HomeServe Membership review: Sewerline replacement

This issues started in Sept 2023 and has been ongoing... Called after remembering I might have coverage and had just paid for a sewer line scope to a private contractor. Bc stuff was backing up into my home call foot soaker tub 3/4 full. They said it was considered "critical" and someone would be out next day. It was canceled and rescheduled multiple times over a week. And that's how it started. The sent a subcontractor w an F rating w BBB. They completely tore up my driveway decided to reroute sewer line severed a live electric line to my garage and buried it which is unlawful and seriously dangerous. they drove their heavy equipment all over my front yard crushing it and leaving in City sidewalk squares left them as is damaged they walked away from a huge unprotected hole 6'x4'x6'deep which was a serious liability and municipal code required it to have a barricade surrounding it. I contacted HomeServe right away because I got an email saying that they were done they were far from done. I am a disabled senior citizens w serious cervical spine issue that a fall could paralyze me and they were made fully aware of this fact.They assured me that "everything would be done to my satisfaction" and they said they would reimburse me to have it done by a contractor or if I did myself they assured me they would reimburse me for the labor and the materials. After the hall was filled in they started changing the rules demanding things trading me to other agents and even putting on their page that I had several jobs that were rerouted or completed when they weren't and I really only had one job this sewer line.They led me to believe that on August 6th 2026 that payment would be authorized by August 11th and then on August 11th I was told it was not authorized and it was asked to clarify the amount which the numbers return backwards showing a much larger amount that was actually invoice and this was brought to their attention my next email from them or the flat blanket denial they're not covering anything they refuse to give me the paperwork showing what work was done so that I can hire someone to safely address the electric wires that they buried the bridge contract that's my home and date your situation and acted like it wasn't covered property damage and not warranty coverage these people pass me around from One agent to the next always looking for an excuse not to say it looks like I've sent an email to their legal counsel I sent a complaint to the better Business bureau and intend to send complaints to LARA,DFIS,State Attorney General, elder abuse will now insist on them paying for arbitration and may have a personal injury suit. It's a shame because this company refused to pay the person who came and did the scope for me that person would have charged less than half of what the f rated company they sent charge them and they didn't even do the work right in fact the electric wire that they severed next to my garage is where they made the new sewer line of about 10 ft there was supposed to replace about I was told 90 ft and where they cut it off they just left it and now garage is showing serious settling signs including a curvy crap that goes from one end of my garage to the other and it's sleeping on one side of my my garage floor. I hope they know I'm not going away I have every email some recorded phone calls and lots of photos I'm sure if my attorney takes this to court they're going to be paying a lot more than they would have I should get pain and suffering because this is absolutely infuriating as well as a safety risk at my home still
3-year suit under the statute but under breach of contract it opens a new door for 6 years

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