My son used his own money ($80 plus $20 shipping) to buy an airsoft gun from Hobbytron.com. When it finally came, he charged the battery for 4 hours, per their website, and the gun never worked correctly. The trigger was hard to pull and the barrel didn’t fit correctly into the handle and was really loose. Other parts were hard to take apart. So, I contact Hobbytron to find out what to do about returning the defective product, and they said I had to request an RMA#. They can’t accept returns without that number. OK, fine, no problem. That process involved filling out a lengthy form and answering lots of questions about exactly how the airsoft gun was handled from the time we received it. I submitted the request, and the next day got a response that said, “Sorry, you didn’t charge the battery as instructed in the user’s manual, so the warranty is void”. That’s when I lost it. First, the instruction manual says charge the battery for 12 hrs, not 4 as instructed on the website, and second, no info on the warranty and what activities void the warranty was in the package. Not to mention that the gun’s pieces and parts didn’t fit together correctly. Anyway, after being the B word to the customer service girl, they issued me an RMA# but told me they had to review the manual themselves and then they would decide whether or not they were going to issue a store credit. A refund was out of the question b/c the package had been opened, but of course you can’t determine if its defective until you open the package, so right off the bat you’re screwed. So, there’s a chance I may only get a store credit of 20% of the merchandise, which barely covers the cost of shipping the junk back and forth.
In their return policy it also states that if you dispute the charge with the credit card company, Hobbytron will charge you a $50 administrative fee!