer replaced!
When my it rep, ryan raimer, started installing my programs he contacted me and alerted me to the fact that my fan appeared to not be functioning correctly! Immediately contacted hp. I was concerned about wasting money in having my programs installed and continuing to have problems!

The most recent case management rep I spoke with was josh on 2/18/09 at
[protected]. Josh immediately became aggressive, intimidating, and insulting! He said he never spends more that 10 minutes on the phone with anyone, he deals with & ldquo;people like me all day long’” and he was my only contact to hp from now on! Every time I called I would get him and I was not going to have my computer replaced, ir regardless of what anyone at hp told me. The time I spent on the phone with him was 59:11 minutes! I asked him if we could go over the info he had in the file on my computer, he said no, it was proprietary. I tried to explain I just wanted to see if there was a complete file because there was a possibility of different contact info. He stated & ldquo;it didn’t matter what information I had in my file, only his was important!
Below is the timeline, best I can recreate with names and case #’s

I originally purchased an hp because of the reputation of the company. I am satisfied with my computer, when it works! But do not feel I have been treated humanly!

I hope you have the sensitivity to respond to my dilemma.

Peg evanoika

6/05/07 case # [protected]
5/24/08 I had a part replaced
Case # [protected]
Case manger kandace @[protected] x 11 or 49 # [protected] even tho she assured she would be my contact for problems I was unable to ever contact her again!

6/26/08 bought extended warranty because of problems service # [protected]

11/20/08 case management rep - michael
02/17/09 # [protected]
02/18/09 # [protected]
02/18/09 # [protected]

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HP - ink, printer quality, scanner not working, hp compatible catridges not working

I had an HP all in one printer that served me well for 4 years until I wore the belt out. I thought it was a good enough product to buy another HP. I ended up buying an HP Officejet J 4550. I've had it for nearly 6 months. It has been the most disappointing piece of crap I've purchased. I installed the driver that operates it. When I tried to use the...

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HP motherboard failures on new computers

I bought a new HP Pavilion Slimline s3127c desktop PC computer less than a year ago from Hewlett Packard. With the purchase of this computer, the customer is provided a one year warrantee for service and repairs. This particular model, as well as several other models produced by Hewlett Packard in this time frame, has an admitted problem with the computer’s motherboard. The flaw in the motherboard system results in complete computer failure. The user is unable to navigate through any programs on the computer and is also greeted by a blank computer screen. I immediately called the customer service department. After a minimum of an hour and an half phone call, the repair department agreed to fix this known motherboard problem if the computer was shipped to them. The computer was shipped immediately for repair, but much to my chagrin the “repaired computer” still has the same PC motherboard failure. I called the service department again, this time with the hope that they would replace the PC with a system that functions properly. I was informed my only option would be to send the computer back for repair. I told the customer complaint department that I was concerned about this being a reoccurring problem long after the one year warrantee expires. I was told that they would extend the warrantee because of this flaw, but the customer service agent refused to send me a copy of my “newly extended warrantee”, stating that it was an “internal document”. Hewlett Packard has refused to replace the item with a working PC, leaving me to ship the product back and forth for repair. I would like Hewlett Packard to replace my PC with one that does not have this motherboard flaw, or provide me with written documentation of my newly extended warrantee. I feel the company is taking advantage of hardworking individuals by selling a product that does not work, then pretending to attempt to fix the product until their warrantee expires.

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qballrail
Tacoma, US
Jun 29, 2010 10:49 pm EDT
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In my many, many years as an HP customer, I have never received such inexcusable treatment! I am completely astounded by the stupidity and complete lack of customer service. Over the years, I have had my share of issues but they are usually resolved properly. I have purchased many, many products from HP from networking systems, commercial printers, personal computers, laptops and All-In-One printers and other equipment for personal use. I've recommended HP to my customers and others. No more.

