Hotels.com

April 20 2017
My cell phone [protected] (Dubai number)
I made a booking online for my wife and I (2 people) but the booking only made it for one person. Secondly the offer stated pick up at your hotel however the confirmation email did not provide any information on how to schedule your pick up or where to meet for the tour.

I called the called center long distance from Phuket to U.S. because that is the only way to cancel booking for an activity (no option online) and had to bare the cost for a 25 min international call to the U.S. from Thailand !

Reservation dates
Apr 23, 2017 - Apr 23, 2017
Itinerary #
[protected]
Supplier reference #
[protected]
Reserved for
Jorge Monterrosa
0 vouchers: 0 travelers
Price summary
Base Price: $104.83
Taxes: included
Total: $104.83

My email is [protected]@msn.com

Booking was done and paid for on 1/3/2017 Ref nr [protected] for Ebony and Ivory
We called Ebony and Ivory to confirm and they said they received no payment from hotels.com
We called hotels.com and they kept saying the computer systems are down
They now answered and said the will call hotel or else respond in 72 hours Our booking is for 21/4/2017 to 23/4/2017 48 hours away

Bad service and we want to know where the payment went and we want refund with interest

Also where do we now stay? as hotels are full for prayer day on 22/4/2017

I booked numerous of nights on hotels.comi am suppose to get a free night however they locked it claiming they didn't receive the rest of the confirmation from the hotel .But they started a whole new 10 nights again. P.s other websites charge $10 to $15 less for a night hotels.com charge more I do not understand how I got one night locked and then on my next one I am three days closer to another free night when they didn't even let me use my 1st free night.

Be aware of Hotels.com 12-month inactivity policy, if you slip a little, they will expire all your rewards...

I had been a loyal customer for over ten years. I had saved up 14 nights (you get a free night for every ten booked nights). I went online to book my next stay and all my rewards had expired. I checked the dates and yep it had been 13 months since my last booking. Fourteen nights down the drain. I called to plead my case. The agent said there was nothing she could do. I spoke to a supervisor, the supervisor said he could not help. The supervisor sent my request to upper management, promising to contact me within 72 hours. They never contacted me. I will never do business with Hotels.com again!

When I arrived at the hotel I was told that there was no reservation under my name! I made my booking via www.hotels.com website and when I contacted them they said that my reservation was cancelled a long time ago and that I was supposed to get a notification, but I didn't receive anything!
I demanded a full refund, but they said that they were not able to do that, because that was against their policy.
www.hotels.com company scammed me and stole my money, I can swear they never sent me anything, I checked everything!
I had to pay again for my room.
I will not use www.hotels.com ever again! They are real cheaters!

I will never again use Hotels.com! I booked a room for my sister who was in another city, and had gotten her wallet stolen. So I called Hotel.com to book her a room for the evening, until she could get further help the next day. When she went to check in, she, of course, had no id, so they wouldn't allow her to check in. So I asked the hotel of I could put it in another persons name, so the could use their credit card for any damages etc, They said I had to change it through Hotels.com. I called and was told that their computers were down and to call in two hours! My sister had been through a traumatic incident and needed to get into the room. There was nothing we could do... so I called back in two hours (It was now 8:00 in the evening) they said their system was still down and that it could take several hours! They'd already taken my money! I tried constantly throughout the night and never was able to have their system up. I asked for my money back...was told, still they couldn't do anything because of the system. I will never use them again!

I booked this hotel with booking.com. We arrived at the hotel and checked in, we went to are room, open the door, when we turned on the light we saw several cockroaches scattering! And then the smell hit us, the smell of urine and face's was Unreal! The beds were dirty there was urine all along door jamb corner. We couldn't enter the room any further we had to turn around before we got sick. We went to the front desk manager on duty. And told her that the room was unacceptable. She didn't offer us another room, I wouldn't have taken it anyway! What she did say was that we had to pay for the first night no matter what. If there was to be any more communication about this it would have to be through booking.com where I book the hotel from online. I called booking.com they immediately called the front desk persons try to get this resolved and so far they cancelled the room hoping that my credit card wouldn't be charged. they were continuing to look into it. This hotel is not fit or sanitary! I'm sure if someone came in there and inspected, most if not all of the rooms would be shut down.

