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1.3 266 Reviews

Hobby Lobby Stores Complaints Summary

20 Resolved
246 Unresolved
Our verdict: If considering services from Hobby Lobby Stores with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Hobby Lobby Stores reviews & complaints 266

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4:11 pm EST
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Hobby Lobby Stores my interaction at the store with the sales clerk

I saw a 50% off sign for the product I was going to purchase. When I told the woman who was working the register she said it's not on sale. I proceeded to tell her the sign said so. It wasn't listed on her sale list. I asked her will she honor it and it was a hard no. She basically accused me of lying about the sign in the first place rather than have someone check on it. But I guess it didn't matter because she wasn't going to honor it. I am very upset. I loved hobby lobby and have never had a bad experience there. I shopped there almost once a week for my illustration and craft supplies. I am shocked at the attitude toward me.

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5:23 pm EST

Hobby Lobby Stores christmas

I hate to sound unkind, but it has gone on for three years and it's gone on too long now. I am an interior decorator with an establish 20yr company. I custom design many many houses for Christmas in the Houston Area. There used to be three stores in Houston that carried my design needs for these homes. Hobby Lobby was one of them. Unfortunately, for the last three years your buyers have bought the same exact items. Nothing new. The glass blow old world Ornaments...the same selection, floral sprays...same selection, horrible ribbon..same selection ( the ribbon is so bad that I hear ladies complain constantly that the selection looks horribly cheap compared to 4-5 yrs ago.) Everything is the same that there is no reason to keep shopping there. Hobby Lobby was such a fun place to shop for well made, trend forward accessories for the holidays but lately is just been boring and redundant. I hope your buyers actually get this note and it's not discarded. I love supporting your company but have found it difficult to do so in recent years!

Thank You for listening,

Deborah Braid
Houston Texas

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10:48 am EST

Hobby Lobby Stores no product

Hi Customer Service,
I am a faithful customer of Hobby Lobby and yet not been disappointed! Until now! My son went in your Hobby Lobby store in Redlands California in December 22, 2017 and purchased me ! My Christmas gift. My son is an active military serviceman in The United States Navy, when paying for the merchandise he kindly ask for a military discount and was told your company does not offer military discounts . Which is absolutely disheartening. Michael's Craft Store and JoAnn's Fabric Store all honor military discount . You are a Christian base Store! Which should be more than willing to give our veterans thanks for their service for willing to fight for your freedom. I believe as what Hobby Lobby stands for, Which is God's word . and this Nation which stand One Nation Under God. Then you should honor our veterans of the United States of America 🇺🇸.
Sincerely,
Mrs.Gomez

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6:38 pm EST

Hobby Lobby Stores very lazy employees, the worst customer service ever

I rarely experience nice costumer service at my local Hobby Lobby store. Me and my wife and relatives shop here literally everyday because our small business depends on the duck fabric prints available at Hobby Lobby. They are always out of the popular ones and don't order them on time. The person in charge of inventory needs to be fired immediately. Sometimes we have to wait a whole week for new rolls to arrive and when they do they take forever to stock the store. We have to drive 30 minutes away to the Cedar Rapids Hobby Lobby to get the prints. We also rely on their unfinished beads. One time my wife asked if they had those beads, they said they arrived but they didn't stock yet!
They are extremely slow on the cashier and most are very rude and hate their lives.
The manager is extremely rude and make us feel unwelcomes.
We hate shopping there and we are currently looking for an alternative source for our duck fabric.

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11:09 am EST
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Hobby Lobby Stores unethical behavior

On December 2nd, 2017 I went to my local Hobby Lobby located at 6115 Pinnacle Pkwy. in Covington, Louisiana. I frequent this location due to its convenient location to my house. I've never had a problem here before until this day.