Here's why: For the past 3 months, I have been going round and round with these fools over a myriad of issues with my pc. After two repair depot servicings, in which nothing was fixed, despite my pains-takingly completing their repair form. One would think (hope, actually) that if an Executive Case Manager was involved, issues would be taken care of appropriately. Not the case here. Instead, after a month of the CM not returning messages, my machine crashed... I mean crash and burned! So, I am forced to send it in yet a second time. One would hope that the second time they would get it right. One's hope would be misplaced in this situation. Not only was the unit not repaired, despite enclosing a copy of the original repair form, it was sent to the wrong address in a DIFFERENT STATE! Let me back up a bit. This is the 3rd CM involved, who did not even bother to confirm the shipping address. The 2nd dropped the ball, much like the first one. However, the 2nd one decided to break a promise... to make several attempts to contact me within 3 days. She made only 1 attempt.

As if this wasn't bad enough, after I wrote an extensive letter to the President & CEO. I received a phone call from yet another CM. She had the unmitigated gall to ask if I would be willing to send my unit back to them a 3rd time. This is not only laughable, but an insult to my intelligence. WHY would I want to even consider trusting them after such blunders? I have no way of believing they would even send it back to the correct address... heck, for all I know, they'd try sending it to S. Claus, North Pole, let alone even fix it. Apparently, my extended warranty is worthless.

It's a real shame. Since Carly Fiorina was forced to resign, HP has changed in a very, very negative way. I just don't care anymore. HP has lost a long-time, loyal customer and any credibility. Unfortunately, HP is so big, they probably couldn't care less. One customer. Well, this one customer is going to discourage anyone he can from buying HP. If I am asked, I will not recommend HP. In fact, I will encourage people to switch to Mac.

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A Latif
Stanmore, GB
Nov 17, 2010 2:53 pm EST

Perhaps I may have approached your Board before, my complaint about the intHP 2800 I bought through Dell paid for online (Call Centre in India) around £ 450 remains unresolved for over two years.
I even e-mailed to CEO of HP called Mr Hurd. He has abscounded but this joint called HP still looting the
cosumers around the Globe.
I believe you as respected champion of cosumer's rights. Kindly help me as I'm a retired person of meager means, never cheated nor wish to be cheated.
Regards
Azhar Latif

17.11.2010
14:54

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skjind145
, IN
Nov 14, 2010 5:01 am EST

My Hp laser Jet 1005 Printer could not work proper.
at printing time page not print proper. a gap of space is showing on all page.

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Steve Scales
doddington, GB
Jun 16, 2010 10:43 am EDT

Had my HP Presario 500 Laptop just over 2 yrs, had to have it sent away after 1 yr for the Wireless connection not working, had the Motherboard relaced, another year gone by and it's goe again. No support from HP whatsoever. I'v researched this on the Internetand know this common fault that they should have rectified a long time ago. My advice would be to never buy an HP computer.

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Spiseman
, US
Nov 04, 2009 12:10 pm EST

HP SUCKS *** HP SUCKS *** HP SUCKS

I bought 2 HP Pavilion Laptops and one of them was giving software (OS) problem from the beginning. I sent the laptop to HP to re-image. Even after re-imaging the laptop (OS) didn't work after a while. Looks like they put corrupted OS again. I had a original HP recovery DVD that I bought from HP which did not the do the job either. Every time I try to recover and restart it goes to recover mode again. When I called the HP Support they said it is Motherboard issue and they asked me to pay $400.00 to fix the issue. I performed hardware tests many times and all the tests passed. To double confirm my tests I approached a local computer store they also did hardware test and everything passed. They said it is the problem with the HP original recovery CD and all I need to do is re-image the system.

When I called the HP support to send the OS CD they said they cannot send the original OS CD because it is not their policy to send the OS CD. I asked the customer support rep and supervisor that when I bought this laptop I also bought license for the OS so why he cannot send the OS CD again. He said he cannot send the original OS CD but I can only buy the OS recovery CD again from them. When I said I already own a recovery CD from HP and it is not working then he said I need to send the laptop to HP and I need to pay more than $100 bucks to re-image the laptop. From this I understood that HP rips of their customers big time.

