Hometown America’s earns a 1.4-star rating from 1 reviews and 50 complaints, showing that the majority of residents are dissatisfied with community living experience.
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playground play slide set
At the playground the play set that the kids play on is serious a safety hazard and has not been fixed or repaired. it has been about a year now and nothing has been done to replace or fix the issue. As a tenant we pay for all the amenities each month and have not been able to use the playground due to its unsafe nature. When will the issue get fixed, after a incident child is hurt from the negligence of property management.
false late charges
On may 3, 2017 I was in the columbia presbyterian hosp for a bacteria that almost killed me. I've had 8 surgeries that day my daughter paid the lot rent thru rent.com u have a receipt that payment was made thru chase bank #[protected]-47 the fairways office where I live states the rent was late that the bank did not pay and that. I owe $50.00 late fee. I called rent.com they tip me to talk to the manager I explained I have already tried. I said i'm going to call bbb and the news media becauze im not at fault I paid on time. Your company has the most rude, unfair people I have seen. Unfair? Unkind and lacking customer service skills and bad attitude. I am attaching a copy of the receipt. I hope you can help.
property management
For any sane human being that has personal self respect, do not even attempt to think about living at the Sunshine Valley property in Chandler, AZ for Hometown America. The so called manager is useless. Any and all complaints are ignored unless it is to tell someone that we complained about them. There is no real sense of pride in the complex as to upkeep of the property by the maintenance crew. They get by with the bare minimum. The management office knows about multiple tenants that have dogs that walk them around without leashes, when there is a leash law in Chandler, they do not curb their dog, which means picking up after the dog and the worst part of that is the area where everyone takes their dogs is right where the school buses stop to pick and drop off kids. Would you want you kid playing in an area that is constantly covered with dog feces? I always pick up after mine and try to make her go in an area that the kids aren't in. The neighbors have no clue about respect for others. Half of them are probably not here legally. I am not racist, my wife is hispanic and immigrated here from Mexico when she was young and got here citizenship on her own the right way! The speed limit in the general area is 10 MPH, I have complained multiple times and have been told " I will get with the safety person and stand there with a radar gun and get these people to slow down". NOTHING! Hell even one of the employees that lives here drives around here like a madman as well as his family! The so-called maintenance people that are on staff to fix issues with rental properties such as mine don't even speak english! How am I supposed to communicate with them! If you can avoid it please avoid this property. We are trying our best to get out of here early, but with this economy it isn't going that well. Biggest mistake I have ever made!
photo radar now what a joke i have the joy of owning a mobile home im upsidedown in so i cant leave what a joke this place is they have money for new HD camera setups but they cant fork out a coupple bucks for a security gaurd to run off the kids smoking weed at the park mabie invest innew parks a coupple more hoops a soccer net or two for the guys that play soccer all the time not raise our rent every single year mabie put polls in that the dog owners can dispose of their pets waste mabie give us our garbage day back on bucket a week gets full quick the guy running the place needs a refresher course in how to deal with people as well
I highly agree with this comment. I too am a poor victim who unwittingly chose to live in Hometown America Sunshine Valley. They need to seriously consider changing the name of this park to PsychoVille! Obviously in the section this person lives in still has 10 m.p.h. speed limit signs posted. On our street they just chose to remove them. Problem solved, right? We moved here in 2010. A couple months later the next door neighbors children broke the window next to the front door. I have been reporting this to them on a constant basis. Guess what? I still have a broken window. The front door is not properly installed so we get rain, dust, every type of weather you can imagine comes through that door. The back door...well, that doesn't even close and lock properly so it just randomly swings open. I had to have an alarm installed that sets off an alert everytime the door swings open on its own. I don't care who you are...that is not secure! Any requests you make via letter or phone call go unanswered and ignored. but hold onto your hats if you pay the rent one day late. They tape notes with your personal information on them to your windows or doors threatening to evict you and file legal charges against you. My stove had a gas leak. I told them about this and gave them the paperwork from Southwest Gas. I had to wait over a week for a new stove. The smoke detectors are defective. One week and two phone calls later they finally replaced one of them. Don't even get me started on the loud music, high speed drivers, ignorant neighbors, wild parties that last well into the night, its filthy and disgusting around here. If they were going for a ghetto motif they surely achieved it. The people in the management office are the rudest, most unintelligent group of people around. They certainly don't look for high quality applicants for that job. Appears any old person can just walk in off the street and get a job here! I especially LOVE the "after-hours" line. Its a cell phone that goes right to voicemail and they NEVER respond to it! I am fortunate enough that I only had to live here temporarily. We will be moving into our new home, in a nice, quiet neighborhood that isn't racist against anyone that is caucasian. Thank you Sunshine Valley for giving us the worst year of our life! So glad its almost over.
not a complaint
I live in hometown America and other than some minor issues with management, this is very fine community. Everyone is friendly. People are green thinking. We are starting our own farmers market. We had our wedding here and the clubhouse was nice and it was free. All in all HA in San Jose is great!
