Hometown America LLC / false late charges

On may 3, 2017 I was in the columbia presbyterian hosp for a bacteria that almost killed me. I've had 8 surgeries that day my daughter paid the lot rent thru rent.com u have a receipt that payment was made thru chase bank #[protected]-47 the fairways office where I live states the rent was late that the bank did not pay and that. I owe $50.00 late fee. I called rent.com they tip me to talk to the manager I explained I have already tried. I said i'm going to call bbb and the news media becauze im not at fault I paid on time. Your company has the most rude, unfair people I have seen. Unfair? Unkind and lacking customer service skills and bad attitude. I am attaching a copy of the receipt. I hope you can help.