HMSHost / phl starbuck's experience

I purchased coffee and breakfast sandwiches this morning from the Starbuck' ands at PHL airport in between terminals C and B at 6:01am (Store ID PHLSTA01). There were 3 African American employees. The man who took my order and brought the breakfast sandwiches was pleasant, efficient and friendly. The woman who rang up my order was neither. She looked annoyed or angry and was truthfully unfriendly. Once I paid she did not say thank-you but did say I could pick up my order at the end of the counter. The name of the receipt is Quadiah 375557. The woman who made our coffee drinks was pretty much equally unhappy. Not sure what was going on:if they were arguing, had a really bad day, just don't like their job, etc. What they should know is there are other alternatives and being unfriendly does not win continued business. Thanks

Nov 19, 2017

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