The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Hp Dv6000 / privacy violation and poor product!

1 United States Review updated:

My HP's dv6000 Laptop had to be serviced continuously for 3 months and is still broken. First service call was placed in late 01/2007. The problem was found on defective wireless card. It was first replaced with a new one, but by replacing just the card did not fix the problem. The laptop was sent in for repair. Wireless card was repaired but soundcard was not working when the laptop got back. Also the battery was missing. The laptop was sent in again for repair. They eventually send a new battery separately. The laptop was eventually serviced but it has a battery and a AC supply that I did not send in, the DVD drive is defective and it also has someone else's hard drive inside my laptop (laptop has my serial number EZ472UA#ABA) with the owner's personal data.

Just to authenticate my case, I was assigned with HP's case manager, Joe Broadbur at [protected] x94 option 1. But I can not get through other than leaving messages. I also tried other HP numbers without any help.

First, I am extremely angry that this laptop keeps on failing. Second, not only they have compromised someone else's personal data, they don't seem to care because no one has called me back even though they know I have someone else's hard drive. This hard drive has a lot of personal files.

Beware people!

Sort by: UpDate | Rating


  • Co
      13th of May, 2007
    0 Votes

    I have an HP DV600 laptop also and am really ticked off at HP. My wireless is not working, but the card works perfectly in another HP laptop, also the internal speakers make a weird high pitch noise when the computer is doing something. HP won't do anything about this.

    I think that if you own an HP, sell it and get a Toshiba!

  • Lv
      31st of May, 2007
    0 Votes

    I thought I was the only one who has problems with this POS Dv6000! I sent this in on january 2007 and within the week I got it back, the dvd burner doesn't work, the anti virus which is FREE was gone from the desktop-- of which i had to spend another $40 to buy a panda anti virus. sec software.

    4 months after getting this crap, I got on the phone with an American (not another India guy) and took the brunt of my frustration, of which I apologized. They are getting it back for service but due to MANY sites like this or EPINIONS.COM where a lot of HP haters post, this is not a common occurrence.

    I am writing the BBB and FTC to have my laptop replaced with a newer one. No more servicing. they had their chance and the final straw was when my laptop crashed and my work disappeared as well.

  • In
      12th of Jun, 2007
    0 Votes

    My wireless card on my hp dv6000 has also been malfunctioning for some weeks now, and I haven't even owned it for a year! I haven't had the time to send it to be repaired yet, but suddenly today, while I didn't even use it, it started beeping and howling, and no matter what I try it won't stop. :( Any ideas on what to do and what may be wrong? I don't know what to do, and it sounds like it'll explode any second..

  • Tr
      18th of Jun, 2007
    0 Votes

    I have a dv6000 and I believe the hard drive is bad, it intermittently restarts and I think its heat related. I don't want to send it off for TWO WEEKS to get a new hard drive so ill probably just buy another one out of pocket.

  • Ed
      24th of Jun, 2007
    0 Votes

    My teenager has the same laptop. His has been restarting on its own continuously so I spent the 60 dollars to take it to Geek Squad, but they ran all their tests and could not identify the problem. We think it could be the hard drive too, so we may buy one out of pocket because it was a gft and did not come with a service plan. We're not too happy about it and could not get through to HP either. But since we have no plan, we more than likely will not want to keep paying for service which would probably add up to the cost of another laptop.

  • Ke
      14th of Jul, 2007
    0 Votes

    Yeah I have had this problem on my dv6140 and have had this problem ever since i got the computer. And nowadays i have to do the hp recovery every week since it fails to load the OS and a System file. So i have sent into Hp and hopefully they can fix or replace or give me my money back.

  • Ka
      17th of Aug, 2007
    0 Votes

    There are a lot of people having wireless issues in the HP dvXXXX notebooks, look for example here:


  • Sh
      29th of Aug, 2007
    -1 Votes

    I purchased a dv6000 six months ago and it has completely crashed. Calling into Customer Service is a joke as you only get in touch with a foreign call center. To give you an example of the frustration when talking to these people, I will quote the last call I was on.