The complaint has been investigated and resolved to the customer’s satisfaction.
They said I had a gun to get a restraining order on me because I was still checking my mail and I told four people loudly that they stole my home.
Since they have been harassing me into hiding and probably convinced my ##### roommate to sock me three different times. She was a lazy #####
After three months I find my metal plumbing was sabotaged and under my home was drenched in august
They wouldn't accept rent and sold it they say
#####
They have broken so many laws
The manager at creekside constantly used the police of citrus heights against me. First was the burglary and framing of my neighbor then when I card for aid the chpd beat the #### out of me and while detained on the ground by two chpd one rips off my pajamas and I has a PTSD reaction. Ever since then I would get citations from managnent for basically any thing. I said thanks for being awesome and it turned into False police reports for eight months. All to make way for a new mobile homes cuz mine is 40 years old. They raised the rent with their illegal lease agreement so ca not afford to repair my home
I have the same problem with management also, I live in Hometown Audobon and because my fiance's ex wife lives in the same park they put a no trespassing paper through the local police and now he can not come and stay here with me even though the manger had said he could, and I was able after the background check put him on my lease..Help me please
Brenda and Bill - I am wondering what you are paying for rent. I am up to $760 a month. I bought my home for $172, 000 so living in a land lease manufactured home community is certainly no bargain. I can't write any of my costs off on taxes and I can't get a mortgage because I do not own the land. I have filed a complaint with the Florida DBPR and wrote a letter of complaint to Rich Cline of HOA, but have not received any response yet except for a letter from Tampa that did not address any of my issues. This is the worst financial mistake I have ever made so I feel your pain. I have been trying to sell my home for the past three years at half of what I bought it for, but nobody wants to pay this exorbitant amount of rent. I certainly did not expect to spend my retirement years fighting to be treated fairly by a greedy landlord.
Terrible manager, complain nothing don. Call Tampa useless. Community falling apart. Young children living there. Gates left open all time (gated community JOKE)
Take our lot rent does nothing. Complain NOTHING.
I have had friends who like to buy, NO WAY
We live at the Fairways in Orlando, Florida. Manager is terrible, grounds just not kept up, complain and all you get is the run around.
Management only interested in making money for Hometown and not the people who pay their salary.
If we could get money for our house would move outttttt.
trailer park trash
Ohhhh what a lovely community... Not! Hometown america "woodlands" is the biggest scam going. They promise you that it's a family oriented community & there is no tolorance for troublemakers of any sort! They claim to be the best as far as moble home communities & share all willingness to commit & keep the park a safe, quit, affordable place to live. Here's the real story & truth!
Monkeys can run this place sooooooooo much more efficiently then the 2 clowns in management they have now! The one lies & the other one swears to it. Yeap, all you have to do is be of a elementary education & you can run a 1, 500 home park.
Meanwhile, with a 25 mph speed limit, cars race @ 50 mph+, jam their stereo systems as loud as they can with the bass set at it's highest, and run stop signs! Unattended children (ages from 4 & up to 10 run around screaming & yelling until 10:00 + p.M., we have a want to be gang in our park who's parents were suposebly credit checked, but you see every month that little yellow car drop off "final notices"... Same houses every month! There is never any peace & quite, no respect from management at all. Lot rents are more then your home payment & you get nothing in return! Stay away from buying at any hometown community! They are a scam! 100%!