I also own couple of Dell laptops. Dell send all the necessary CDs (OS, Drivers, etc) along with purchase of system. Also their customer support is very good unlike HP.

I am a software 10 years and did hardware job for 5 years. I contacted HP multiple times in last three days to fix this issue. All HP tried to do is rip my wallet for a simple OS problem. Imagine a person who buys a HP computer without computer knowledge?

Beware of HP and their sucking support!

HP SUCKS *** HP SUCKS *** HP SUCKS

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ANDREW BEVANS
london, GB
Jan 31, 2013 7:50 am EST
Verified customer This comment was posted by a verified customer. Learn more

we to date have purchased hp printers model no: 1050A deskjet printer this has ruined my furniture by leaking ink all over a wardrobe whitch to fully replace will cost £450:00P
i fully expect this amount to replace my furniture and the money for the new printer whitch was faulty:
i have contacted westcoast limited and been told argos company is responible for my replacement furniture and printer:
£500:00P is requred for wardrobe and new replacement printer

REFERENCE NUMBER: PR05352

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MAnderson1
Tucs, US
Jan 17, 2012 9:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased a laptop from HP less than 2 years ago. Within the first year, the hard drive crashed, rendering the laptop useless obviously. After several hours on the phone with their customer service department, they agreed it was still under warranty and replaced the hard drive, which was satisfactory, although I was left with no computer for over a week and lost a lot of valuable data. Now, less than a year later, the replacement hard drive has also crashed. Fortunately, I backed everything up, But HP customer service says that although they acknowledge that it is likely something wrong with the system causing the hard drives to crash so frequently, and thus thier responsibility, it is no long under warranty, and therefore not thier problem.

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IHateHPMoreThanYou
, US
May 12, 2011 12:36 am EDT

Shame on you Hewlett Packard ! You use companies like Teletech, Wipro, Stream, etc, to be your call centers and have no conscience or concern about the lies that the agents that work in these companies routinely tell to your customers, and the disguise of thinking that the customers are calling for technical support when really the tech agents main focus is to sell something to the person on the other end of the phone, doesnt matter if the person needs or wants the item, doesnt matter if promises are made and broken, doesnt matter that the agents tell them they will get a call back, after they have made the sale of course, and never get called. Hewlett Packard you have become shameless. And you suck.

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Bromillman
, US
Apr 08, 2010 5:55 pm EDT

I have had my HP Officejet J4680 for less than a year and have had NOTHING but problems with it. I was told that the printer cartridges are bad and need to replace them, replacing them may not fix the problem with my printer. HP will not replace the printer cartridges. I refuse to spend the excessive amount of money needed to replace them not knowing if the problem will be resolved. I will NEVER EVER buy an HP product again and will NEVER recommend them to anyone. I have spent more time on the phone with tech support than I have time for. HP, thanks for nothing.

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NOT RECEIVED MY GIFT YET, DELIVER SOON
, IN
Feb 05, 2010 2:17 am EST

Respected sir,
I pankaj kumar applied for motorokrE8 mobile in MONTH OF JUNE, 2009 with regard to student compaq presario offer and have not received yet...
sir kindly sent my gift as soon as possible...

my alternate address is----
CO TEJ BAHADUR YADAV
PANKAJ KUMAR
71/5/11/A-1 CHACKDONDI
SANGAM ROAD
NAINI ALLAHABAD-211008

MOBILE NO-[protected], [protected](PANKAJ)...

as soon as possible...kindly let me know the despatch details...
take action soon...

