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Hoover / Candy Fridge Freezer / internal casing melting

1 ormesby road Hartlepool, England, Cleveland, United Kingdom
Contact information:
Phone: 07932810617

bought a 50 / 50 built in fridge freezer as part of a new kitchen jan 2014
noticed the one of the 6 internal LED, s went off after two month this was not really an issue
or so i thought .
july 2015, all the internal LED, S went off and when i had a closer look around the fitting
it was apparent that the internal plastic casing was rippled / heat damaged .
took out step ladders to have a look on top ( external casing ) and it is all melted.
as i was told i had a two year warranty i decided to contact the company that supplied and fitted the kitchen.
found out they have folded so contacted hoover direct.
was told it is actually 12 month guarantee plus twelve months free parts.
they could send an engineer out to look and if it was un repairable i have to pay £59 pound call out plus buy a new fridge freezer .
or sign up for a cover policy @ £190
in a way i, m glad the lights went out as the fridge could of burst into flames had they not .
( sem to remember BEKO having a re call because of this a few year back )
but on the other hand i think a new appliance costing in excess of £300 should last more than 18 months without becoming a fire hazard .
all this company want is you to sign up for cover on ther stunnlingly rubbish appliances to cover the fact they are not fit for purpose .
i will never buy a hoover / candy product again for as long as i live .
i am also spredding this to every person thinking of buying any electrical product in the future .
ideal outcome would be to acknowlwdge that the product was faulty from the outset and repair / replace .

Aug 13, 2015

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