Ohhhhh...I really agree.there is 5 mobile homes near me tyhat are real slum holes filled with trailer trash.There is some nuts near me that are constantly starting trouble and the management has done nothing about it.now hes growing marijuana and no one has done anything about it.hes also a regular drinker driver and the sheriff wont do anything about it.The place has been a flop house for numerous deranged ###s and mentally ill people that new york state put on the streets to save money.we have many nuts speeding around and one of these days someone is going to get killed.I really agree that the rent is too high...they dont do anything in this park but pick up the trash.
very unprofessional bussiness
We bought our home 2 years ago in the hometown america country side village of denver, we were happy about getting a new home. We are a young couple with 2 kids after, about a year we got a new manager.With the times being what they are we fell a little behind but at the beginning of the year we paid almost $5000 to catch up our mortage and lot rent. Then when we tryed to pay our last months lot rent(March) the office said they could not take it because our mortage has a stop payment which we were not late on on our account and that we would have to pay our mortage up or she couldent take our payment for lot. We then did not have enough to pay the full amount so we called our mortage company and they said they had no hold on our account. So then once again we went in to the office to pay to which the manager replied with a ton of attitude that she had already sent our acccount to the lawyer to take us to court. When we said but we tryed to pay you she pretty much told us oh well! I am so tired of this we have had more problems then you could amagine we cant get our lot fixed even though our insurance said it was there job to fix it and we pay $541 a month JUST TO LIVE THERE! This placed is just a headache and I dont suggest going through this to anyone thinking of moving here. If anyone knows someone to contact to help us out please e-mail me
The complaint has been investigated and resolved to the customer’s satisfaction.
$541 is actually the going rate for lot rent in Thornton, so look before you say its high. If you have a problem higher a lawyer.
harassment
We have lived in Redwood Estates MHP owned by Hometown America since the early 80's.. We have seen numerous managers come and go but Hometown is the worst. The managers they have employed threaten eviction over everything. Things that former managers apporved they will take you to court over. They lettheir employees and vendors harass and threaten violence to the tenants. If you think that Hometown cares guess again. These people play when plowing snow and take out skirting, break taillights in cars and have a tenant with the plow while he was shoveling. I could go and on but please think twice before moving into any Hometown America MHP inless you are a illegal then you will be right at home.
The complaint has been investigated and resolved to the customer’s satisfaction.
my comment was just erased by powers unknown
Mr. Kumar, I know you just purchased your company back and need things to go your way. They are not going my way. I am very unhappy. Patience is thin. I need you to contact me via email as I am prepared to begin the litigation process. Not the type of media and Internet chatter you want as you work to rebuild your franchise. My legal council is free. You will spend more on a retainer and fees than it will cost you to reimburse me for the medical costs associated with the botched EKG.
I really would have liked to have heard from you by now. I have been compiling forums that serve as watchdog sites for the consumer and will soon begin leaving my fingerprints and story about the EKG and being stonewalled online. I have the ER notes from my file for that day stating "Initial EKG was performed incorrectly." We gotta find a way to work this out. You are the CEO, don't send this to Chris, fix it yourself. My home builder made a huge error when they built our house and seven years after I got them to fix the problem as they did not like seeing their names all over the Internet. You can by a domain name like www.hometownurgentsucks or www.dontgotohometownurgentcare and these types already existed when I got our builder to own up to what they failed to do. I just want to be reimbursed. I told Chris I would sign a document ending the task as finished.
Disappointed! I don't want to battle. You are in the people business and people don't like to be mistreated! I would pass on Hometown Urgent Care right now.
Live in Hometown Crescent Run in Mesa, Az. Lease agreements do not jel w/Arizona tenant laws. Bias intimidation, especially of women has been a factor w/newly resigned manager, John. This has been our 3rd. in 1bout 10 yrs. Verbal abuse, favoritism, & general bulliness is common. Hoping for better days ahead. Have made numerous police reports since living here 12 of the 15 yrs.Issues were home entry, damage to property & especially toc ar w/2 smashed windshields, dead batteries(doors found open). flat tires, in carport that insurance reimbursed. Selling is difficult.
Ellenton Florida We painted our driveway to match the house trim. Managment is now threatening us with eviction if we do not repaint it with an acceptable color. However, there does not exist any list of an acceptable color. You must submit a form with a color indicated and they will let you know if that is approved or not. In addition, we drove all around the park checking out other homes and have over 60 homes who did exactly what we did...painted their driveway the same color as their house trim. T he color is the issue...so why is one painted driveway allowed and another not allowed? We own the home and the adjacent driveway.We know this because when they remove homes from the park they also remove driveways and carports.