ComplaintsBoard
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7:27 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HP defective warrante repairs

The run-around and the problem I am having with Cosco and Hewlett Packard is not to be believed.
My Inspiron Lap Top (model 9000) is a top of the line that I purchased in 12/06, with a 4 year extended service contract, in August of 2008 my Left Cover hinge broke and I found out that there was a re-call on this fault and to return it, two week later it was returned with the hinge repaired but the top cover latch was broken and the only way to open the cover was with a thin bladed knife and very carefully releasing the two latches, in addition in their zeal that re-formatted my hard drive with 3 years of
detailed tax and accounting data programs erased, it required $300. to re-install the backed up programs. The machine was returned in September to repair the lid cover latch and returned 3 WEEKS later, that lost track of where the unit was. By the way another fault was that there was failed pixels causing a smudge on the screen, this also was repaired. After 3 weeks the computer developed 3 vertical lines on the screen and yes, the answer I receive is to return it. Cosco advertises that it has a so-called concierge service which is absolutly USELESS, what they do is a mystery to me they do not repair the only thing they do is establish a three way call with Hewlett Packard, that is all nothing else do not expect anything more than that from Cosco, I purchased the unit from Cosco for the major fact that they stand behind their products and I thought services but I was sadly disapointed. But the real joke is Hewlett Packard I have spend litterly days on the phone but to no avail it takes a minimum of 2 hours to possibly get a technical person on the phone, the connection is very poor, their ability to clearly speak english is equally poor with no results whatever, chances are I will get disconected requiring another hour and a half to contact a rep. To send in a unit and then have it come back with another problem is very frustrating and by the way remember it is my warranty time they are using up, I thought Dell was bad but Hewlett Packard takes the prize. Just as anote Staples and Staples are authorized HP repair facility but You have to have purchased the unit from them for any warranty service otherwise the most they will do is mail the computer back to HP.

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jEYE617
Boston, US
Feb 09, 2009 8:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

you bought a computer at cosco... nuff said

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3:03 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

HP not getting the free gift

rom HP Redemption Cell
reply-to [protected]@solutions-intg.com
to "[protected]@gmail.com"
date Wed, Nov 26, 2008 at 4:09 PM
subject Approval for the claim of - HP Pavilion Notebook Kodak Digicam Offer [ 504870 ]

Dear Sir/Madam,

We would like to inform you that we have received the claim documents at HP Redemption Cell on the below mentioned date and it is approved for the gift of Kodak Digital Camera.

Claim Receipt Date - 06-Nov-2008

The delivery of the gift would take 6 weeks from the date of claim receipt.

Please feel free to contact us for any further clarification at our E-mail ID & Telephone Number.

Your Product Serial No - CNF83516W5

Thanks & Regards,
HP Redemption Cell
Phone No - 011-[protected]

so i got this message... and i replied to that sms as shown below..

dear sir/madam,

myself (praveen b.n.) got your mail as shown above... i had sent a DD worth rs990/-
to mentioned address and till now i have not recieved any confirmation about that DD reaching u safely... neither i have recieved the package of that offered digital camera...

my parents are bothered about money we've sent and are seeking your reply for this mail..
DD details are as given below...

from bank of baroda,
amount is 990rs
issued date is 31/10/08
DD no is 443745

i need information about on going process for this package and time it requires to reach us...
plz reply for this mail and do the needful... its been already months that we've sent u people the DD

but even till now i.ve not got the package... its been already months..

what should i do?

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lakhichand pasean
, US
Feb 03, 2014 1:28 am EST

Dear Sir
I have purchased a hp laptop on 11/10/2013, serial no.5CD337809H.It was mentioned there is a gift offer (ANTI-VIRUS). I have sent a DD worth 1999(PNB DD) to your address. But my mistake was i m not regestered laptop.Still now i did not recieve any gift and my rupees. U have mentioned it will received within 1 month. Three months has passed but no reply.I m waitin your reply.MODAL -HP PAVILION 15 NOTBOOK PC 15-N010TX SERIAL NO. 5CD337809H.
My address is -L.I.C COLONY H.No-65( Near jaleswar mahadev mandir) KANKAR BAGH PATNA -800020 BIHAR
My son email id is- aakash9121@gmail.com and my account no. is [protected]
THANK YOU
LAKHICHAND PASWAN

