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Hong Kong International Airportphilippine airline terminal 2

Hi,

I was rushing for my flight to Manila, via HKIA terminal 2. As I was checking in at the counter N, the guy refuse to issue my ticket, Gave me a very sacastic look, saying "you only have 12 mins to book a return flight, or I cannot issue you your ticket" and causes me to miss my flight.

I don't understand what's the rule with needing a return ticket for passengers that travel to countries that doesn't require via, why can't he just help me get my ticket, and I purchase the return ticket later? It's physically impossible to get the return ticket in 12 mins

Please reflect on the work effectiveness of the staff in HKIA.

Staff full name : Calvin Chan
Time of incident :10:20 am
Date of incident : 27th Nov 2018

Qi
Nov 26, 2018

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