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Homeaway / useless website!

1 Austin, TX, United States
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We rented a house for 2 week vacation. But we had to leave the place one week earlier. The house we rented was not what was advertised. The property was very small and dirty, there were rats and insects everywhere! Also we had to change all smoke detectors as they were ringing all the time. The owner was keeping over $200 in deposits because we had a dog. He was afraid our dog could do something bad with his „beautiful” house. There was an awful smell in the bathroom and toilet too. We complained and asked HomeAway for help, but they did nothing. It is impossible to get a full picture, because they block all the negative reviews. Horrible, useless website!

Mo
Jan 4, 2016

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