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Hotels.com / refused a refund on their obvious mistake

1 United States
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At first, I made a reservation for Hampton Inn through Hotels.com, and then I requested to Hotels.com to modify check-in date.
Hotels.com processed my request with pleasure and sent me a confirmation email.
I TRUSTED them.
But at the d-day(changed date), I found out my reservation was not changed and I missed first reservation as "No Show"
I had to purchase a night again at the front desk ( it was almost midnight ).
To leave a record for the second purchase, I made a purchase through Hotels.com again.
The next day I claimed to Hotels.com about the mistakes they made.
BUT they refused to give me a refund on my lost money because of their mistakes.
This is their obvious mistake. I have received a confirmation email regarding changed date from Hotels.com.

Ja
Dec 30, 2017

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