I'm 6 months pregnant and went to purchase items for my daughters' nursery. Given the 50% off sign right next to the items we purchased (wall flowers), both myself and my Mother purchased these flowers. Upon checking out, we went to two different cashiers to speed up the check out process. Her cashier honored the 50% off on the flowers, whereas mine did not. Upon questioning my cashier as to why this is, I was responded with extreme ugliness. The cashier told me to "prove to her that's what the sign said" by walking all the way to the back of the store to take a picture of the 50% off sign. I thought that was a little unnecessary, given the fact they had already honored the discount to my Mom. The cashier, JANET, presumed to belittle me and embarrass me in front of other customers to make her point. Whether she was right, or I was right, I didn't deserve to be yelled at and mocked. I also didn't deserve her throwing my items around with an obvious attitude and offering no help. I never got the 50% off discount, but instead left the store with my items, very upset and embarrassed. The customers behind me in line were just as appalled at her behavior as I was. The entire experience is completely uncalled for and I would really like to speak with someone further about it. I went to this store, excited to complete my daughters' nursery, but making your customers and expectant mothers cry is definitely not good for business.

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10:44 pm EST

Hobby Lobby Stores misleading sales signs throughout store

The store has sales signs every where. Today they had 50% off signs above shelves of products. I picked out items right below the signs, thinking I was getting 50% off. When I got to the register, the clerk said some of the items aren't on sale, because they are not made of particular materials. I had picked out some decorative switch plates that were right below the sign, but the clerk said they are made of resin not metal or wood, so aren't for sale! How am I suppose to know what materials they are? It's a ploy to get you to buy it once you're checking it out. I refused to buy items that weren't on sale, so left them with the clerk. It is misleading advertising to say the least. And they call themselves Christians...what a joke!

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2:49 pm EST
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Hobby Lobby Stores candy molds

Let me begin with:. I have used your oblong candy molds for several years and have been very pleased with this product. I have recommended these molds to all my friends. Recently I purchased 6 new molds for making candy. Imagine my surprise when the molds broke during the first batch and I had to make the rest the old fashioned way by breaking it into bite size pieces. I am very dissatisfied, since I usually make at least 20 batches during the Christmas season! Sorry I did not keep my receipt, because I have had no problems in the past with my purchases. Guess in the future I will keep them for returns! I realize this is my error for returning this product or getting a refund! I will look elsewhere for this item, related to changes or poor craftsmanship. Very disappointed!

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Mike Dubberly
, US
Nov 30, 2017 3:30 pm EST

Yes! please take your product back to the store and get an exchange, even without a receipt. I work for Hobby Lobby in Indiana and we utilize that practice often.

Best regards

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pobarjenkins
Minneapolis, US
Nov 27, 2017 11:43 pm EST
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Have you tried to see if they will provide a replacement since you no longer have the receipt? It's doubtful, but it doesn't hurt to try.

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10:21 pm EST
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Hobby Lobby Stores customer services in crystal lake, illinois

Hi to whoever read this letter,

I recently went to Hobby Lobby with my fiancée shopping for our first Christmas tree together in our first home that we closed a few months prior. We made a big purchase mainly on Christmas ornaments and was excited to dress our tree together. After shopping for the ornaments, we went to check out. The cashier was super friendly, and she asked us about who is the police officer and a nurse? I pointed out that I'm an occupational therapist and my fiancée is a cop in this city that we live in and his mom is an RN. She was so happy and thanked my fiancée for serving our community and shake his hands. We went home extremely happy with an amazing customer service we just had. After we dressed our tree up, we realized we purchased too many ornaments in a certain color and not enough of other color ornaments for our tree. I returned to hobby with a receipt and ready to purchase more ornaments in another color, and one of the items wasn't on it. So, the cashier called for the manager and hoped to fix it. I have worked in retail for many years where I handled a lot of transactions especially with returns, so I'm familiar with the return policy. The manager came and gave me a look up and down and then said she will be back as she quoted, "after looking at the camera." I was confused, but I continued to be polite and pleasant and said, "Okay, sure. Usually, if it's not on the receipt, it'd be store credit." She looked at me and didn't say a word. She went in the back and spent approximately 15 minutes before she came back. She came back to me and handed me the receipt and said, "oh the cashier shake hands with some gentlemen you were with and didn't ring you up for it" In a mean tone. I looked at her and said, "oh, so there was a mistake on the cashier's part." She looked at me rudely without owning up apologizing for the mishap from the cashier. Instead, she took the item without further statement and walked away. The cashier gave me the receipt and mouthed awkward in front of everyone that were standing in the line for 15 minutes because the manager had to look at the camera for a box of ornaments ($9 dollars). I held my composure and walked out of Hobby Lobby emptied handed and felt like I was a horrible person. I drove home and sat down in front of our new Christmas tree, and I broke down in tears. I felt that she went to the back to try to see if a store theft was the case and didn't even apologize for the cashier's mistake or offer a gratitude for returning it. I have never felt this way before or stare at in a certain way. I never had my retail manager in 5 years of working as a cashier in customer services have them say, "Let me look at the camera." Or make any customer feel like they're racially profiled. To any customer ever. I am extremely discouraged to continue my shopping experiences at Hobby Lobby.

