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Homemark / Vibro Shape Belt / Unusable product & shocking service

South Africa Review updated:
3.8
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I have purchased Vibro Shape belt, which has been repaired in the last 6 months FIVE TIMES. After informing the management of Homemark, namely Julie Swart, that this product if faulty and breaks after being used for 2 days, I have been given THREE new belts, that all broke as usual. Julie Swart has promised to refund the money since the product is obviously cannot be used. Then she just vanished, does not return calls etc. Homemark stuff are rude, put the phone down on you the moment you try to get to the management. Do not buy their products, it won't last. They should not be allowed to trade at all!!!
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Jj
  25th of Jul, 2016
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Homemark commits blatant fraud. They phone people up claiming that they won a prize and that they will send it off to you. They do this with customers who bought from them previously. The next thing thousands of rands are deducted from your credit card, in my mothers case R2999.00 The so called consultant who called spoke English so badly that she could hardly understand what he said. At no point was any amount discussed and at no point was any authorization given for any amounts to be processed on her card. They just use your old credit card details and simply process any amount they want against it and claim you agreed to it. They also refuse to cancel orders even though we phoned them and cancelled less than 2 hours later after we became aware of what they did.

Only after getting the SAPS (South African Police Service) involved did they finally agree to pay the money back a month later.

Homemark operates way outside of the Consumer Protection Act and they need to be shut down permanently. They have been defrauding people for years and need to be boycotted. They were brought in front of the Department of Trade and Industry in August of 2007 already for doing the exact same thing as described above, and more than 5 years later they are still doing the exact same thing. Unscrupulous companies like Homemark is a prime example of why the Consumer Protection Act was needed.

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Homemark Logo Homemark
Customer Care Service
Overall Satisfaction Rating

28 Reviews
39 Commerce Crescent
Eastgate Extension, Sandton

Johannesburg
South Africa - 2148
+27 11 430 6005
+27 86 605 4111
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