I booked a hotel stay via www.hotels.com website. I contacted them two days later and asked them to cancel my booking but they said that was impossible and that they did not have that kind of service.
Their rep said that if I wanted to cancel my reservation I had to contact the hotel directly and discuss that with their manager. I called the hotel and they said that if I made my reservation via third party service only that service was able to cancel my reservation. I told the hotel manager that I used www.hotels.com website and they said that was a bad site and that many of their guests had issues with www.hotels.com.
I will never use them again, that is not right that customer can't cancel his reservation!

My card was charged twice this morning there is almost a thousand dollars gone from my account. Hotels.com took out 448.42 TWICE when the amount we were to be charged was supposed to be 444.57 ONLY ONCE. My husband works off and spends weeks at a time in hotels so we book by the week. I called about this last night and a representative tell me I will get an email telling me I would get an email with steps to dispute the transactions twice and after a day it would be refunded ? I would like my money refunded and never do business with Hotels.com again

Hotels.com reservation confirmation [protected] - Super 8 Mansfield LA - Mansfield

Super 8 Mansfield LA
1313 Mcarthur Dr
Mansfield
71052
LA
US
+[protected]

Hotels.com confirmation number [protected]

Check-in Tuesday, March 7, 2017

Check-out Tuesday, March 14, 2017

Your stay 7 nights, 1 room

Cancellation policy See cancellation policy below

Total amount to pay at hotel in their local currency $444.57

We booked a room with Hotels.com. We feel we were charged by hotels.com in excess of the hotel's actual price.

When we arrived at the hotel we overheard another customer checking in paying for a room identical to ours. I asked, and learned that that customer paid $169 per night for the same size room we booked. We paid hotels.com
$538.56 for two nights.

Why were we charged so much more than another customer when we booked our stay through Hotels.com ?
I asked the desk clerk and was told that $169 was the accurate price for that room on the nights that we stayed there.

We would like a refund to cover the difference in actual cost
and what we paid.
Thank you.
Dorothy and Jim Fadiman
dorothy.[protected]@gmail.com

Hotels.com reservation made for our stay at
Hampton Inn Phoenix Midtown - Downtown Area
160 W Catalina Dr
Phoenix AZ 85013

Our Hotels.com confirmation number [protected]
Check-in Friday, March 3, 2017 (3 PM)
Check-out Sunday, March 5, 2017 (noon)
Your stay 2 nights, 1 room

Total amount paid $538.56
PayPal logo
Transaction ID: O-2XD064171K707473V
Hello Dorothy Fadiman,
Thanks for your order at HOTELS.COM USA. Money won't leave your account until HOTELS.COM USA processes your order.
Checkout Total
$538.56 USD 1 $538.56 USD
Subtotal $538.56 USD
Total $538.56 USD

I booked a king room at the Asbury Hotel in Asbury Park, NJ for the night of 2/18/17. Shortly before arriving, I was informed that the room was not available and all they had available was a room with 2 double beds. The hotel blamed it on hotels.com. Since it was too late to try and find another hotel, I had to take it. It was my boyfriend's 60th birthday which I was surprising him with an overnight stay in Asbury Park. The beds were extremely small for 2 adults. In addition, we were woken at 1 am by the sound of fire alarms which continued for about an hour and even though they told us to stay in our room, it was impossible to because of the extremely loud noise of the alarms. After returning to our room and falling back to sleep, the alarm went off again. It was very frustrating and extremely disappointed for what was supposed to be a birthday celebration.

I booked online at Hotels.com for a room with 2 Queen beds. The area I clicked on specifically said 2 Queen beds. I had a reservation # [protected] for Dec. 30th till Jan. 1 in Nacadoches Texas for Hampton Inn & Suites. Upon arrival they put me in a room with a king bed & couch. This wouldn't work as myself or daughter would sleep on the couch with kids. I had to purchase another room which I really didn't have the money to spend on another room. I think Hotels.com should have to reimburse me for the $223.74 that I had to spend on another room. The desk clerk said Hotels.com was over booking the hotel, not checking to see what was available and leaving them scrambling trying to find people another hotel.