Sincerely,
Jenny

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10:52 am EST

Hobby Lobby Stores returning items — would not accept everything back

On Mar 21, 2017 I purchased $170 worth of items. On Mar 30th, I returned 2 items and got my credit card credited for that amount. On Sep 8th (which yes I realize I am now after the 3 month window) I tried returning the remainder of the items that my husband decided he did not want to go in his "man cave". I was met with a very cold, sorry but we will only accept the items that are still current items (meaning not discontinued). Also you will only get a Hobby Lobby gift card since you are past the 90 day window...if our manager agrees to do that. So as I wait for the staff to figure out what items are current and not current, I am steaming over how this is being handled and thinking about how many thousands and thousands of dollars I have spent in this store over the years. I have returned items in the past that were beyond the 90 day window and not still current without any issue b/c the manager has seen me in there and knows how much I shop there. And how is it exactly that these items are discontinued 6 months after buying them? Anyway, the verdict comes back that I have 4 items that are not still current and they will not return for credit or do anything with them. They will give me credit for the remaining items that are current. So I get a Hobby Lobby gift card for $61.52. I am fuming mad about this and even spoke to one of the supervisors who has seen me in there over the years and expressed how disappointed I am in how this was handled and she was as cold as a cucumber and almost appearing to laugh at me. I still have all of my receipts and as I am checking them right now, I just now noticed that I was shorted $19.99+tax on an item that was returned that never was included in the gift card I was given. So there's $20 down the drain that I'll never get back. I have all of my original receipts still in hand plus the 4 items that were refused. I will attach pics of those 4 items as they are nice items that I know would sell very well and quite easily in Hobby Lobby stores. The 4 items I have in my possession are attached. Steaming mad in AL about Hobby Lobby!

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pobarjenkins
Minneapolis, US
Nov 14, 2017 11:01 am EST
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You are being unreasonable. Just because they made exceptions for you in the past does not mean you are entitled to them now. I am sure there are plenty of other customers who have spent large amounts of money that have not had any exceptions made for them. You should be grateful for what you received in the past. 90 days is well past what the majority of retailers would accept and rightfully so.

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8:15 pm EST
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Hobby Lobby Stores checkout

Let me start by saying I really like HobbyLobby. Today I had 1 item to return simply because I already had the product at home. Got in line. Two checkouts open. I had one person in front of me and unfortunately the lady at checkout in front of her had 4 separate return transactions which for some reason took a long time. The other checkout also had a problem. The line started growing so two more lanes were opened. I was too close to checkout to move over to the newly opened lanes as everyone in the back of each line moved over more easily than I could. Eight people who got in line AFTER me left the store before I was checked out.

This is unacceptable. Had I been buying you would have lost a customer. I would have laid my merchandise down and walked out.

Suggestion: change your 4 lines into one line with the same 4 checkouts so that the next person up simply goes to the first checkout that opens up. Like Kohl's and other stores. Like the airlines do to check passports. I even had one customer mouth good luck as she walked out. Again, not acceptable.

