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HomeServe Membership / Gas service and breakdown care (Lack of it)

1 Walsall England West Midlands, United Kingdom

After not turning up to service the boiler and provide a certificate ( on 2 occasions ), finally service is carried out, now this is where the problems start .
within days of service the boiler keeps cutting out ( hot water and heating stops working ) .
the person that serviced the boiler is contacted ( as left a number just in case ) .An appointment is made for which no one turns up .
Within 3 weeks of this our boiler stops working all together, so we now have no hot water or heating ( we have a 2 year old child here ).
This was last friday ( 10th Feb )
On Mon 13th an appointment was made for Wed 15th morning .
Guy turns up and says he needs a parking permit .
Bearing in mind that when 'FULL' service and certificate was completed this was not required .
Guy takes look at boiler and says it will take about 1 hour and he will come back the next day .
Guy rings back later and says that he cant come back the next day/he cant book appointment due to data protection .
We have to ring homeserve ( 15th ) and book an appointment which is now for Friday 27th in morning .
We are waiting to see if anyone turns up this time ...
If no one turns up and the fault is not rectified, action will need to be taken against homeserve and Perry & partners(letting agent) as we will need to find alternate accommodation at cost to homeserve/perry & partners .

Feb 17, 2017

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