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Jagminder Kumar
, IN
Aug 13, 2013 12:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Sir i have purchased a laptop g62226TU on 15/07/13..There was a scheme of giving free gift of Rs. 1000/-.. I booked hp speakers on line as free gift.. its redemption reference code is 6305221...I sent all the required documents by speed post on 03/08/13..By what date i will get the gift.. send me email at jksangu@yahoo.co.in

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mohit rawat
, IN
Jul 08, 2013 11:26 pm EDT

SIR IF i submit, there is no conform message
how i know my claim is register?
what is serial product no. please tell me
my mail id is mohitrawat0000@gmail.com

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prakash solanki
, US
Feb 07, 2013 4:12 am EST

Dear sir
I have purchased hp laptop g6 2221tu model, serial no- 5CD24184Q1 on 18-11-2012. I have purchased the laptop under scheme of nikon coolpix camera worth Rs.6950 at Rs.2499. I have send all the related documents but i dont have recieved my nikon coolpix camera yet. An earlier reply from you will be a great help. Thank you
My redemption code is= 5434068
Name: prakash solanki
Mobile no:0998Hp Pavilion — not getting the free gift
email id- solankip305@gmail.com

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TINKU KUMAR
, IN
Jan 29, 2013 10:16 am EST

sir, I Have purchased a Hp pavilion g6G6-2016TX laptop on 20/10/2012.It was mentioned there is gift offer (Nikon COOLPIX S3200 camera).I have sent a DD worth 2499 AND with full fill documents to your address.Still now I dint receive any gift becuase my camera is on hold due to hp dealer mistake because delar given his email id and mobile no on the registration form so MULTIPLE email id and mobile no i can not receive my gift but now i am send you my email id and mobile no. . NAME- JITENDRA KUMAR S/O MOHAN PASWAN, VILL+PO-AMARPURA, PS-NAUBATPUR, DIST-PATNA BIHAR, PIN- 801117 MOB-NO-[protected], [protected] Email ID-tinkuraaz41@gmail.com LAPTOP Serial No=5CB2195GRVSTATE BANK OF INDIA DD DATE-26/10/2012
pls solve my problem as soon as possible i am very thankful to you for this

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S.P.Pandey
, IN
Jan 07, 2013 6:42 am EST

Sir/Madam, I would like to inform you that I have purchased an Ultrabook Envy - 4, 1053 T U from Technocraft, Kolkata, on dated 16/10/2012 . As per your Diwali offer 16 MP Nikon Coolpix camera was free with above model. Accordingly as per your requirement I have registered for redemption bearing Ref code - 5333414 and sent the documents which was required by you through speed post on 26/10/2012.
Again I am sorry to inform you more than 2 months have been passed but I have not received the camera tll the date.
Hope you will do needful immediately.Your kind cooperation will be highly obliged . I am enclosing herewith 1) Copy of Purchase Bill, 2) Copy of Receipt of Speed Post.
Thanking you
S. P. Pandey
Mobile No. - [protected]
Email Id - sriprakash.p@rediffmail.com

VISHAL KUMAR YADAV
VISHAL KUMAR YADAV
, IN
Dec 10, 2012 2:33 am EST
Verified customer This comment was posted by a verified customer. Learn more

dear sir i have purchased a hp laptop in this diwali offer and i have got a nikon camera free and also sent dd of, ., ., ., ., , . Rs2499, ., ., ., , .but till now i didn't got it what is the status of my camera now which has to be sent to me
purchase date:- 18/11/2012 and i have sent the dd on 21/11/2012
product sl.no.:-5CD230362W KINDLY REPLY SOON YOU MAY SEND A SMS ON MY NO., ., ., ., [protected]
THANKYOU