Forgot to mention this was in Jefferson City, MO.

Would be nice to hear a response.

Thank you,

Sheila Allen

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7:31 am EST
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Hobby Lobby Stores trying to purchase a pillow from a sales bin

I was at my favorite store...Hobby Lobby in Poughkeepsie, NY...I found the perfect small white fuzzy pillow in a sale bin and brought it up to the register with my other purchases. The girl said she would have to send someone back to make sure of the sale but there was nobody on who could do that. Then another lady who works there came by and said that pillows were not on sale.'
I felt that for good customer relations, they should have believed me or should have asked me to show them where I got it.
I left the pillow and felt really bad especially because I had brought a new customer with me and it was NOT a good experience.
I had toted Hobby Lobby as a Christian organization...so I felt that the sales girl really could have been more concerned about the customer than the money for the pillow.

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pobarjenkins
Minneapolis, US
Nov 05, 2017 4:50 pm EST
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Christian or not, Hobby Lobby is a business first and foremost. Did you ask if you could show them where you got the pillow? Is it possible they were put in the bin by mistake or by another customer? Unfortunately they cannot just take your word for it as there are many individuals who try and get discounts illegitimately this way.

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2:09 pm EDT
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Hobby Lobby Stores customer service

I am member of Refugio quilt guild I visit the Victoria store recently and was badly mistreated a cashier open a register to wait on one person and only that person that was rude and unacceptable I called customer service corporate office and was assure the situation has been handle I hope that this cashier realize her mistake and I feel I am owe an apology from her and the Victoria hobby lobby our guild can easily go to Joann in corpus

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Update by Lisasevier
Oct 25, 2017 12:02 pm EDT

I was shopping at hobby lobby in Victoria TX and a cashier open up and only waited on this person it would be different if she was currently open but no she just did it for her

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7:29 am EDT

Hobby Lobby Stores cut finger

While shopping at Hobby Lobby, Dickson City, PA, I reached back on a shelf to get the last spool of lace. When I did, there was a straight pin holding the lace onto the roll which stabbed my finger. It immediately started bleeding. The woman that was cutting material all but ignored me when I asked if she could help me. There was quite a bit of blood dripping down my hand. Thank goodness for another customer who offered me a bandaid. I put it on tightly to stop the bleeding and cleaned my hand with some tissues & hand sanitizer. I also mentioned the cut to cashier who also ignored me. Cut is healed and only a small scar but I am now getting extreme itching and tingling in that spot. Perhaps if your employees responded with some first aid and peroxide, I wouldn't have this discomfort.

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9:18 am EDT
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Hobby Lobby Stores reimbursement for defective product

This past Tuesday evening, Oct 10, 2017, I stopped by one of the local Hobby Lobby stores (Arnold, MO/Store #408) in my area with my daughter to return an item I had purchased on June 20, 2017. I knew before going to the store where I had made my purchases (over $200 in the month of June) that the 90-day return policy had expired on September 20, 2017. However, the item that I bought, after trying to hang it, I consider to be defective. After many attempts (visits to the hardware store and hardware purchases) to find the right whatever to hang the dog gone thing, I came away with many holes in my wall and frustration. It is a product that shouldn't be on the shelf unless it comes with instructions as well hardware to hang. I even took it to the local Schaefer Hobby Shop to enlist their help. No one there could figure out what to do with it. I thought about mounting it to a board, but then again the same problem exists. You can't line up screws to manipulate a screwdriver because the bicycle is in the way. There has to be a clear path in order to affix the hardware needed to hang what I thought would be a great addition to my house. I thought I would be given store credit at 100%, but after three of the workers there pulled their heads together to evaluate how they were going to treat this issue they decided that they would refund me 50% I told them no thanks.