Tara Woods in North Fort Myers is currently taking Hometown America to court over illegal lease agreements. There are presently 44 homeowners who are involved in this suit. More of us in the new section of Tara Woods are stuck because there is a sentence in our rental agreement stating that the rental agreement is not the same as our prospectus (of course, we did not know this until after we signed the rental agreements). I am trying to sell my home for half of what I paid four years ago, but nobody is interested in buying a home where the monthly fee is $750 a month (an increase of $140 a month in four years during a recession). I have nothing good to say about Hometown America. Moving to a Hometown America retirement community was a HUGE mistake.
how do we join, my wife and i also bought a home in Tara Woods and have been evicted for not paying our rent which is a lie
Michael, I have had no luck fighting Tara Woods. All I have ever wanted is to be treated fairly by Hometown America. That will never happen. I am sorry that you lost your home.
This huge wealthy company preys on the ignorance and lack of resources of the average person. There are laws in Colorado preventing this kind of Landlord/Tenant abuse. The "Mobile Home Park Act" (C.R.S [protected].1, et seq.) and the "Premises Liability Act" (C.R.S. [protected](3c)(I)) are the main ones. Tenants have a right to treatment and leases which do not violate these laws. All we need is someone who understands the laws (like me) to organize everyone and hire an attorney to force Hometown America to rewrite their illegal Lease Agreements (which violate the above statutes), repay everyone they've wronged as a result of their illegal Lease Agreements and to abide by these laws from now on. The Colorado Consumer Protection Act is very generous with making the losers pay attorney's fees. I have already gathered most of the evidence needed to do this. If any current tenants anywhere in the US, or any former tenants of Hometown America anywhere in the US with active litigation against them are interested in forcing these guys to clean up their act with a class action suit, please call Jake at [protected]. All we need are a few tenants that want reform, and a little more corroborating evidence to make it happen. Give me a call if interested.
Hi I just texted you. My name is s. And my lawsuit is against creekside estates community in 95621 sacramento area
harrassment/discrimination
Can't have Vegetable gardens to save on money at the produce stores, can't have a certain kind of dog breeds, NOT a friendly community, they don't have laundry facilities although they do advertise it, not equal rent for single and double wide trailers, Community indoor pool has mold in skylights and on the ceiling, sometimes on floors, doesn't leave outside pool open long enough for the summer months, invasion of privacy, the workers don't knock at the door if they want to check your water meter, they write you up for the stupidest things, they make you get a contractor for repairs when you are capable of repairing it yourself, Adam Sells a worker of their's has a pitbull and others have pitbulls but i don't see them people getting rid of their family pet, and employee's should be getting rid of their family pet as well if it's consider a "vicious breed".
VICIOUS BREED LIST INCLUDES:
1. PITBULLS
2. DOBERMAN PINCHERS
3. SHEPHERDS
4. CHOW CHOW'S
5. ROTTWIELLER'S
BUT DOESN'T STATE IN THEIR RULE BOOK!
people here are lying to the manager about what kind of breed it is so they can have the dog here. you can't have trampolines, no pools in your yard that aren't big, no sandboxes, no swing sets, NO FIRE PITS, A FAMILY CANNOT PAINT THEIR HOME A COLOR THAT THEY WOULD LOVE TO HAVE THAT IS A REASONABLE COLOR. THEY HAVE NOTHING FOR THE TEENAGERS IN THIS PARK TO DO, BUT GET INTO TROUBLE.
NO NOTHING!
IF YOU WANT A QUIET and PEACEFUL NEIGHBORHOOD, GO FIND ANOTHER AREA WHERE THEY DON'T DICTATE ANYTHING YOU DO, HERE THEY DICTATE EVEYTHING...
i understand.. but that person chose to move into that lot without researching the other neighbor's, and finding out major infomation.. should've asked around before moving into a trailer home that costs so much.
"Hometown America" should have their own security where they watch what is going on in the community. They have none! Everyone has to watch theirselves and their stuff, i have personally gotten a dog for protection so no neighbors would come and steal my stuff out of my yard and the inside of my home and i had to get rid of my dog because hometown employees would bang on my door and my skirting to tease my dog. we aren't supposed to have "vicious breeds" in hometown, but if the employees are teasing your dog, "THEY ARE THE ONES MAKING IT VICIOUS".
So, NOW i am my own "VICIOUS BREED" and because i have to watch my own home, protect my kids, protect everything that i worked hard for. NOBODY BOTHERS ME ANYMORE!
I always watch and listen, and now i just keep to myself. There used to be a community watch in our park, that was years ago. I don't see our manager coming out to help within the community unless there is upper management, and police around, then the manager plays his role of being a caring community leader.