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dharmvir birat
, IN
Dec 06, 2012 7:18 am EST

sir, I Have purchased a Hp pavilion g6 2016tx laptop on 12/11/2012.It was mentioned there is gift offer (Nikon COOLPIX S3200 camera).I have sent a DD worth 2499 AND with full fill documents to your address.Still now I dint receive any gift becuase my camera is on hold due to hp dealer mistake because delar given his email id and mobile no on the registration form so MULTIPLE email id and mobile no i can not receive my gift but now i am send you my email id and mobile no. . NAME- dharmvir birat S/0 sh. om parkash, kirti nagar, gali no-6, house no - 423/2, near children public school, sirsa (haryana) pin code 125055. MOB-NO-[protected], [protected] Email ID-dharmvirbirat04@gmail.com LAPTOP Serial No=5CD2244TWH Product No-B3H81PA#ACJ DD No- 37328 STATE BANK OF INDIA DD DATE-16/11/2012.
pls solve my problem as soon as possible i am very thankful to you for this

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Varun Suhalka
, IN
Dec 05, 2012 6:45 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear sir
I have purchased hp laptop g6 2132 model on 11-11-2012.I have purchased the laptop under scheme of nikon coolpix camera worth Rs.6950 at Rs.2499. I have send all the related documents & recieved your confirmation email but i dont have recieved my nikon coolpix camera yet. An earlier reply from you will be a great help. Thank you
My redemption code is= 5404335
Name: VARUN SUHALKA
Mobile no:[protected]
email id-varunsuhalka@gmail.com

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HARSHAL NANDRAJOG
, IN
Nov 28, 2012 11:48 pm EST

DEAR sir
i did not get my free gift till now but i had purchased the laptop on 11th NOVEMBER 2012
and the gift was NIKON camera.
please contact me on [protected].

HP In-depth Review

Product Range and Quality:

HP offers a diverse range of products that cater to various needs and preferences. From laptops and desktops to printers and accessories, they have a wide selection to choose from. The quality and durability of their products are commendable, with many customers reporting long-lasting performance and reliability.

Customer Service:

HP's customer support team is known for their responsiveness and helpfulness. They are easily accessible through multiple channels, including phone, email, and live chat. Customers have reported positive experiences in resolving their issues and complaints, with the support team going above and beyond to ensure customer satisfaction.

Pricing and Value for Money:

HP's pricing strategy is competitive, offering products at reasonable prices compared to other brands in the market. The value for money is also considered good, as customers find the quality and features of HP products to be worth the price they pay.

Website Usability:

HP's website is user-friendly and easy to navigate. It provides relevant information and detailed product descriptions, making it convenient for users to find the information they need. The online purchasing process is also seamless, with a straightforward checkout process and various payment options.

Shipping and Delivery:

HP's shipping services are known for their speed and reliability. Customers have reported receiving their orders in a timely manner, with minimal delays. The packaging quality is excellent, ensuring that products are well-protected during transit. Tracking options are available, and the delivery estimates provided are accurate.

Warranty and Returns:

HP offers comprehensive warranty coverage for their products, giving customers peace of mind. Initiating returns and refunds is a hassle-free process, with clear instructions provided. The return process is efficient, with timely processing and refunds being issued promptly.

Innovation and Technology:

HP demonstrates a strong commitment to innovation, constantly introducing new technologies and features in their products. They are at the forefront of integrating cutting-edge technology in their product design, ensuring that customers have access to the latest advancements.

Sustainability and Corporate Social Responsibility:

HP is highly regarded for their environmental initiatives and sustainability practices. They prioritize ethical business practices and are actively involved in social responsibility programs and community engagement. Customers appreciate their commitment to making a positive impact on the environment and society.

Reputation and Trustworthiness:

HP has established a strong reputation in the industry, known for their reliable products and excellent customer service. Customers trust the brand and are satisfied with their overall experience. HP maintains high ethical standards, further enhancing their trustworthiness.

Overall User Experience:

Overall, the user experience with HP is highly positive. The combination of a diverse product range, quality products, responsive customer service, and user-friendly website contributes to a satisfying experience. In comparison to competitors, HP stands out in terms of user satisfaction. For potential customers, HP is highly recommended for their reliable products, excellent customer service, and commitment to innovation and sustainability.

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