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7:40 pm EDT

Hobby Lobby Stores floor messes

I shop the mt. vernon illinois hobby lobby quite often. It used to be neat and organized but lately it is a disaster. For the past few weeks there have been boxes of merchandise all over the store and carts of stuff everywhere. I understand they work hard to get everything out but that doesn't seem to be the case lately. I went in for Styrofoam balls and had to go buy them at walmart due to the section being blocked by boxes. The area is unstoppable. I also noticed long lines at checkouts. I don't know if this store is short handed or just busy. I hope they get everything in order as I love this place and am glad to see it in our area.

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3:19 am EDT
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Hobby Lobby Stores terrible treatment from co-manager josh at kokomo indiana store

Tonight at approximately 6:15 pm I was shopping at my local Kokomo Indiana Hobby Lobby and I had the worst experience I have ever had with customer service at a store. Please hang in there with me as I attempt to recall the details to the best of my ability. I really need to be heard and I believe that the details of this situation are very important. I was shopping in the store this evening and as I was walking through the isles I noticed there were no sales signs so that I could tell what was on sale for the week. I was all the way in the back of the store so I headed to the front to grab an ad and was reading it when a cashier named Caren was at an unopened register and asked me if I had a question so I asked her nicely why all of the sales signs were taken down so early and asked if it was maybe because employees can't work late possibly and she looked at me very seriously and said with a straight face...we don't want to work late. I was kind of taken back but I know different people say things differently. Then a man walked up and she said here is the guy you need to talk to. His name was Josh and his name tag said co-manager, so I asked him the same question...wondering why the signs get taken down so early (new sales signs weren't up for the upcoming week, there just weren't any signs). He started to tell me something when Caren interjected as she tossed her hands in the air that it was only 2 hours until the store closed. This made me feel like she was really minimizing me. So I tried to explain that it just seems strange to take the signs down so early and customers then have to go find an ad like I did and was really just trying to give feedback. Josh then said to me ...to be honest no one else has ever complained to me about this. This really minimized me even more...it was a simple question and i didnt feel like I was complaining and by this point I had a lump in my throat. If it's just the policy to take them down early thats all that needed to be said. I need to add that neither of them were talking very nicely to me in their tone. So I said to Josh ...it's hard to believe that no one has ever asked about the sales after 6pm on a Saturday night. He was very smerky and condescending and I asked if the manager was here, that I didn't like the way he was talking to me. This was crazy to me...it was a simple question thay I asked really nicely. I am being completely honest, he said right back to me "well I don't like the way you are talking to me"...wow, I was shocked. He then said the manager isn't here so I am the manager. I asked for the manager's name and number and he said it's Amber and it's the store number. I think I said something like this is unbelievable. Before I could say anything else he said again very smugly...would you like the number for customer service and I said back how about corporate office. He walked around to the counter behind the one we were at and started to look up the number and Caren who was still standing there said to me...I don't think he did or said anything wrong. This only made the situation worse so I looked at Josh and I decide to try to deflate the situation and said I am really sorry this all went this way. I said the comment about me being the only customer who has an issue with this just wasn't necessary. He then said without ever looking up from the paper he was writing on that I shouldn't have called him a liar. I said back that I never called you a liar and that this was unbelievable. By this time I was shaky and just shocked. I then said to him that Hobby Lobby is a christian store and was he a christain and he paused and said actually yes I am...again without ever looking up at me as he was still writing the information down. I said to him that I was a christain too and that I would never talk to someone the way he had talked to me and he handed me a small slip of paper with his name and a phone number and said kind of loudly and sarcasticly that he hoped I had a good evening and I said back no I don't think you do. I walked away dazed and confused. It has been several hours since this situation occured and I have been really heavy hearted. Honestly I feel almost traumatized and definitely know I will not be able to go into that store again because of this. I am heart broken. I love to create and decorate and I have been a loyal customer for a very long time. I already feel forgiveness towards Josh and Caren but am very hurt. I don't know what I could have done any differently to have avoided this situation. I finally gathered that I must have offended Josh when I said I found it hard to believe I was the only person who was confused by lack of sales signs and I don't know how on earth he interpreted that into being called a liar. He was like talking to a child honestly..quick comebacks and no filter. I don't think this is acceptable. I am just a 44 year old mom and wife who went to her happy place tonight for a few moments of girl time and left shell shocked. As a veteran of the United States Air Force I don't believe in jumping chain of command when there is a problem but this situation was just too much for me to wait and hope to address next week at store level. This isn't my first bad encounter with customer service at Hobby Lobby Stores sadly and my friends and family have had a lot of unfortunate experiences as well. This is so sad for a store that gets to represent christianity at a very public and national level. It is my prayer that my comments will be read and addressed and I will be followed up with. Sincerely, Heather Tomlinson. My email address is [protected]@gmail.com and my phone number is [protected]. I left a message at corporate office tonight at 6:25.