Caring he is NOT... Last year he came out to measure my home, my lot and being in sales myself, you can't con a con. He was trying to sell me a newer trailer, sorry but the older ones last alot more longer than the newer ones, i have seen the cracks in the walls and things break just as easily if not more in the newer ones. Here where my people live the park manager is really trying hard to kick out us old people that have been living in the park for years, and giving the newer neighbors more respect, like handing them a silver spoon and inserting in their mouths. The management complain about things that are "irrelevant", and they don't want trouble, but they can start the trouble for you, then kick you out.
I always forewarn people when they want to live here, i say don't.. cause don't say that i didn't warn you...
in the last twenty years this park was the cheapiest around, now they have other community parks that are far more cheapier .. carriage way, camelot etc.. The only reason why they make you pay so much is because you have sucker written on your forehead, you have great credit and expensive taste..
The complaint has been investigated and resolved to the customer’s satisfaction.
I live in attleboro ma at honetown america my park manager is Josephine, I OWN my trailer & I've owned it since 1995 since way before hometown america was even a piece of this puzzle over here... Since hometown america has ownrd it ive had 2 maybe 3 park managers... The park manager now is threatening no trespass orders on people that come to my house to see me daily as she wants them on the lease wtf? Why would I do that when they DO NOT live here, they have their own residency & have never received mail here not once we have children together my oldest child is 8 & now all of a sudden I have to deal with this [censored]. She also had the cops kick in my door on false accusations. & they ended up apologizing to be but this lady is something else & is doing nothing but harassing me and making my life harder I'm disabled was in a major car accident almost lost my life have 2 metal rods in my femurs a metal plate in my hip a plate in my foot a screw in my ankle I'm working 2 jobs to support my rent and family and I can barely walk at the end of my work day so i have help with babysitters while working and need help completely my daily Choirs. So yeah i need assistance & she is harrassing me over it now they only help I get she wants to put my help on a no trespass if I don't add them to the lease well that makes no sense as they don't LIVE with me. Everyone stay away from this park it will ruin your life! I promise. what do I do?
I live in a New Jersey property and the manager and her boss are rude, obnoxious. Our property manager has said on several occasions when residents have had frozen pipes, that she did not want to get involved, yet claims at town meetings she loves her job and helping all her senior residents. She has scammed people into buying house thst she listed inside those listed by a realtor, because she wanted all of the commission. Our association president works for the management company, so imagine being able to get any assistance there. Snow plowi g us a joke. The common sidewalk are not cleaned for days after a snow storm. This is a safety hazard for any emergency equipment to come to homes. As the last person said the manager lies through her teeth, and refuses to believe she makes errors ( I could go on with that for hours). She lies so much she believes her lies as truth. The bottom line with her and Hometown Management is revenue. They do not care about anyone or any thing but lining their own pockets. I have asked for specific information only to be ignored. One bit of information was requested by my doctor and I asked 3 times and still have not receive the information. My advise to anyone.DO NOT MOVE INTO ANY HOMETOWN AMERICA PROPERTY!
A community requires management and rules however Hometowns model takes advantage of laws that are designed for renters and leasers of home where the home and lot are owner by the landlord. Effectively the laws are applicable to situations where there is no or perhaps a minimum investment in the property as a whole. Hometown's model is that they own the land but the resident owns the home which sit on the property. The home is worth more than the property, yet Hometown assumes regulatory authority over the combination. This effectively makes a person who owns a home in a Hometown facility a prisoner of an entity that has a very small share of the investment. States should have a separate statue that requires the land owner which is effect what Hometown is to have a separate HOA to enforce community rules and a such should be subject to arbitration. Then the corporation could be required to submit land lease increases to the HOA rather than unilaterally raising rates as they do now. Because the Homeowner has a larger investment in the community than does the landowner that larger investment could not be as easily put at risk by arbitrary actions of groups such as Hometown. Every homeowner in each of the Hometown America's facilities should ban together and entreat the state legislature to rewrite the property laws to reflect the difference between renting an apartment or house where the landlord indeed has everything at risk and therefore should have at his disposal the type of remedies now available to Hometown. The new law should reflect that difference. The legal weapons available to landowners who operate a model within a framework similar to Hometown's should be far less drastic and severe than they current are.
