Homeaway / deposit return

United States Review updated:

We were told that the deposit would be returned within 5-7 days from check out. We are now 10 days out from check out and no deposit. contacted property owner but no response. Contacted Homeaway and they say 14 days. terrible customer service. Will never rent any property associated with Homeaway or any company affiliated with them again.
Unit was ok but dirty.

Aug 18, 2018
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  • Ma
      Oct 27, 2018

    We have a similar problem with a Home Away (subsequent dealings through rental in Andalusia. I'm experiencing great difficulty in getting an answer to my question about the refund of the deposit. Emails are not answered. Also no reply after we pointed out bad cleaning issues and unsanitary pillows, threadbare towels, bed linen and dirty kitchen towels. I will never book with Home Away or similar agency again. I have much better experiences with traditional rental agencies, where customers are treated with respect.

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