7Dec. 2016 when we checked in with 40 guests for family function. The hotel was booked 1 month ago with Clear terms and conditions with Manager Amit Sharma.Below average services were given during stay. On 10 dec., on checkout the owner of the hotel came suddenly with his son MUKUL sharma and demanded over prices. wen we refused he satarted shouting n abusing in front of our guests.We were scared n feeling too insulted and we paid Rs. 22000 extra than the written decided amount. THe manager changed all the statements and said I AM just an employee here. Just for the sake of our dignity we paid extra charges and got limitless insulted also.It was a new city. We couldnt do anything.
Now we want justice. Pls go ahead.

Specimen massage snte to hotels.com many times

To no avail

M/s hotels.com

Dear sirs,

Re : my denied dar al eiman royal's makkah, seven reservations no: [protected]/[protected]/[protected]/[protected] / [protected] / [protected] / [protected]

Subject:relocation is now top priority/very necessary

After my numerous unsuccessful phone calls to the hotel during the past weeks i made this personal visit to hotel afternoon .They have once told me on the telephone that they do accept the above reservation because the rate was too low.
The reservation department at the hotel confirmed full denial of all the seven reservations.

They referd me to hotels.com .

I did telephone hotels.com and spoke to mr dan who too has failed to get the hotel on line.

I then communicated with hotels.com brandetta who has assured me that hotels.com shall communicate with the hotel.

The hotel said that there is no way the hotel is going to honor those reservations, and that i should resolve the matter with hotels.com.
Under the circumstances there is no way hotels.com should allow this hotel to mistreat guests in this manner and denies /forgoes reservations due to hotel's decision to dislike the rate.
.
As the hotel is denying and refusing to honor the reservations, hotels.com is fully responsible to relocate me at a higher graded top prominent brand hotel opposite kaabah, at no extra cost to me, in addition compensating me amicably for the inconvenience created.
Additionally, for the benefit of stabilizing the hotel booking industry hotels.com should stop such behavior from the hotels, by penalizing such properties, discipline and penalize their staff, and abandon such properties from appearing at all search engines/booking websites.

Thanking you

Best regards

Dr ali al shehabi
Tel [protected]

I have just cancelled my account on hotels.com and will never use that site again. I booked two reservations on october 20, 2016 in New Jersey. I double checked my emails for reservation confirmations today. I found a third reservation for a hostel in New York city that I did not make. I called Hotels.com customer service and was told I had booked it of triptickets. I checked by Hotels account and only the two reservations I had made were listed there. I was given the number for triptickets, called there, and was told I booked through Hotels USA. I called hotels.com customer service again and had a very frustrating conversation with an agent. I told her what had happened several times and asked to speak with another department and was told there was none. I was offered no refund but a credit at the hotel for a year. I was ignored when I asked repeatedly to speak with someone else or another number to speak with a department to investigate this. I was told this was not possible and to call the hotel. She told me all she could do was cancel the reservation so I wouldn't be charged tax. I said I wanted it cancelled and hadn't made the reservation in the first place. I am going to complain about the hotels.com site to everyone I possibly can and contact the fraud department of my mastercard. I would like my money refunded and an explanation of how this happened.

My name is Almir Dizdarevic, and I have been customer with Hotels.com for some time now. I had booked a stay at Red Roof Inn in Blytheville AR from 10/18-10/26 of 2016 (hotels.com confirmation number [protected]).
The cost for that stay was about $582.40 through your site, but after researching further I found exact same room for exactly same hotel and dates about $109 cheaper on Priceline.com.
I then called/contacted Hotels.com, and spoke to a female agent, and advised her of the situation. She assured me that Hotels.com had best price guarantee and after pulling up provided information on her computer she informed me to not cancel with Hotels. com and that I was going to receive price difference of about $109 refunded back to my account withing 72 hours after my checkout.
After checking out, 72 hours later, I had not received any refunds and decided to call Hotels.com on 11/06 and ask about it.
I was told by one of the female agents that I needed to send a screen shot of price difference, something the first agent never mentioned. Also she did have the information in her computer and repeated the exact price difference amount which I was calling about. I then requested to speak to her supervisor and then I spoke to person who stated his name to be Anthony. He also offered me coupon of $150 on two occasions because of this matter, which I refused and asked for my refund to be deposited to my bank account as soon as possible. He then stated that he needed to refer the matter to the accounting department and that I was going to be contacted within 72 hours, which was going to be 11/09/2016.
My entire conversation with Anthony IS AUDIO RECORDED for my personal record keeping as well as evidence in potential legal action.
I have still not been contacted and it appears to me that someone has defrauded me of my money. I am contacting you in good faith to have this matter resolved immediately and have my money refunded. I hope I will not have to go through the legal ways as well as social media campaign to expose this.
Thank you very much for your time and I hope to hear from you soon.