Good afternoon,
I have been a resident at your Fernwood property of hometown America since 12/2009. Since this time I have have nothing but unpleasant interaction with one of you Employees Aaron Thompson. Now, I normally deal with Mr. Thompson when I am having any issues and always there is a lack of respect in the manner in which the situation is handled. I have has some financial challenges in the last year and this has caused me to pay late, but I always pay. I finally came to the conclusion that the mobile home is not feasible to my current income and I have decided to sell it. During this process, I know that there is certain issues that need to be executed before I can complete the sell. On Thursday May 19, 2011, I recieved a notice on my door, which prompted my concern. I then called to Speak with the office assistant to make sure that my arrangements for the month were on file, this is when Aaron asked to speak to me and began to chastize me as if I were his child. To elliminate any further disrespect I told Aaron that I had made the arrangements with him the prior month and that maybe I misunderstood that the arrangements had not been made. At this time Aaron says to me that "I am going to take another route on this and ask for an eviction" I exclaimed to him that I thought that his threats were way out of line and unnecessary for him to do, but if he had not other choice, due to the stipulations of his company there was no way I could argue, and that I would not put up with him speaking to me in the manner that he did. My position is not that he told me no, that he could'nt make the arrangement (as he said it was), as I understand that there is an allotted time for rent payments, so I understood that. The issue started when Aaron would not let me talk and began to tell me that he did not want to hear what I had to say, and he was going to proceed with his process. That conversation ended bitterly only because Aaron began to tell me that I wasn't listening to him, and that the conversation was over. On the next day I called Aaron to get the information from him, in which he answered, and we talked about his position and the companies deadline on rental payment. I again let him know that I understood, and that I had went through an agency for the past 2 months and just began working and also my plans to sell my mobile home, again he dealt with me in a unprofessional manner and told me that I will not be able to sell my home as easily as I thought, and he will make it hard for me to do so. I explained to him that he has no control over the sell of my personal property and I demand his help and the rest of the conversation was over. I was then hung up on, I called back and I was hung up on again, then when I called back a 3rd time Mr. Thompson told me that he would not speak with me any longer and hung up again, at that time honestly fed up with the situation and his attitude, I did swear, after I felt that I was being disrespected and handled unproperly. Aaron then called my personal phone, and asked me "If I had something I wanted to say to him. Now I agree on both ends that the situation got out of hand, and I do not expect for Aaron or any of your employees to be subjected to disrepect or profanity towards them, without taking action, as I have worked in customer service for 15 years, I am very comfortable with speaking to people in a respectful manner. I do believe that there is a this line between respect and disrespect and I feel that that line has been greatly crossed with Mr. Aaron Thompson. He also called my place of employment and told them that I was harrasing him from their phone. That was a lie. Now I would want to believe that there are strict stipulations and proper channels that needs to be taken in cicumstances such as this one, I don't think any employee can use thier own disgression, espesially when emotionally high on how a situation should be handled, and I know that he was'nt led through corporate, because at the time that the call was placed I was actually on the phone with Mr. Howison making arrangements. Once he made the call to my job, I then sent a letter at 4:45 to the office, (Mr. thompson) and your main headquaters in Chicago. When Mr. Thomson learned of this letter, he in turn came on to my personal property, and left a letter of all lies trying to cover himself from all of the unprofessionlism that he displayed. Which I have recorded all the calls that were made. (Will provide if needed) Like I said before if he had and issue with me I expect for it to be handled professionally and not emotionally. I have spoke to several different residents and learned that not only is it me, but you have people ready and that have filed personal harrasment lawsuits on this guy. I would like to think that these tactics that Mr. Thompson is using are are not madated through your company guideline, and I am wondering how much more is it going to take. Mr. Thompson is rude and emotionally driven, which is not condusive to a customer service driven environment. I have notified the athorities, and recived the proper correspondence to file and additional reports or charges associated with this issue. It's painfully obvious that Mr. Thompson is allwowed over and over again to display these characteristics in your professional environment. I will not stop until something is done, I am due to sell my property and in doing so it is necessary for me to deal with Mr. Thompson, I demand that he deals with me in a professional matter, and demand a written apology from Mr. Thompson. I would suggest that there is a better screening process, and please don't get me wrong I am not suggesting that our personalities are nothing other than different, but when it comes to me being the customer and him being the manager, sometimes you have to set aside your negative emotional thinking of someone always talking down to you, and deal with the customer accordingly. I am not hard to deal with, and appreciate when I am dealt with accordingly. I expect again to recieve a call back on this matter and expect to be kept abreast of the outcome of this situation.