    HP - "So you are calling about your laptop"
    Me - "Yes, it has been sent in for repair, but two and a half weeks have gone by, and I have yet to receive any word on the status."
    HP - "I apologize for the...., your laptop will arrive on August 22nd."
    Me - "Today is the 28th of August!! Can you please give me an accurate date."
    HP - "Is there anything else I can do for you?"
    Me - "Yes I want to know what is going on with my laptop. Can you please tell me what date it will arrive and what the details state the problem is."
    HP - "Your laptop will arrive on August 22nd."


    What a joke! What a joke! I have been told that I need to contact a case manager, which I have requested 3 times. I am told every time that I will have a call back within 24 hours. I have not received a call yet.

    Hp has told me that my laptop is delayed due to not having the parts they need. Do they not make these computers? Then, I get a message telling me to call Tennessee to a service center two days ago, and the guy, who spoke English and was actually intelligent, told me that he has no idea why they would have told me that. This is the first time that anyone has looked at or troubleshooted my computer and it looks like a blown motherboard. A blown motherboard!! With the combination of lies, language barriers, un-professional customer service, corporate disorganization, and un-satisfactory service, I am left livid.

    The Indian call centers tell you there aren't any supervisors or managers that can take calls, no matter what time of day you call. When you are instructed to get in touch with case managers, it is virtually impossible. They cannot understand the english language, the products are breaking very quickly, and as a customer you are left to deal with the corporate run around, which if you haven't realized already, you can't win. I really want to yell and scream at them, but it has no effect. Don't waste your time repeating your problems over and over either, cause it's never noted and the next person has no idea what your deal is. I wish that I knew a way to escalate this, at least find someone willing to help customers.

    HP gets two thumbs down, a big middle finger.

  • Gr
      29th of Aug, 2007
    0 Votes

    I have had the same issues with HP regarding my Pavilion dv6000. The wireless card stopped working exactly six months after I purchased it at Best Buy. HP has terrible customer service and they make promises they cannot keep. I also think it is terrible how corporations like HP can knowingly sell a defective product and get away with it! Class action lawsuit anyone?

  • Ja
      19th of Sep, 2007
    0 Votes

    Yeah I have a dv6000 and the piece of crap is still in the shop. It has been three weeks and when I called today the lady from India told me it would ship out 9/18 -- uhmmm what the hell today is 9/19 ??

    This is my second laptop from HP. The one I actually bought was a different model - the one before the dv6000. It was a piece of crap too and after it was in the repair shop over three times I actually spoke with a couple of human beings who spoke English and one of them sent me a new laptop --- this dv6000.

    So then after 10 months of one laptop actually working it just gave up and failed one day. It would boot - but no picture -- it is either the video card or the mobo. In either case, why the hell do they not have the part - this is insanely ridiculous.

    I think that we should band together and start a class action lawsuit against these bozos and bring them down. Never buy HP again! Even their printers have turned to crap. I have one HP printer that is 10 years old and it works great -- we bought a newer one 2 years ago to replace it and it stopped working after one year. I don't know what happened but HP used to make high quality products. Now they only make crap and have even crappier support!

  • Ma
      24th of Sep, 2007
    0 Votes

    Same problem with my dv6000, no wireless, it seems to have dissapeared. AND VONGO --KEEPS trying to re-install. It takes 5-10 for the computer to turn off.
    My girl friend spoke to an english speaking person at hp help center, he proceeds to tell her a few comands, which by the way eventually restores the computer back to its original state. Everything GONE.
    We call hp back after this, and get a non-english speaking person who says our case # does not exist . mmmmmmmm
    So now what??
    take it to hp and get a used refurbished one back with someone else's hard drive with personal information stored on it?

    What to do??

  • Ge
      10th of Oct, 2007
    0 Votes

    I purchased a dv6000 the month they came out (10/07) and was immediately upset with my purchase. I thought I was thinking smart and bought the 12 cell battery with it instead of the 6 cell. Problem is the laptop was obviously not designed for this battery! The whole thing tilts when you try to type on it. i contacted hp about this and was promised a 6 cell battery, if i paid for it! I said that was unacceptable and eventually was told that I would receive a $100 credit toward the purchase of the battery (which sold for $128 plus shipping. I was also told the shipping would be bumped up to next day and would be comped. and guess what I got it along with a bill for the full price of the battery and the upgraded shipping. I let that one go for two months until the laptop clearly overheated and would not run at all until it cooled down. They didn't understand me on the phone but were true to the times they told me over the phone for delivery of the shipping box and returning of the laptop. It worked when got it back but has since melted the space bar to the point that it is bowed upwards, the left mouse button has collapsed and the case is actually separating on the left side. I called hp two days ago and am waiting for the shipping box to arrive to send it in for the second time this year. hopefully I'll win the hp jackpot and get my computer, with my hard drive, back, and maybe it will even be fixed. Either way I should have bought a Dell.