After dealing with a charge for a hotel in Hong Kong that your agent investigated and told me she would correct it, the charge re-appeared on our AMEX bill along with a $123.84 interest charge. Your agent agreed that the charge was bogus, entered by someone who managed to get my card number, and that this was not the first time that this hotel was involved. She promised that she would cancel it immediately. It is extremely disappointing to discover that that did not happen and that we are furthermore being charged interest. She agreed, that based on my other charges, there was no way that I could have even been in Hong Kong at that time (in fact, I've never been there).

What do you want to do about this, and about the interest charge? I'm not happy that I'm needing to deal with this twice.

I booked a hotel in London - Travelodge London Central Southwark (1635475) for my stay from 12/10-12/14 and received an email from hotels.com reservation service saying that the hotel is overbooked and that I can consider an alternative option (Central Park Hotel). According to the email that I have received the distance between the original property and the property that they have offered is "within 2 minutes by walking distance", which is not correct. (in fact the distance between the two properties were 24 minutes apart by CAR) I called today (November 4th Friday) to notify them that they have given me the wrong information and to see what other alternative choices that I have. During the process I have been put on a hold for more than 20 minutes without any pre-notification and got disconnected. When I called again Jeff received a call and when I told him about the situation, he hung up on me immediately. I called again and Irving received my call and was transferred again to the right department and given an alternative option with cheaper price. Angela, who assisted me during the process did not notify me about the price difference (the new alternative was cheaper than originally booked property) and insisted to confirm via phone while I was outside and could not check the details about the property that hotels.com given me as an alternative. One thing that they could do is apologize for the wrong information provided to me first of all, and about the attitude of hanging up on its customers, and not being flexible to meet the customer's circumstances, and not providing proper guidelines about the price differences and how this may affect my reservation.

In July, I booked a room for the end of August in Manhattan. I inadvertently clicked on the wrong spot, and within 10 seconds I called the customer service number to tell them. The guy-Carlos in El Salvador-said he would cancel but I would get no refund. I said the law said I had so much time, and he said he did not have to abide by the law. I asked for the supervisor, he refused. I asked for a number in the U.S. so I can understand them; he said that was the only call center. They refused to cancel the reservation. I later found out the hotel was full, so they could have booked it. The person was hostile, rude, confrontational, and I had a lot of trouble understanding his accent. When I told him I wanted to talk to someone I could understand, he refused, said here was no one else, and he could take care of everything I needed. He kept saying he would be glad to cancel, but would not give a refund. I asked him if he was going to keep that money. No response.

I called the hotel directly to cancel, and they said that was not the way hotels.com worked, and they were not accommodating.

I decided to call the bankard and tell them the story, and have it removed from the card. They did. Hotels.com disputed it. In the dispute, they lied about everything--said there was no record of me asking to be refunded. They also said they talked to the hotel directly and the hotel said I stayed there. That was a lie. I sent proof that I was having my carpet professionally cleaned 1000 miles away to the Bankard Co (PNC.com)

The bankard believed hotels.com and put it back on the card. After 28 years and probably close to $1M in charges (charged 2 cars) over that time, I am cancelling them as well.

I understand that hotels.com has that kind of a reputation. Not only that, I found out it was even cheaper to go to the hotel directly and not through them. I am telling everyone I know what they did. The are connected with Expedia-which I will also never use.

Final Result:
Never use hotels.com
Never use Expedia
Never get a PNC credit card

I'm very disappointed with www.hotels.com service and will never use them again. I booked a hotel stay via Hotels website and everything seemed to be fine. I paid for my stay and received all the necessary confirmations.
When I arrived at the hotel they said that they could not find my reservation. I tried to contact Hotels customer service but they ignored me.
Thanks to the hotel manager I wasn't left on the street that night.
www.hotels.com is unreliable, unprofessional company. All they need is money and they don't care about their customers!