Hostelworld Complaint / nomad cardiff hostel

Cardiff, Wales, South Glamorgan, United Kingdom
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I have had an appalling experience with this hostel. After staying 2 nights with a lumpy mattress with a dip in the middle I now have a sore back. I made the hostel aware of this at the time of my stay but they did nothing to action it. After 2 weeks of chasing up my complaint they are now refusing to compensate me. Disgusting service. They have admitted to replacing the mattress now, and offered one night's stay as a resolution. This is not acceptable as I will not be wanting to stay there ever again after how horrendous the aftercare was. Several emails unanswered and calls to the hostel where they kept fobbing me off saying the person I needed to speak to wasn't there but they would call me back, they never did of course. I just don't want other people to have to go through the same ordeal.

Oct 20, 2018

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