  • Fe
      30th of Oct, 2007
    0 Votes

    I have HP dv6135nr, the worst thing Ive ever bought.

  • Le
      1st of Nov, 2007
    0 Votes

    I too made the BLUNDER of buying a DV6000. Less than two months after my purchase, I had to send it back and had the hard drive replaced, the mother board replaced, and the power cord, (funny, that worked on another HP). When I got the unit back, I started the set-up and low and behold I get a message that the copy of windows they reinstalled is not a genuine copy of windows. I finally (after spending 3 hrs HP incompetent service), I finally contacted MS and bought another license and did report HP for software piracy. Now the DVD burner will not work, the light scribe will make labels but it will not burn music or videos. I'll be forced to shell out the bucks for a new burner, as I'll be damned if HP ever touches this machine again.

  • Ge
      1st of Nov, 2007
    0 Votes

    Update: after 11 days and 8 different people, thru 2 different phone calls each lasting an hour, my laptop was returned to me with a new keyboard, new mouse pad, and a new top plate. Ironically I had to call them and complain as to why I haven't seen or heard anything about it. I was told 2 days ago that someone would call me eventually and that I just had to wait( I was also told that they "sell millions of computers a year and that thousands come back for service so there is a long waiting period" regardless that i have a service contract that clearly states that there is a 3 day turnaround time for repairs/warranty claims). That's crap!! but they did fix it and return it to me, only after I threatened a lawsuit. at least I have it now, or at least until the next time it breaks. Note: I find it ridiculous that I have to deal with customer support and technical support reps. who don't speak much English, but get to talk to a case manager in California, who does speak my language, on the eight try. regardless of it being fixed I will never purchase any other product that bears the hp name and will never recommend anything they make to anybody, not even my worst enemies.

  • Pa
      18th of Nov, 2007
    0 Votes

    Same trouble, had DV6000 for 1 year and 2 months and the motherboard failed now. HP refuses to replace even though it is a common problem and charged me $300 for the fix. Case manager at (877) 917-4380 x94 option 1 was very hostile and very clever as he constantly refused any responsibility on HP's behalf. We should start a class action lawsuit over this.

  • Pa
      18th of Nov, 2007
    0 Votes

    Just found out about the class action lawsuit:
    Check it out.

  • Ja
      26th of Nov, 2007
    0 Votes

    I totally agree. HP DV6000 with Vista sucks big time.

    Mine decided it would stop playing MP3's and video, so I had to speak to someone in India, who couldn't fix the problem, so I backed up and re-installed off the Partition.

    Now I'm having power problems with the DVD burner, Roxio won't work and Nero won't either.

    POS laptop.


  • Ka
      8th of Dec, 2007
    0 Votes

    Same here!!! I bought a refurbished HP laptop before starting law school last year--a year went by with no trouble, but good thing I bought a 3-year warranty!!! First I restored the default settings--the online instructions were WRONG even though I entered my HP's data. Then Fry's replaced the hard drive. Still freezing intermittently--possibly the motherboard I am told??? And then to top it off--Fry's give me a loaner HP laptop for my final exams... DOESN'T WORK EITHER--bad hard drive!!! I'm supposed to wait until February to get mine back??? I'm going in there and getting a NON-HP replacement. This is ridiculous!!!

  • Jo
      9th of Dec, 2007
    0 Votes

    the dv6000 laptop is the worst laptop I have ever owned.

    I also experienced the wireless card failure.. after a month they ended up replacing the mother board.

    Now... about a month and a half after getting it back the built in speakers are not working.. I've done and check all the obvious and the headphones work...

    The last HP I'll buy or recommend.

Post your comment