Reguards,
Lisa Luck
[protected] or [protected]
Unfortunately Lisa, Thompson actions and behavior is typical of every Hometown America (HA) manager I have had experience with. It appear not only the behavior but the use of threats and legal actions is standard operating procedure across the company. Until we get the laws changed to reflect the fact that we are homeowners leasing land from the company not tenets in a prison. When there is a disagreement between HA managers and home owners there should be something like a separate arbitration board to adjudicate matters. The company should not be allowed to have unilateral authority over something in which you have a larger investment than it does. If we could indeed succeed in getting such legislation HA would not be in business very long.
Orange Lakes in Clermont is the worst place you could live. Management are a bunch of ###s that lie through their teeth cause they are not intelligent enough to run this place. Past employees have been fired for stealing, they allow anyone to live here and the good people have to pay for backround checks when others do not. They have man living here that is and was and always will be a sexual molester and has been charged and convicted but they still allow him to live here near kids which is disgusting. Then the Regional managers are just as stupid, they tell you the managers are doing a wonderful job. The place is disgusting, the pool is soooo gross I would not put my dog in it. The pictures on the web site do not believe them at all they are so fake. The place is filled with drug dealers sexual offenders which can be proven on the website for sexual offenders just put the address in and see for yourself. One of the managers are so over weight he cant even even walk down the street. I am pretty sure he is not walking around checking things . It is the most disgusting place I have ever saw. STAY AWAY FROM THIS PLACE
hometown america in clermont florida orange lake is the worst possible place you could live they get you in and the hell begins the management and the staff lie through there teeth they do repairs and then deny they ever did to cover up the same problems they claim its a safe inviorment and low and behold check your background checks they supposedely do (not)i will not let this go people beware its not what they say it is be careful the pitbulls run wild
Moving into this hometown America Community (University Lakes, Miami, Florida) was the worst mistake of our lives, this place is plague with drug dealers and gangs, they drive around like crazy maniacs killing dogs and cats that are crossing the streets all the time, I am scare for my kids living here, we tried to move and they gave us hell to close our contract claiming that the house will be up for sale while we had to vacate and then once the house is sold we are responsible for the difference, we paid $120, 000.00 for the trailer, now it is worth about $50, 000.00, plus the rent is $765.00 per month and mortgage runs about $1, 000.00, for us is a burden, and we will never find anyone to buy it at that price, and cannot leave because they will ruin our credit and chase us to our graves for this debt, I strongly advise anyone thinking of moving in here to stay away as far as possible, and really hope all this lawsuits against hometow america get somewhere, these people are real thieves and they need to be stopped, we are asking to live for free, just to have a fair monthly payment and a safer community. we are NOT asking to live for free, just to have a fair monthly payment and a safer community", On top top of all this, they claim you can pay your lot rent between the 1st and the 10th, but if you have not paid by the 2nd, they throw a late fee of $75.00 that you have to go and fight with claws and theets to get it removed, we have to pay for the light, water, cable and garbaje collection, at least the garbaje pickup should be included in the maintenance, the water price is rated higher, the bill comes with a (trailer) behind the mailing address, and the light rate is also higher, I advise everybody to stay far, far, far, away, and the ones living here to get togheter and stop paying the rent and mortgage, if everybody does this by the 2nd week they have no income, they will be in complete bankrupcy and by the 4th week we will all own our houses and pay no more lot rent...they can not evict everyone at the same time, they will have to go out of business forced by "WE THE PEOPLE"...EVERYBODY! STOP PAYING RENT AND MORTGAGE, LETS GET THIS VULTURES OUT OF BUSINESS, They cannot evict everyone at the same time! Stop giving the money thristy leaches your hard earn money! and claim what is ours!, If everybody does this by the 2nd week they have no income, they will be in complete bankrupcy and by the 4th week we will all own our houses and pay no more lot rent...they can not evict everyone at the same time, they will have to go out of business forced by "WE THE PEOPLE"... stop feeding this fat cats!, they can't evict everybody at the same time because they will have no money to pay their money thirsty lawyers, and they have no use for empty trailer parks, let's bring them down fellow Americans!
Well Hometown America in Rosemount, MN. Is also one of the worst place to live the park manager is rude and doesn't care about residents makes up rules as he goes, lies to you, they push 7' high snow banks within 4 feet of your homes some are a lot closer, when you file a complaint they ignore you. Wish I hadn't bought a home here this is the worst place I've lived. Now I know why some Mobile Home Manufactures say don't put your home in a Hometown America Property. Really wish I had done more checking before
Well, I live in one of their communities in Auburn Hills, MI and I have nothing but good things to say. No home is without issues, thankfully mine are minor but overall the community is a decent one. I am so sorry to hear the stories of others that it shames me to say that I was even thinking of moving my home to another community. I guess the grass does look greener on the other side. I willstay where I am and hope things get better for the rest ofyou. BTW, I am a single mom with 4 daughters (one away in college) and never have I felt unsafe. Good luck on your community managers doing better, C. Rodriguez does a remarkable job and is always available to assist.
