Hotels.com / wrong room booked
I made a reservation through hotels.com for a king non-smoking room and when I arrive at the hotel I get a queen smoking. The hotel is completely booked and i can not get a different room.
According to the hotel that was how the reservation was sent over but when I called hotels.com the blame it on the hotel.
Anyway i would not use hotels.com to book a room instead call the hotel directly to get your room reserved this will save the finger pointing.
I am very fustrated and will not use hotels.com again...
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