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6:51 pm EDT

Hobby Lobby Stores service

This is a very large craft store with lots of employees. The store has a great selection and great prices. It is sad to say that the customer service is not great. I don't know how to make a bow so I ask if someone could help. I was told there was someone there but she didn't have time. I decided to look on YouTube and was surprised to see how easy it was to make a bow and doesn't even take long. Going out of the way to please does not happen in this store:(

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4:08 pm EDT
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Hobby Lobby Stores employees

I was in your store this afternoon 9/23.
I had a return and when I walked up to the return registers they were closed. There was a sign that said “lane closed” and nobody was around, fine. However there were two registers open so I picked one. The lines were long, again fine. I waited in line for 27 minutes, i noticed while in line that there are several employees that weren’t doing anything. Irritating but I don’t know their job description so that’s fine too.
What really got me was this, it’s finally my turn. I get up there and I tell the lady that I have a return and I wasn’t sure where to go because the return line is closed. She says okay I can return this. Another employee overheard and tells her no you can’t. She calls a manager at this point. Who does not rush to help. Ten minutes it takes her. My cashier explains that I have been waiting for a long time. She says not to me but to the cashier. Returns are line 3 and walks away. She says nothing to me. Are you kidding?! I walked out and honestly, with that kind of customer service from managers, I will not be back.

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1:56 pm EDT

Hobby Lobby Stores payroll tampering

My supervisor deleted my hours worked. I was verbally told I would be paid double time if I worked on my day, which was after Labor Day. I went to my supervisor today because I did not see these extra hours on my paycheck. He stated he would look in to it and fix it. I was then informed today, by the district manage, that I will not getting paid any overtime. They would reduce my working hours for next and add in the hours I was not given. I have been with this particular store for almost 4 years and thoroughly enjoy my job. I have a family and depend on any extra hours I can get. Tampering with payroll is illegal and I need to know who to bring this to to be addressed. If they are doing it to me then they may be doing this to my coworkers!

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Mike Dubberly
, US
Nov 30, 2017 3:19 pm EST

I have worked for hobby lobby for 5 years in Indiana and let me tell you, CALL HR immediately and explain the situation. I have seen managers flat out not pay someone for 30 hours of work a week for almost 2 months with no resolution because they were afraid to call HR for some reason. The unfairness and just outright nonsense employees deal with is almost unbearable. the ONLY reason I am still an employee is because of the 15.70 an hour.

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11:00 am EDT
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Hobby Lobby Stores workmanship and service

I bought a 20X16 canvas and frame at hobby lobby to do a painting I was commissioned by a person in which all proceeds were going to the humane society. I spent months working on this painting and customizing the frame to match. When I took my finished work into Hobby Lobby to have it framed, they determined that the canvas was lopsided and not squared properly and wouldn't fit. They said they would keep it over night to try and fit it. I came in the next day to find my painting scratched up and completely loose. I was absolutely sickened by all my hard work and lost proceeds could just be disgarded by faulty products and apathy. I am truly sickened by the whole experience!

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ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Hobby Lobby Stores. Discuss the issues you have had with Hobby Lobby Stores and work with their customer service team to find a resolution.