I took care of my mom and she made me promise. To earn my bachelors and sell the home after she passed. Well with about 12 units to go I am left with nothing and I failed my last classes because I was harassed so bad I couldn't leave my home. And when their illegal lease agreement skyrocketed my rent I couldn't afford repair after spending about a million dollars at this location not owned by this company in 1999, for 17 years
I hate Hometown America. I have lived there for 7 years. I live in ND and get treated like crap and ran over by the stupid office manager. I know so many people who are breaking the rules by having pitbulls, and crap all over their yard, but no, he doesn't pick on them, he picks on me! I have 2 dogs in a kennel in the back yard (they are approved dogs) but they are outside dogs. I for one have had the kennel up for 5 years and he is just now getting on my case about it... I can't believe it! He wanted me to get rid of my kennel and put my dogs inside... yeah, right! I made my kennel look better after all I did have a surround around it because it does get cold in ND in the winter months so I need to protect my girls like a good dog owner would do... any how after I took the surround off he stoped ###! Now... I have another problem! The big tree in my yard has bugs! It has little tiny white worms that fall on any and everything under it. My dog kennel just happens to be under this tree so I have a huge problem with this. Besides the fact that it is completely gross. Does anyone know what the rules and regulations are for tree care? We rent the lot, mow the grass, but really is it our responsiblility to figure out what to do with the sick tree? It's their's! Isn't it? I am sure they would have a cow if I had it cut down. Well I did talk to the office manager and he was a complete jerk about it and told me to trim the trees myself and get some malathion or whatever to take care of the bug problem. I thought, that was there responsiblity... Or isn't it? Help! Anyone!
unauthorized charges
We received a letter stating we needed to remove weeds or they would spray for and charge us $30.00, we sprayed them and before we could pull them (not yet died) they sprayed (so they say) and billed us $30.00. we had neighbors whom they did this to as well.
If you saw the news report on the off duty Chandler Police Officers who helped the elderly woman fix her trailer because they were going to kick her out, well that s this 'wonderful' place.
They are money hungry and will do anything to get it, not to mention the 'reverse' discrimination. If you aren't Hispanic you are treated like unfairly, probably because they knew the cuacasions had money.
DO Not rent or buy from this trailer park, there is also a lot of gang crime going on and it is getting worse.
The complaint has been investigated and resolved to the customer’s satisfaction.
Its hard to understand why they don't keep up their property. After all its the home owners that put money in your pockets. Like Phoenix please rise from the ashes.
they do that every where hta has sites. they also keep vendors and employees who steal from them and get rid of the honest people
DONT BELIVE THERE PERTY PICTURES. MY LOT IS SO SMALL AND HILLY JUNK TRAILORS ON BOTH SIDES. AND THEN THAY JACK UP THE LOT RENT EVERY YEAR IT WENT FROM 491 TO 568 IN 4YEARS THIS IN LAKE ELMO MN.
need justice for a tenant
My name is Doris. I was renting a mobile home here in Orange Lake Park. The owner said it was okay. He said it was a rental park. I was in a very bad car accident. I am 65 years old and I receive Social Security of 1, 000.00 per month. My sister gave me 17, 000.00 as a gift and she was going to buy me one of the mobile homes here. When I went to the...
Read full review of Hometown America and 4 commentsOverview of Hometown America complaint handling
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Hometown America Contacts
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Hometown America phone numbers+1 (888) 609-1051+1 (888) 609-1051Click up if you have successfully reached Hometown America by calling +1 (888) 609-1051 phone number 0 0 users reported that they have successfully reached Hometown America by calling +1 (888) 609-1051 phone number Click down if you have unsuccessfully reached Hometown America by calling +1 (888) 609-1051 phone number 0 0 users reported that they have UNsuccessfully reached Hometown America by calling +1 (888) 609-1051 phone number
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Hometown America emailsinfo@hometownamerica.com100%Confidence score: 100%Support
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Hometown America address150 North Wacker Drive, Suite 2800, Chicago, Illinois, 60606, United States
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Hometown America social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Hometown America contacts
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